Justin Rutkowski Email & Phone Number

New Castle, Delaware, United States

Kennett Square, Pennsylvania, United States

Monitored and responded to client inquiries and support requests via phone, email, and onsite. Provided professional services to clients and partner base. Maintained detailed documentation on client interactions and client environment. Assisted with project implementation support and management. Ensured productivity standards and metrics were maintained. Worked closely with other support representatives in a tiered support model. Worked with the supervisor and other technical team leaders to ensure consistency of service.

Wilmington, Delaware, United States

Developed complex SQL queries using AWS Athena for the validation of various aspects of the credit card bureau risk management systems. Worked with PuTTY to access and work with command line interface-based Linux systems. Data conditioned test accounts by modifying CSV files and other scripts.

Remote Position

Defined the scope and procedures for quality engineering of applications, including the development and maintenance of automated test scripts using Pytest and other Python testing frameworks. Interacted with the scrum team to ensure coverage of product features using test automation. Executed backend data-driven tests. Tested APIs for resiliency, latency, and performance across many components. Worked with the development team and performance team to establish performance testing of APIs. Created logically structured test plans, designed detailed test cases, filed defects, and generated reports. Assisted in the process and plans for extending all tests and bringing them to automated build tests. Collaborated with developers and product owners to understand customers’ needs and to focus on important features of application and database usage.

Conshohocken, Pennsylvania, United States

Built a robust, automated framework for validating large, complicated data sets and models for the Data Science team. Worked closely with members of the Data Science team, including Software Developers, Data Engineers, and Data Scientists. Supported QA efforts requested by the Data Science team with little supervision. Reviewed stories in the backlog to understand acceptance criteria. Developed testing approach for stories in backlog. Created and executed automated Python test scripts. Reported and tracked all bugs discovered during testing.

Glasgow, Delaware, United States

Drove and guided a software architecture - i.e. a technical realization concept - that allowed a cost-efficient and timely realization of the software with appropriate quality, even in the face of challenging and changing requirements and realization technologies. Validated system, customer, market or contract requirements, clarified understanding and feasibility and translated them into software requirements. Drove the elaboration of realization alternatives and the decision process. Coached and motivated a software development team regarding technical aspects and involved necessary experts from late phases, like operation or service.Developed scripts, templates, queries, reports, and customizations of existing software tools. Created software tools requirements, test plans, test cases, and test summaries. Reviewed functional requirements provided internally or by another vendor and gave guidance as to the suitability of the solution. Participated in design reviews, provided work estimates, and created trainings. Microsoft Team Foundation Server, Visual Studio, and Siemens PLM Teamcenter RE subject matter expert.

Exton, Pennsylvania, United States

Performed black box, white box, and grey box testing on aviation hardware and software. Completed regression analyses to compare software baselines. Inspected code to ensure it follows guidelines and meets requirements. Created software problem reports for errors detected and requirement issues. Created and ran hardware verification and stress tests on hardware loaded with instrumented code.

Newark, Delaware, United States

Handled first level technical calls for administrative and computer troubleshooting issues. Connected remotely to client computers to help diagnose and fix basic problems. Processed tickets for all calls using the Magic ticket system. Triaged calls when the phone lines were busy. Escalated issues to higher levels when necessary.

Newark, Delaware, United States

Processed test-scoring and frequency-scoring Scantron jobs. Processed computers being dropped off for repair or troubleshooting. Facilitated DesignJet poster printing. Provided general computing site assistance and maintenance.

Wilmington, Delaware, United States

Bachelor'S Degree, Computer Science

Received a Bachelor of Science in Computer Science with a concentration in Secure Software Design. Classes taken towards this.

High School