Sr. GM of a Four-box Gap Specialty store that includes Gap, GapKids, babyGap, GapBody and at a Premiere location at the Kenwood Towne Centre. I identify, create and manage the execution of store business plans that drive KPI results, and that maximize business opportunities.I create, in partnership with the Assistant General Manager - Customer, a Customer Experience strategy to meet organizational and store goals. I continually assess the effectiveness of the management staff by providing the appropriate level of performance feedback. I also design development and training plans for managers based on career aspirations and development needs; including developing and writing Focal reviews for all managers and store employees. I also coach the entire leadership team on LOD skills. In partnership with the Assistant General Manager- Merchandise, I direct brand appropriate, strategic merchandising moves to maximize sales, in alignment with company direction as well as conducting weekly visual merchandising walk-throughs with key staff members. I encourage my team to drive brand loyalty by leading and modeling outstanding internal and external customer experience. I am continually developing succession plans to ensure career paths for all employees and leading and inspiring a customer-centric culture by recognizing and rewarding my team.In partnership with corporate programs, I also create store-specific, shortage action plans with my own management team to minimize loss and achieve shrinkage goal.

GM of a dual-box Gap Specialty store at the downtown Charleston Town Center. The store owns Gap, GapKids, babyGap and GapFit. Daily, I identify, create and manage the execution of store business plan that drives KPI results, and that maximize business opportunities.

Sr. Team Leader over Softlines:I oversaw planning, execution and follow up of all merchandise visual adjacencies and POG setting in:Womens, Mens, Boys, Girls, Sleepwear/Intimates, Shoes and Accessories in a 36 million dollar box.Assisted with interviewing for positions throughout the entire store.Worked as a Leader on Duty responsible for entire store operation, opening and closing.

Full-time Store Manager in charge of entire store performance in accordance with corporate-set standards.Sales generation, sales goal setting and sales goal follow up for each manager within the store.Human resources maintenance, networking and recruiting and succession planning. Responsible for maintaining a staff of both full and part-time positions during both peak, and non-peak seasons. Responsible for sales projection, schedule construction and payroll control. Responsible for all new-hire training and orientation along with ensuring all employees are adhering to policy and procedures set by the company.Asset protection and loss prevention management.Monitor visual merchandising, and merchandise flow teams to ensure corporate set-compliance.Assist with advance-recruiting prior to new store openings, and assist with new store launch, and current store relocation/renovations.