Justin Salgado Email & Phone Number

Markham, Ontario, Canada

• Led a team of Parking Clerks and By-law Enforcement Officers, managing enforcement and operational efficiency for the city’s parking services.
• Improved response times and reduced administrative delays by introducing new enforcement procedures, doubling efficiency.
• Managed 2,000+ municipal screenings as the municipal Screening Officer, conducting investigations, reviewing evidence, and interpreting legislation to ensure the accuracy of municipal offences.
• Collaborated with law enforcement, government agencies, and local businesses to develop effective enforcement strategies.
• Trained 40+ By-law officers and customer service representatives, streamlining processes and fostering team development.

Oakville, Ontario

• Managed all aspects of service, including developing and maintaining customer satisfaction, opening and closing, shift reports, and developing a team of 30+ members.
• Coached, mentored, and trained new staff members using constructive feedback while offering continued support for future development.
• Identified, developed, and utilized team members' skills and customer service abilities to build powerful working relationships.
• Maintained clear lines of communication between FOH and BOH, all levels of management and team members.

Woodbridge, Ontario

• Trained and mentored 10+ new team members, focusing on customer service excellence and product knowledge.
• Created financial reports and maintained accurate inventory management, reducing liquor costs by approximately 12% through effective stock control and waste reduction.
• Utilized effective communication, collaborative problem-solving, empathy, and active listening to de-escalate high-stress situations and manage customer concerns, ensuring optimal solutions and maintaining positive.

Applied Cybersecurity Certificate (Acs), Cybersecurity

Honours Bachelor Of Social Science, Criminal Justice

During my time in Humber College’s B.Soc.SC. – Criminal Justice program, I developed a strong understanding of the Criminal Justice.

Marketing Management, Marketing/Marketing Management, General

During my time at BCIT, I developed a strong foundation in various aspects of business that enriched my understanding of the corporate.

Creative Advertising: Business Stream, Advertising

In the Creative Advertising program at Seneca College, I studied both the creative and business aspects of the advertising industry. This.