Independent IT consulting - 1. Productivity Tools Management (Google Apps, Slack, Atlassian, O365 etc)2. Program management3. Project management4. IT Support (tier 3 +)

This position within the corporate engineering org was to simplify the way we collaborated at Brex with our toolsets. The discovery of our internal platforms, the consolidation and then ROI gained from these core tools through the software life cycle. Various cross collaboration initiatives that allowed Brex to move forward. I built relationships and worked with various teams including Legal, Compliance, Corporate Security, IT Ops, Accounting, HR and others to complete projects. I created a feedback loop with internal communications using surveys and slack to better understand our user pain points, allowing us to create impactful goals for our roadmapManaged various IT systems including but not limited to: Google Workspace, Slack, Glean Search and AI, Monday.com, Atlassian, Coda, Microsoft Office 365, Notion, Global Relay and Logikcull among others.

Served as the liaison between LiveRamp and the parent company (Acxiom) up to 10/1/18 when we split from the parent company. Completed the transition process separating our tools from Acxiom. I was responsible for finding permanent solutions for integration issues as well as adding stability and scalability to LiveRamps IT Infrastructure. Core responsibilities for IT include the roadmap for IT initiatives, implementation, and creation of new procedures to improve user experience. I owned various SaaS platosm, and work closely with a number of vendors to keep progress moving forward to accomplish best IT practices. This role involves a mix of system administration and program management. I currently manage a small team of employees and consultant groups.I am the application engineer managing the following tools: Google Workspace,, Slack, Atlassian Cloud (Jira/Confluence/Bit Bucket), O365, OneDrive, Okta, AWS, Sharepoint, FollowupCC, Monday, Looker, Adobe, JAMF, Tableau, BigQuery, GCP, Workato, Zapier, Miro, Lucidchart, Greenhouse, Invision, Productiv, Looker, DataDog, Dropbox, Domain/Registrar Management (Cloudflare, CSC Global, Network Solutions, NameCheap) and a variety of other tools that are team or department specific.I managed the Executive assistants team, but only work in the Information technology space. When I managed them, I was responsible for resource planning, budgeting and scalability of the team in supporting the executive staff

Primary IT project manager responsible for IT infrastructure build outs, office moves and upgrades. Core responsibilities include the following: managing the construction, electrical work, security & camera systems, A/V installation, video conferencing, VOIP phone systems, network cabling and wireless implementation for new and current GoPro owned locations. Other projects include software - global client encryption, airwatch deployment, voice porting for global support numbers and building a global MPLS network for efficient data transfer. Based on project requirements, I managed a team of 3-15 to complete initiatives on time.

My main responsibilities included the following: project lead for all North and South America Rakuten locations, including new build outs, office moves and upgrades. I also managed the construction & buildout, electrical work, security & camera systems, A/V installation, video conferencing, VOIP phone systems, network cabling and wireless implementation for new and current Rakuten owned locations. Secondary responsibilities includes the integration of acquired companies to the Rakuten USA infrastructure and adding them to the Rakuten family.

Responsibilities included collaborating with the internal support org within Corporate Engineering that maintain, improve and provide support for Google Employees. Tasks include help desk, server maintenance, network troubleshooting, cell phone support, local/global outages, the teaching of courses to new internal techs, creating course material and project management for projects that aim to improve the support org and how internal support is completed.Managed multiple tech support locations and support teams to exceed user expectations and stay within SLAsWorked 3 successful months with the Mergers and Acquisitions Team at Google to improve workflow, process and complete guidelines for following ITAR compliance, worked as associate PM for small projects working with 10 + teams internally, taught courses for new fieldtechs when training including materials for new Googlers (nooglers) and the ticketing/handoff processes.

Current responsibilities include end-user support for users in various different environments all with specific needs and systems implemented. Tasks include day to day help desk support, remote support, server log checks, software updates/upgrades, hardware updates/upgrades, cell phone support/management/upgrades and the troubleshooting of very specific issues that need to be resolved. Advanced experience in both the MAC and PC environments including the deployment of an all Apple office with virtual machines running windows 7.Completed a Venture firm move from San Mateo to Palo Alto including 2 circuits, a phone system, a new security system and office set up. Primary (and only) consultant on site for four different clients, ranging from 4 hours a week to 30 hours a week at eachExtensive software experience using HyperV, Active Directory, Microsoft System Center (deployments of images for quick turn around), Cisco, Shoretel, Meraki as well as many others

Current responsibilities include running the Menlo Park helpdesk (computer, Smartphone, internet or server issues) as well as the deployment of Windows 7 throughout the office supporting XX employees. Tasks include creating hard drive imaging and deployment to upgrade systems, installing drivers and supporting individual specific settings and user configurations. My first year I was an intern, s then stayed as a junior system administrator. Returned back to Kaiser as a Consultant working for Everynetwork May 2011 working between 4 to 24 hours a week. Primary responsibilities are end-user support as well as implementing projects such as Spiceworks help desk solution and System Center for software deployments, OS deployments and updates for Windows 7 and supporting software.

Successfully completed training to assist and sell Apple products to retail customers in a hectic environment. Managed and organized floor stock while continuously multi -tasking to ensure customer satisfaction. Analyzed customers needs/wants and made certain they were completed. Offered support to management team guaranteeing 100% completion of responsibilities.Worked as a fill in as a creative - taught courses to customers on new technology (hardware & software) and held Q&A sessions as well

Organized, printed and filed patent reports and Intellectual Property documentation. Analyzed data documents in word/excel based on intellectual property. Tracked reports in Excel and accomplished order processing and shipping. QuickBooks to enter orders, generate invoices, generate sales receipts and print packing slips. Organized shipping information in Excel and emailed data to superiors. Used FedEx, UPS and DHL software to process shipments in a timely manner.

Taught 4th graders Bar / Bat Mitzvah chanting in Hebrew and assisted the teacher in all aspects of classroom instruction. Looked over and used a creative perspective to keep students interested in the course.