Provides vision for the infrastructure and IT services, proposes improvements, enables innovation and leverages on IT trends that can create business value expectations in terms of relevance, resilience, risk and costFormulate, implement, orchestrate processes and procedures for IT assets requisition and life-cycleOversee and refine processes to capture customer IT Asset requests and manage associated assets through their respective lifecyclesResponsible for the development and maintenance of the IT Product CatalogEstablish policies and procedures for tracking of IT assetsUtilize redeployment strategies for unused IT assets to achieve full efficiency and ROI from company resourcesCoordinate the transfer of assets between business units and adjust the business unit cost allocation accordinglyDevelop strategies and external relationships to implement plans for recycling, or otherwise selling obsolete assetsEnsure IT compliance with guidelines, obligations, and service level agreementsConduct and report software asset reconciliation and audit activities, including financial, licensing, warranty, and maintenance/support contract informationWork with software vendors to review End User License Agreements (EULA) and ensure complianceResponsible for receiving and deploying inventory of newly-acquired IT assets to business unitsInvestigate equipment or software under consideration to determine financial viability Negotiate pricing, terms, and conditions of contracts with with key suppliers and vendorsTrack and maintain copies of software licenses, warranties, maintenance agreements, and lease contracts and vendor contractsMonitor CMDB and ensure information is up-to-date, accurate, and auditablePerform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.Generate, distribute, & review IT asset management reports

Processing of new Hardware/Software requests for all TKE US employeesProvide updates to employees based on SLA on the status of their IT Asset requestsAct as liaison between the customer and IT for asset-related support issuesAssist in the continuing development of processes and proceduresProvide backup support to all areas within the IT Asset Services department as neededContinually review current processes and look for ways to streamline procurement strategiesEnsure that customer SLA’s are met to ensure the highest level of customer serviceAssist in the managing of the on-site inventoryAssist in shipping assets from the on-site inventory as neededAssist with special project work as requested or needed

Balanced portfolio of 8 communities of 1400+ residentsStrong problem solving skills with a focus on communication and relationship buildingMotivated, engaged, and coached multiple leadership teams to achieve goals and complete projectsEffectively managed multiple priorities and made sound fiscal decision in a dynamic environment

On-site Manager for Governors Towne Club Homeowners Association Acworth, GA | 2017-2019 |On-site Manager for Glen Abbey Homeowners Association Alpharetta, GA | 2014-2017 | Managed vendor relationships and SLA response to tasksPrepared annual budgets and forecasting to fund future improvementsWorked to provide strategic, operational, and fiscal leadership to reach company's long-term goalsManaged RFP process, prepared bid spec proposals, and comparison analysis

Assisted with new hire computer setup and IT related issuesTasked with creating the HOA department and training new employeesResearched and cataloged 1500+ homeowners associations data in Salesforce CRMPrepared dashboards in Salesforce CRM to empower operations team for high level decision makingResponded to a diverse range of resident inquiries, new asset acquisition data management, and resident compliance issues

Research assistant to Dr. Leonard L. Martin Conducted sessions and administered surveys for a study pertaining to the influence of heritable/non-heritable personality traits and their effects on judgment relating to near death experiences.Assisted in data collection, entry, and management of information using SPSS software.