Managed all software and hardware QA responsibilities. This included all aspects from the initial design and prototyping through production deployment. Tested across multiple technology environments such as the embedded Linux firmware, the iOS and Android mobile apps, various cloud services, and integrations with 3rd party products. Created an automated framework and tests to improve overall quality and meet aggressive time-to-market requirements for the product.Created and executed deployment plans for each release. Designed, implemented, and automated various quality reports to monitor and ensure desired performance and usage of the production deployment.Product Management - Created feature and product requirements based on customer needs, feedback, and market analysis. Managed the product's feature and enhancement backlog. Created the requirements template used by other team members.Project Management - Managed development, testing, and deployment scheduling for multiple interdependent parts (mobile, cloud, firmware) of the overall system.

Managed the QA responsibilities for almost all software development within the company.Supervised, managed, and led QA team members in a decentralized working environment.Heavily involved in all stages of the development life cycle including requirement gathering and definitions.Initiated and led the effort for many Development and QA process improvements such as better versioning/branching/merging strategies, better build management through use of the Jenkins CI Server, tighter integration between the source control, issue tracking, and build management tools, better test case management and execution reporting, developing an initial automation framework and Smoke Test using Python unittest with Jenkins, among others.Frequently assisted in non-QA roles that lean more towards Project Management, Dev Management, and Product Management.

SQA Lead for the Application and UI development teams. Developed a number of process improvements such as ways to track test case execution that became the standard within the QA organization.Became one of the lead contacts for support to reproduce and track major issues seen in the production environment. Developed automated tools using Python to test new functionality along with integrating many of these tools with the automation framework for use in Smoke and Regression testing. Created SQL query scripts on a semi-daily basis for testing and troubleshooting.

Took sole QA responsibilities for two of the company’s most critical products: the embedded subsystem (HIAD) and the customer facing Interactive Cashless Reader. Defined use cases from rapidly changing system requirements and created test plans along with test cases to achieve a quality of the product not seen before within the scope of the company. Established myself as the SME for escalated technical troubleshooting. Mentored and helped train incoming QA personnel. Developed and maintained a number of tools used to verify correct operation and facilitate defect analysis.