• Co-host of the podcast, We’re Not OK: A Community of Healing, spearheading the exploration of topics, products and services related to DEI, social belonging, and mental health through in-depth conversations with industry experts.• Conduct thorough research to identify and invite prominent guests, leading to insightful and engaging discussions.• Craft and curate content that resonates with a diverse audience across multiple industries, fostering a community of informed listeners.• Coordinate and execute episode production, including pre-interview preparation, recording and post-production editing.• Create engaging episode clips and promotional content for social media platforms, enhancing episode reach and audience engagement.

Expert consultants providing Ivy quality career coaching for potential, new, and experienced faculty in higher education. Services include, but are not limited to: CV creation/revision, Cover Letter creation/revision, teaching statement/philosophy development, application review, interview prep, mock teaching demo, staff development, and faculty development. Virtual and face to face sessions for individuals, small groups, and organizations.Website: www.AllenIvyPrep.orgEmail: AllenIvyPrep@gmail.comEmail: Jstewart.aipc@gmail.com

In the United States, only 6% of the 1.5 million faculty in degree-granting postsecondary institutions is Black. Research shows that, while many institutions tout the idea of diversity recruitment, not much progress has been made to diversify faculty ranks, especially at research-intensive institutions. We're Not Ok shares the experiences of Black faculty to take the reader on a journey, from the obstacles of landing a full-time faculty position through the unique struggles of being a Black educator at a predominantly white institution, along with how these deterrents impact inclusion, retention, and mental health. The book provides practical strategies and recommendations for graduate students, faculty, staff, and administrators, along with changemakers, to make strides in diversity, equity, and inclusion. More than a presentation of statistics and anecdotes, it is the start of a dialogue with the intent of ushering actual change that can benefit Black faculty, their students, and their institutions.

Support Enterprise Technology and Operations Division through oversight and management of the Enterprise Change Risk Management (ECRM) program to identify, assess and manage risks. • Serve as liaison with Business Units (BUs) in the execution of the ECRA process to ensure proposed changes to the bank are proactively and consistently risk assessed and managed within Risk Appetite.• Provide subject matter expertise on the end-to-end completion of ECRA from risk identification to operational readiness.• Conduct training/walkthrough sessions (as needed) with teammates on ECRA lifecycle deliverables (i.e., Intake Process, ECRA Workbook).• Facilitate touch point meetings with BUs and Investment Working Groups to discuss proposed change or emerging demand and track status of active project

• Write biographies for musicians, models and artists to be used on their media outlets and to be distributed to talent agencies.• Developed profile pieces for local businesses GB International Barber and Best Buy to expand company exposure and outreach in publications such as Rolling Out Magazine and Sky Magazine• Assist as advertising copywriter creating text for ad campaigns and brochures.• Penned scripts/treatments for short films and stories to be used on cable networks.• Developed business proposals for emerging organizations seeking funding and grants.• Created proposal for non-profit organization H.U.G.S. Foundation to propose partnership with Publix supermarket chain and request donations for local food drive• Consult with writers to advise how content can be revised by clarifying their focus, organizing their writing and supporting their idea to help build confidence in their proposed work

Support Enterprise Technology Risk Governance team through driving daily merger integration activities to ensure successful transition, development and execution of Trust Policies and Standards.• Provide project oversight and governance by collaborating with key stakeholders to drive effective execution of policy/standard documents through rationalization, proper assessments,communications and trainings• Partner with Teammate Readiness groups to assess future communications and ensure awareness is delivered to affected stakeholders of any potential impacts related to upcoming standards or policies• Manage a repository of supporting documentation related to Policies and Standards to ensure data captures weekly progress, reflects current status to completion and available for MTR leadershipdistribution

• Designed content and learning materials for the launch and recruitment of Truist’s inaugural Better Day Ambassadors program, an initiative consisting of 350+ teammates, to improve engagement and job satisfaction • Created a White Paper detailing the Career Transition benefits supporting exiting teammates to showcase Truist’s investment in tools and resources towards career development• Developed and administered surveys to 30,000 teammates, through Qualtrics platform, and analyzed data to summarize findings related to teammate well-being during the COVID-19 pandemic. • Led a panel session of 10 current and future leaders in “Voice of the Professional” to gather information on the usage of company resources and evaluate what worked to devise new tools and initiatives for career growth at Truist

Planned and executed operational audits across various business segments to identify and evaluate potential compliance issues, process weaknesses, and inefficiencies. • Assessed internal programs Business Change Risk Assessment and Third Party Risk Management to inspect and mitigate any potential risks (financial, compliance, etc.) that could impact the bank • Conducted SOX compliance testing to evaluate the accuracy and reliability of 20+ internal controls over financial reporting and strengthen the confidence of investors

Managed and monitored intraday statistical information across the client contact center to maintain high productivity in employees.• Monitored Real Time Adherence statistics and completed forecasting/planning to ensure agents are on the phones during scheduled phone hours, includes monitoring breaks/lunches; • Strategized with senior leadership to devise initiatives to educate and support teammates.• Initiated and implemented training sessions for department/team regarding daily operations and communications leading to increased efficiencies in comprehension of processes and execution• Delivered Leadership Refresher sessions for managers in business groups to align goals and strengthen collaborative efforts with WFM to ensure staffing levels meet business needs• Collaborated with direct managers in the interview process assessing and selecting potential new hires to ensure candidates are able to effectively deliver and coexist with the team

• Enhanced department’s digital media presence by incorporating monthly lecture series event tapings to website and boosting traffic through improving search engine optimization• Created a quarterly newsletter/magazine to encourage student participation and engagement by promoting faculty news, current/upcoming events and highlighting alumni within the department• Managed faculty and post-doctoral database for national recruitment to ensure proper documentation Ensured efficiency in the candidate selection process by maintaining

• Monitored Teal Time Adherence statistics and completed forecasting/planning.• Analyze real-time call trends and make adjustments to staffing.• Resolve escalated issues and requests from site management.• Produce daily, weekly, month efficiency reports (representative availability, access level, aux utilization etc.)• Recommend procedural and operational guideline changes to improve communications and operational efficiency.• Direct new hire training sessions on using systems throughout the site and basic schedule management.

Tier 2 Technical Support• Responsible for establishing, documenting and improving the process for managing customer technical application issues based on lessons learned.• Trouble shooting, resolving and replying to customer issues via telephone, email and letter.Daily follow-up calls to customers and to those who are issue owners, driving for closure• Handle customer tech support calls and emails relating to web portal and mobile applications• Troubleshoot Smart phone connectivity issues including Bluetooth and pairing issues.UAT (User Acceptance Testing)• Test end-user systems/front-end interfaces – mobile apps, web portals, CRM systems, etc. – things that will impact customer user experience.• Responsible for preparing reports on test results and problems, monitoring and updating test processes• Create business scenarios, develop test plans, write test procedures, and configure necessary hardware and operating environments as needed to conduct and complete end-user testing

• Composed original articles ranging in topics from politics, national and international news and entertainment.• Developed story ideas and promotional concepts for internal projects and activities.• Conducted interviews with popular artists and political figures via phone and in-person. Interviews were video-taped, and later edited for the sole of use of creating intros, video drops and video tags. • Monitored analytics and optimization tools to finely target content.• Utilized social media platforms to communicate with audience and further drive traffic.• I created a new segment for the website. This hot topic of the week called “WTF”, examining questionable current events and international news stories, featured a story where once the content was created, readers could comment on the editorial.• Planned, revised and coordinated stories before being published to determine what content would be most impactful to readers, resulting in increased traffic and interactions • Expanded company outreach by attending music listening sessions, release parties, concerts and other press functions to gain contacts and deliver exclusive stories