Reports to the Chief Information Officer.Primary responsibilities include ensuring IM (IT) management to the INL Laboratory Agenda, priorities, strategies, and success factors. Responsible for ensuring the operational initiatives and programs are well designed, aligned to INL priorities / Laboratory Agenda and are effectively implemented.Lead a team of senior experts and provide leadership to a cross-functional team to enable large-scale enterprise-wide programs and initiatives that incorporate proactive and innovative solutions to address laboratory challenges and achieve organizational goals and objectives.Responsible for providing leadership to processes, structures and tools for program and project management across the organization and provide the governance structure to ensure continuous improvement performance management. In this role, I ensures accountability and enable the predictability of the outcomes of each transformation activity and ensures organizational alignment in the design and execution of transformation efforts.Identify and implement appropriate work structures and process to achieve goals as well as provide clear direction and priorities for staff. Ensure reward mechanisms are in place to provide the optimum level of staff engagement and minimize performance issues. Define expectations and career paths to develop staff into future state roles and responsibilities to keep pace with the evolutionary nature of information technology/management. Effectively manage change while maintaining staff effectiveness – encourage individuals to achieve their goals and at the same time hold them accountable.

Reported to the Division Director of Enterprise Software and Development.Primary responsibilities include acting as the primary liaison between IM and stakeholders providing effective oversight of projects and implementations, execution of plan activities, building relationships with stakeholders and management.Responsible for stakeholder satisfaction, maintaining communication with the stakeholders, the overall management of the stakeholder/IM relationship, and continued stakeholder engagement objectives.Technical lead for business process integration and implementing technology solutions.Facilitate the negotiation of requirements amongst multiple stakeholders to deliver maximum efficiency and business value. Determine the requirements of a project or program and communicate them clearly to a diverse group of stakeholders, facilitators and partners. Help the stakeholders envision the future and how their work will need to change to support the future of the lab. Perform cost and benefit analyses. Oversee the analysis and evaluation of user business problems and development of system recommendations to meet requirements.Lead problem definition, evaluation of requirements, and implementation of systems activities to meet business and user requirements while building relationships with different members of a team who make or influence project and/or purchasing decisions, and builds relationships with stakeholders based on trust and value.

Reported directly to the CEO.Primary responsibilities included developing and managing the implementation and integration strategy with new clients and business partners. Coordination of software for partners between internal and external teams, communication to key industry partners, as well as communication with Docutech’s executive management on industry initiatives and current/upcoming initiatives.Led the Implementations and Integrations teams through the TRID changes as well as the migration to MISMO 3.3.Responsible for the strategy, implementation of technology solutions which combine document, data and workflow management for Docutech’s largest mortgage loan originators.Responsible for establishing and maintaining mortgage industry vendor and business partner relationships to advance Docutech’s strategic objectives by developing and maintaining partnerships with key origination and other mortgage industry technology vendors.Accountable for multi-million dollar P/L.

Reported directly to the Interim CIO.Maintain a professional relationship between each business unit and the leadership in Information Technology.Oversee system development and large scale enhancements meeting the business needs, while following formal software development and project management methodologies.Execute on a quality assurance strategy to develop unit testing, automated testing, load testing, implemented KeyNote and created visibility into a dynamic workload.Focused on constantly improving staff and partner/vendor relations to improve productivity and quality through developing metrics, dashboards and accountability.Developed and executed a new hiring strategy for full time IT professionals as well as developed an internship program including building relationships with colleges and university leadership.Leading the initiative to implement ITIL principles including Change Management, Capacity Planning, Service Mapping, creating a Service Catalog, developing RACI models, Incident Management and Problem management.Responsible for special business studies to analyze the financial implications of various corporate actions for IT executive management.Accountable for preparation of budgets, forecasts, financial plans, and statistical reports.Provide support to the Project Management Office related to budgets, actuals, and forecasts.Collaborate with business unit managers to identify and select the appropriate technology solutions to complex business plans and problems. Participate as a key member of the IT department’s management team and helps communicate, implement, and monitor compliance with departmental objectives, policies, procedures, and standards.Ovesee the Project Management Office to ensure effective deployment and utilization of Information Technology resources on key executive level projects.

Report directly to the President of Melaleuca, Inc. Participated in executive meetings and executive councils.Identify strategic plans and initiatives for customer service organizations.Modernized the technology in the contact center by deploying Cisco Enterprise Contact Center, IVR, CTI, Workforce Management and a CRM upgrade.Responsible for approximately 1200 phone agents, management staff and customer service support organizations across three locations.Responsible for all customer and independent business owner services and support across each channel consisting of phone, web, email and mail/fax.Accountable for multimillion dollar budgets, cost savings projects and revenue generating opportunities.Oversaw quality programs, customer advocate programs and workforce management functions.Restructured the workflows and skillsets for all customer interactions by realigning the focus on the business strategy.Designed, created and implemented key real-time reporting systems for agent monitoring and management.Responsible for attracting, selecting and hiring potential management.Transformed the rewards and recognition program by creating incentive system.Revolutionized the reporting systems providing new real-time reporting for agent monitoring, newly defined KPIs and executive dashboards.

Reported directly to the Chief Information Officer.Responsible for identifying and defining key enterprise improvement initiatives across each business organizationAssigned to create and implement a team to facilitate change requests from business organizations to Information Technology.Administered an IT staff of quality testers to ensure the software product meets the requirements document and end user’s needs.