Throughout my career, I have focused on bridging the gap between IT and business operations. Focusing on measurable results, I have used metrics, reports and resources to accomplish objectives. Through open communication and project definitions, I have worked hard to ensure that every project I have worked on reduces operating costs, improves business operations and ultimately improves customer satisfaction.I have been able to work closely with small and large companies across the US, improving processes and generating business opportunity. Most recently, I have been able to define efficiency opportunities responsible for millions of dollars of annual operating expenses saved through real-time reporting and actionable information.Specialties: Process Improvement, Technical Solutions, Project Management, Contact Center SME, Workflow Analytics, Efficiency Improvements, Customer Service, Customer Relationships
Listed skills include Leadership, Process Improvement, Team Building, Project Management, and 38 others.