• Developed and executed a comprehensive IT strategy aligned with business objectives, driving innovation and efficiency across the organization.• Mentored a team of IT professionals, providing guidance and support for career development and skill enhancement.• Oversaw the design, implementation, and maintenance of robust IT infrastructure, including networks, servers, storage, and cloud services. Ensured scalability, reliability, and security of all systems.• Managed the selection, deployment, and optimization of business-critical applications and software solutions. Collaborated with business stakeholders to identify and prioritize technology needs.• Implemented and maintained best practices for data protection, pursuant to HIPAA and ACHC regulatory compliance. Developed and enforced policies and procedures to safeguard sensitive information and mitigate risks.• Led and coordinated IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards. Collaborated with cross-functional teams to drive successful project outcomes.• Evaluated and managed relationships with third-party vendors and service providers, negotiating contracts and service level agreements to optimize value and performance.• Developed and managed a $2.8M IT department budget, allocating resources effectively to support strategic initiatives while controlling costs and maximizing ROI.

• Re-evaluated IT hosting and infrastructure agreements, resulting in a net savings of over $220k/yr • Managed a team of Developers, Systems Administrators, and Desktop Support staff• Responsible for maintaining uptime, both in our Dallas office, as well as our warehouse in Kansas City• Developed IT roadmap, including strategic planning and budgeting/forecasting• Spearheaded migration of our 4 e-commerce sites from AWS-hosted Magento to a Shopify SaaS solution• Successfully executed a complete overhaul of an outdated (11 year post-sunset) corporate ERP system• Migrated our order-fulfilment system to a new vendor, reducing warehouse turnaround time by up to 2 business days• Responsible for enterprise-wide IT / Business relationship management including policy, process and procedure development, maintenance and adherence.• Directed all activities associated with infrastructure performance and reliability including capacity planning, trends, and application performance• Served as senior escalation point for incident management process on behalf of the Executive Leadership Team

• Built the IT department from scratch, developing overall IT Operations strategies and implementation lifecycle• Achieved and maintained a state of compliance with HIPAA and HITECH security standards• Managed teams of Desktop Support staff, located in San Francisco, CA, and Mesa, AZ• Contributed to the development of IT roadmap and strategic planning and budgeting/forecasting activities• Developed Service Level Agreements and ongoing management of service level compliance• Implemented a productive separation of production operations from the development lifecycle • Identified and engaged stakeholders in all aspects of IT strategy development, documentation, communication, and implementation• Oversaw all change management, audit activities in relation to server and application environment• Served as a member of the Information Technology Security Management Committee for HIPPA compliance.

• Managed multiple IIS and Apache-based web servers• Configured DNS for both internal and externally-facing domains• Led a team of Desktop Support Specialists• Negotiated the purchase of hardware, software, stock photography, and other licensed goods• Maintained digital assets and software licensing• Streamlined computer provisioning procedures• Filmed, edited and produced videos for both internal training and client use

- Create and launch local media campaigns- Print layout and design for district publications - Video production for special district-wide events - Design and implementation of district web sites - Training and advisement of district employees in regard to new technology- Prepared training manuals, feedback survey forms, and support materials

- Established corporate web presence - Supervised the launch of over 75 web domains - Maintained Windows & UNIX servers