I am the face of over 100 Million dollars of annual revenue for Bitcoin Miner Hosting Services for one of the largest retail Bitcoin Mining operations in the world. In my first 30 days in this role I personally increased revenue by 40,000+ dollars a month, streamlined business processes for my department, took on a book of 90+ HNW and UHNW clients, and onboarded over 4 million dollars of annual hosting revenue. I also prepared the hosting department for audit and IPO on the Abu Dhabi Stock Exchange (ADX).Skills required for success in this role include building and maintaining relationships, inspiring confidence in customer's understanding of our service, and being able to explain complex subjects in simple terms.

Core42 is the digital foundation for the UAE and the largest Cloud Service Provider in the region, an internationally recognized National Cloud. As a Cloud Support Engineer, I:Built and maintained important client relationships with VIP customers.Provided support for Cloud Services via email, phone, and video calls.Ran reports to provide Business Development and Service Delivery Partners data to improve quality of Service. Maintained strict SLA’s for platform uptime and communicate service requirements in case of downtime.Develop process and documentation for daily tasks.Strove for continuous improvement in quality of service and delivery.Communicated important updates and improvements to clients.Partnered with Operations and Account Management Departments to provide the best customer experience.Maintained relationships with key partners and vendors.Developed and delivered in-person trainings to VIP customers and leadership.

Launched SLC2, the largest Fulfillment Center and Warehouse in Utah at the time.Performed Security and Compliance audits.Reviewed Operations Data for anomalies and investigated as appropriate.Managed, trained, and developed a Third-Party security team.Maintained and developed a system of several hundred cameras for security and our Safety Department Partners.Maintained strict SLA’s for security services.Led Physical Security Projects, including designing and implementing an Ingress and Egress system used by over 2000 employees.Implemented a process to improve and repair Damaged Inventory.

Served Customers in a remote area over 100,000 sq. Miles after merger between Protection 1 and ADTCreated SOP's in collaboration with senior leadership Generated Excel Reports with Macros from CRMReduced Go-Back Service calls by improving inventories for TechniciansLed an initiative to reduce Service Backlog from 75+ Days to an Average of 72 Hours from phone call to Technician arrival. I did this by partnering with local vendors, improving inventories for vendors and technicians, and hiring more technicians as appropriate.Maintained Customer Satisfaction with our services.

Supported Protection 1/ADT's National Accounts and Security Technicians in the field.Automated User Code Requests on a national scale.Collaborated with National Account Managers to improve processes for Conversions and Installs.Maintained relationships with Vendors and Partners across the country.Created ticketing and SLA dashboards with company CRM.Led initiative on several Nation Wide Install programs to drive faster onboarding of Customer Sites.

Worked with Sales Reps and Residential Technicians to Ensure Smooth installs and legal sales.