Justin Chapman Email & Phone Number

Boston, MA, US

Nashua, New Hampshire, US

Launched and managed backlog of the internal generative AI product "iSPARK" using OpenAI's APIs, and coordinated the rollout of Microsoft Co-Pilot across the organization. Drove a culture of innovation, identified market opportunities, improved cycle time by 54% using Lean principles, and prioritized sprint backlogs to align with strategic product goals.

Jacksonville, Florida, US

Directed a team of Agile Coaches and Business Intelligence Analysts to implement sustainable techniques like Design Thinking and experimentation, driving measurable team growth beyond traditional Agile methods. Led the PADRE SWAT team to uncover unrealized revenue through product experimentation while managing automation in EazyBI, Jira, and PowerBuilder.

Purchase, NY, US

Introduced data-driven frameworks like interview scripts, continuous discovery, and Lean/UX Canvas to streamline decision-making and improve VOC campaign response rates. Trained a 2,100-person product management team in Design Thinking, Kanban, and Scrum, significantly reducing churn in product development.

Boston, MA, US

• Created curriculum for graduate course MGMT815: Applications in Project Management.
• Deliver and prepare interactive lectures in the areas of Project Management and Marketing.
• Advisor & Instructor for Senior Capstone course

Boston, Massachusetts, US

Led the creation of the Product Playbook for continuous improvement and guided team coaches to foster a culture that delivers measurable results for Quick Base customers. Collaborated with executives to reduce cycle time variance in feature shipping, while advocating for innovative approaches like hypothesis-driven engineering over traditional roadmap.

San Jose, CA, US

Led cross-functional teams to execute product roadmaps, including digital wallets and mobile apps, while driving Lean and Scrum adoption in the User Experience & Design organization, significantly reducing time to market for web and mobile for Merchant constituents.

Boston, MA, US

Led a team of DevOps, ScrumMasters, and Agile Coaches to achieve organizational agility and mobilized cross-functional teams to successfully relocate a production datacenter. Additionally, drove process improvements, reducing waste across Marketing and Engineering, and spearheaded the development of an engineering-wide dashboard using open standards.

Burlington, MA, US

Led cross-functional teams in launching direct-to-consumer mobile apps, leveraging machine learning and natural language understanding to improve processes and ensure seamless functionality for IaaS/PaaS clients.

Denver, Colorado, US

Spearheaded the development of Android/iOS mobile platforms and a SaaS application with a $1.2M budget, leading a 14-person team across 4+ time zones, driving product strategy through market data analysis, and securing Board approval with a compelling business case and ROI analysis for a 600-person organization.

Cambridge, MA, US

Led a team to implement digital rights management improvements across IaaS/PaaS offerings and reduced data expenses in Akamai's IaaS by optimizing edge server logging.

Round Rock, Texas, US

Led cross-functional IT integration for EMC's Mozy acquisition, drove platform redesign for an $800M application with a global team, and developed solutions to enhance quarter-end sales activities, collaborating across the U.S., Ireland, India, and China.

London, United Kingdom, GB

Armonk, New York, NY, US

Mba, Management Information Systems

Bachelor Of Science (B.S.), Marketing