Justin Teo Email & Phone Number

Shanghai, China

Shanghai, China

Shanghai, China

- Managing a team of 15 MarTech, Data and operation specialist in China- Maintain FY23 business net margin of +5% despite challenging business conditions

Shanghai, China

• Manage a team of 15+ digital experts• Achieved 40% penetration into China top 30 clients (30% Target)• Registered 100% Growth in Top 30 clients digital rev to $1,253k (vs FY21 $614K)• 16% growth from digital client portfolio registering +238K Rev with digital marketing

Shanghai, China

- Manage a team of 15+ digital native eCommerce, and programmers.- Achieved 300% billing growth from RMB 5M (FY 2019) to RMB 29M (FY 2020)- Recognised as “Global 100 Chief Digital Officer” in 2022Inhouse Digital Innovation and incubation - Lead development and implementation of Influencer Commerce Marketing platform with Product/Technology team from concept, POC to Commercialization - Lead development and implementation of TOPPICK social commerce Marketplace Mini Program for both cross border & domestic model from concept, POC to Commercialization Thought Leadership & PR - Judge duties for Cannes Young Lion (China), 2021- Contributor to WPP BAV Best Countries (CHINA), Follow the Sun 2021- Judge duties for WARC Strategy Contest, 2020/21

Shanghai City, China

- Managed a team of 35+ BD, operations, IT, creative, Marketing, HR, Finance specialist.- Enhanced operational platform efficiency from 81% to 86%- Won bronze award in the 2017 annual SHOP! Retail event

Taipa, Macau

#CRMRelaunch #ConsumerInsight #MarketResearch #CustomerExperience #CustomerJourney #ProjectManagement #NPS #SAT #Hospitality #Retail Marketing Strategy o Corporate marketing role overseeing marketing strategy development for GEG properties Galaxy Macau, StarWorld and Broadway Macau. o Leading Galaxy Promenade Phase 2 retail mall strategy & planning o Head of Galaxy Macau/Broadway Launch project team supporting with development and implementation of marketing plan Market Research & Insighto Managed GEG Group’s market intelligence and consumer research department with project management responsibilities o Gathering of China market insights and data to enable GEG to better understand how Macro (policies , regulations) & Micro (consumer behavior, outbound travel pattern) factors impacts on the competitive level of the group in China. o Revamped Voice of Customers system moving from paper to real time dashboard, using NPS & CSAT as key actionable metrics CRM Strategy & Launch o Lead relaunch of Galaxy Privilege Club Loyalty Card with new gaming products, new gaming F&B outlet and new SOP aligned with a core team of 32 operation stakeholders across 12 different departments, 3 properties and 7 hotels. o Revamped CRM program generated incremental revenue up to HKD 100 mil / month Project Leader in Milestone Projectso Opening member of Galaxy Macau Phase 2/Broadway Macau launch, 2015 o VIP gaming salon planning and development , 2015o Galaxy Privilege Club Loyalty Card Relaunch, 2015 o Revamped 19 Customer Journeys across Gaming, Hospitality, F&B, Retail, VIP, Day trippers segments, 2016o Revamped Service Excellence Standard, 2017

Beijing, China

- Managed a team of 30+ sales, operation, creative and planning specialists. • Revenue improved by +30% Y-o-Y with margin improving by +10%- 140% revenue improvement Y-o-Y and register 10% margin in year 2.- 120% revenue improvement Y-o-Y and register 25% margin in year 3.- Exit business in 2014 due to relocation to Macau

Singapore / Taipei / Hong Kong

- Managed a team of 20+ sales, operation, creative, operations specialisYr 2004 - Turned around top line results and achieve growth of +31% , Achieved profitturnaround from –12% (03) to +22%, Launched new product, contributing +35% torevenue , Achieved operational cost savings of 25%Yr 2005 - Achieved top line performance growth of +10% , Achieved record NPBT marginto +28%, initiated and launched 2 products, contributes +22% to revenueYr 2007 - Turned around top line results and achieved growth by +8% , achieved operationcost savings by 28% , Secured new clients base contributing +20% to revenue

Singapore

Work-scope Summary #Media #AdSales #PrintBluinc Publishing (Account Manager, Nov 02 - Nov 03)MediaCorp Press (TODAY Account Executive, Mar 01 – Oct 02)Reed Elsevier Publishing (Account Manager, Feb 99 – Feb 01)

Executive Mba, Business Administration, Management And Operations

Bachelor Of Arts - Ba, Communication And Media Management

Diploma In Business Studies, Leisure And Travel Management