Supply Chain Manager
CurrentSupply Chain Manager 2015–PresentSupply Chain Analyst/Supervisor 2010–2014Manage supply chain SAP support, analyst, and customer service for $22 million contract with Nokia. Spearhead creation of efficient, effective supply chain management processes; optimize customer’s SAP operating system; and cultivate relationships with customer to fulfill daily and ad hoc requests.• In July 2017, DHL replaced World Wide Technology as customer’s third party supply chain provider; sole WWT senior manager asked to remain and support the Nokia contract.• Lead team of seven specialists comprising IT level 1 support, data administrator, data analyst, and supply chain analysts.• Advise internal supply chain clients and external clients on data analysis, reporting, and solutions, serving as subject matter expert on processes and operating system.• Prepare and ensure adherence to annual budget.• Generate detailed, companywide SLA reports, billing requirements, and custom reports on daily, monthly, and quarterly basis.• Support customer’s SAP operating system and web-based reporting tools 24x7.• Improve supply chain process design through constant analysis and revision.• Represent Nokia in interactions with customers such as Verizon, AT&T, and T-MobileResults• Recouped annual cost savings of $120,000 for customer and increased World Wide Technology’s annual revenue by $36,000 after identifying sales order entry error.• Recognized and rectified potential $100,000 in monthly losses after shipping model change; gained buy-in from Nokia to remedy gap.• Identified overlooked billing opportunities that increased monthly revenue by $10,000.• Enabled more timely invoicing and payment by developing and implementing daily report to capture volume shipped to third-party warehouses.• Realized 15% to 25% year-over-year decrease in reported quality incidents, improving receiving and shipping of material and increasing customer satisfaction.