Justin Toledo Email & Phone Number

New York, United States

Ramsey, New Jersey

Transitioned from an Admin Operations Specialist to a Program Manager overseeing large enterprise accounts. I act as a single point of contact for both internal and external parties for client-specific administrative and operational issues. I work with administrative, sales, and technical groups within Konica Minolta to coordinate the delivery and deployment of large projects.Highlights Include:• Manage 8+ enterprise accounts and programs daily by ensuring compliance of contract terms and company standards, leading to increased business generation worth $200K-$1.2M monthly.• Spearhead 16+ regular systematic customer reports utilizing VLookups and pivot tables on Excel to predict future market trends and sales projections of monthly and yearly forecasts. • Coordinate deployment and delivery of large projects and software implementation with 6+ account managers and global account executives to meet deadlines and beat SLAs 95% of the time.• Operated issues involving pipeline orders, meeting contractual standards, and up-to-date accounts based on internal and external stakeholders for smoother resolution response in 2-3 business days.Skills developed in role: Program/Project Management, SAP, CRM, Account Management, Microsoft Office, Sales Analytics, Operations Analyst

Ramsey, New Jersey

Hired as a customer care agent, Managed relationships with both new and existing customers, Assessed customer needs, and provided value-added solutions, Assist the general manager with daily business operations ranging from the opening transaction, processing transactions, and securing procedures for store locations. I was also named a local marketing expert and was given the opportunity to partner and build relationships with the local community.Highlights Include:Assessed customer wants regarding everyday business through research and analysis, adding solutions with stellar value to promote outstanding customer service satisfaction to 25+ customers daily.• Collaborated with corporate marketing team like managers and directors on daily operations, procedures, and revenue, leading to elevated brand awareness in Hudson Valley with sponsorships and contracts.• Built and sustained business relationships by utilizing internal CRM and SAP, retaining existing small to medium business clients including Panera Bread across multiple verticals which resulted in $80,000.Skills developed in Role: Sales, CRM, Partnerships/ Sponsorships, Marketing Strategy,SAP, Microsoft Office

Central Valley, New York

Blending an entrepreneurial spirit with the sales and marketing knowledge I had amassed, I was appointed as a Sales Supervisor, I was responsible for all marketing and public relations initiatives, programs and strategies across channels, and shaped corporate strategies that led Ellie Tahari to meet its financial goals. I regularly joined with the panels to discuss marketing initiatives, review products, analyze sales data, provide general sales report, assess sales techniques, and provide daily presentations to the management to help drive excellent decision by the management. Also, I provide ultimate guidance and answer questions forwarded by our largest consumers.In this role, I trained the sales team to encourage and boost product awareness to help sales associates achieved planned productivity targets.To add to this, I have been always the first point of contact at summits, this was to improve the customer base of the industry due to my exceptional communication skills.Highlights include:• Directed events by working on in-store promotional activities and project management duties with 20+ attendees, driving brand recognition to exceed goals of transitioning attendees from local to corporate store. • Generated sales reports on Excel to analyze sales data numbers based on yearly revenues, forecasting market trends through formulas and data visualization to boost daily management business decisions.• Identified 10+ new leads daily by email scraping and accumulating sign-ups in promotion book, growing network and upselling services at industry events to exceed sales quota by 110%. • Coached 3 associates on product awareness which resulted in elevated sales and productivity to a 93% quota. Skills developed in role: Sales, Analytics, Marketing, Promotions and Event Management, Microsoft Office, CRM

Greater New York City Area

Appointed as the Admission Assistant, during my take here, I was responsible for preparing daily visitors pass, organizing logistics and co-working with other staffs.I Worked with the management teams at the 9/11 memorial preview site and their memorial visitor center to coordinate the distribution of pass, visitors’ reservation assistance, and customer service.

Greater New York City Area

I was initiated as a Marketing Intern. My roles include conducting market research to find prospective new clients, providing assistance in the business development process by creating pitch decks and proposals for prospective clients. I was specifically brought on board to participate in the creative process for marketing campaigns, generating ideas, and handling project management duties.Highlights include: Created pitch decks and proposals for prospective clients including Dunkin’ Donuts, Lacoste, and Arizona Beverages, collaborating with 3 account executives to increase prospective accounts.• Handled and conducted project management responsibilities regarding promotions and creatives to elicit continuous business growth and development for 3 clients.• Conducted market research utilizing SPSS to curve trends, acquire prospective new clients, and uphold excellent customer service, passing on relevant & additional information for the account executives.Skills developed in role: digital marketing, sales, market research, social media marketing, marketing strategy

Kingston, Ny

I was given a chance to be among the marketing interns at Armor Dynamics. In this role, I was responsible for sales and marketing collateral, digital media strategies, digital recruitment strategies, catalogs, E-commerce, advertising campaigns and promotions, brand marketing, and public relations.Some of my notable achievements include:✰ Stretched out assistance in the developing surveys and data collection and information analysis which in turn generate actionable insights.✰ Coordinated Project Armor (local fundraiser), in which over $25,000 was generated by donations.✰ Managed and executed multi-channel marketing campaigns and field/customer engagement strategies, leveraging segmentation and highly personalized messaging to achieve optimal outcomes. I used to collect news and company’s updates used in the social media advertisement for future purposes.

Bachelor Of Science (B.S.), Marketing

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General