Justin Ross T. Email & Phone Number

Reno, Nv, Us

Minden, Nevada, United States

• Implemented a comprehensive monitoring system for all virtualization platforms, resulting in a 30% increase in system uptime and enhancing response rates to critical incidents by 40% through proactive alerts and remediation strategies.• Diagnosed and resolved deliverability issues by conducting thorough root cause analyses across applications, hardware, networks, and operating systems; effectively reduced troubleshooting time by 35%, enhancing overall system reliability for end-users.• Evaluated and analyzed current systems and metrics to identify key areas for service improvement, resulting in a 15% increase in customer satisfaction ratings.• Performed comprehensive analysis on VM performance, identifying critical security vulnerabilities and implementing patches that improved overall system security by 20%.• Successfully optimized printer infrastructure by implementing new print management software, leading to a 30% decrease in printing costs and an increase in overall operational efficiency.• Implemented automated threat response processes, reducing incident response time by 40% and increasing overall system security.• Developed comprehensive documentation of systems and procedures, ensuring seamless knowledge transfer among team members and reducing onboarding time by 30%.• Orchestrated the implementation of a backup environment utilizing Veeam and Wasabi, following a 3-2-1 strategy and automated testing to ensure data redundancy and protection. Resulted in an 90% reduction in data loss incidents and improved disaster recovery time by 50%.

Carson City, Nevada, United States

Monitor multiple computing technology platforms including Windows, Linux Server Virtual Machines, IBM mainframe (z/OS), modifying z/OS and Linux/UNIX job schedules, changing parameters in Linux jobs, printing large batches of duplex prints, monitor all equipment housed within the EITS Computer Facility, and notify EITS’ Server, Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of any software and hardware failures.

Reno, Nevada, United States

Provided technical support for PC, peripheral, network, and software, on-site or off-phone for retail tax offices worldwide. Enabling end users to operate efficiently and effectively using software solutions, personal knowledge, and knowledge base.

Responsible for creating metadata and capturing content for streaming platforms; Verify all metadata and content are made accurate, update content calendar, and communicate/update Jira tickets

Responsible for several data entry tasks, everything from light video editing, and tagging video data with various metadata attributes. Audit files and metadata entries for completion and proper organization.

Performed multiple job duties and provide excellent customer service. Take orders at the counter and make beverages to customer specifications.

Bachelor Of Science, Cloud Computing

Bachelor'S (Incomplete), Information Technology