Detroit Diesel Account Web Development: (JSP, JS) IE11 Migration, Plant FloorApps Embedded Device: Deployment, Management, and Web App Improvements.HP Event Automation Team, and Problem Management. Developed Application &Platform Resolutions eNote Messaging Service: deployment, monitoring, andoperations training.

I handled all customer support and internal support as well as many operations projects.

I provided face-to-face technical support for home users and professionals as a Genius for Apple Inc. Our technical support included software and hardware support as well as support for the retail stores infrastructure. I was first trained at Cupertino CA, opened the location in Grand Rapids MI, and in Ann Arbor where we received multiple internal awards of service excellence. I was also asked to transfer to Troy and Novi to provide assistance to their staff. My final primary function was Genius training, inventory and infrastructure support.

I provided hardware support and laboratory setup and support for students, faculty, and staff as an Apple Technician for WMU. Supporting the laboratories included initial setup, upgrades, and custom configuration for security and specialized use. I gained many external personal support accounts from my manager's previous personal support business which added greatly to an already profitable

At Panera Bread I started as most employees by do making soups, salads, and sandwiches. I quickly grew past these tasks and began to manage the food line, baking bread, and performing various opening and closing duties. I trained new employees in all aspects of the Associate position.