Justin Turner Email & Phone Number

Redmond, Washington, Us

Lead global stakeholder teams in the design, development, and delivery of efficient, cost-effective learning solutions to drive organizational readiness within Windows Commercial business and more broadly across CSS SBUs • Created Technical Foundation curriculum that decreased necessary training time by an average of 23%, resulting in total cost savings of >$4K per student.• Built a centralized learning portal that lowered onboarding time for new employees from weeks to minutes.• Consolidated global training efforts by developing a centralized learning portfolio and content maintenance plan, which resulted in cost savings of $200K per year.• Implemented systems for global readiness project tracking, feedback, and communication, driving continuous performance improvements.

Redmond, Washington, Us

• Served as Readiness Program Manager to guide instructional design, development, and delivery to key internal and external audiences.• Innovated strategic solutions related to Windows Server Active Directory Domain Services, increased customer satisfaction by decreasing support call time to resolution.• Gathered and analyzed BI, support volume data, and SME and stakeholder input to boost engineer and customer enablement.• Partnered with key stakeholders to identify and address readiness needs of 2,000 engineers globally, enabling a smooth transition during onboarding to new technologies while strengthening existing knowledge and skills related to current technologies.

Redmond, Washington, Us

Lead global stakeholder teams in the design, development, and delivery of efficient, cost-effective learning solutions to drive organizational readiness within Windows Commercial business, across CSS SBUs and more broadly across Microsoft technical employees• Facilitate technical training sessions for >25,000 total employees in the Enterprise Mobility and Security and Support Engineering tracks at nine Microsoft conferences since 2015.• Improve processes by implementing trainer/speaker coaching and content review program, leading to assigned tracks ranking #1 out of up to 30 tracks throughout the last five conferences.• Identify and resolve critical readiness gaps across Microsoft Services (CSS, PFE, MCS) and Technical Sales (TSP and SSP) through the creation and delivery of 635 technical training sessions. • Cultivate partnerships with engineering and CXP teams to align goals, strategies, and resources, resulting in significant improvements to content quality and decreased time to implement service/product enhancements.

Redmond, Washington, Us

• Designed New Hire Readiness Framework, Engineer Skills Matrix and partnered with various stakeholders (Windows leadership, management and the readiness org) in the creation or revamp of many training courses needed by the group.• Microsoft Services readiness consultant - consulted on many readiness projects across Microsoft Services and CSS• Implemented technical mentoring program and trainer coaching• Technical mentoring of many engineers in multiple regions via 1:1, 1: Many sessions and learning communities• Trained thousands of Microsoft employees and customers at internal and external conferences: Ready Vegas and Seattle, TechReady18-24, TechEd NA, TechEd Europe, Ignite, Ignite Australia and via TechNet Virtual Labs• Trained hundreds of engineers and customers via Instructor-Led training (ILT) and Virtual ILT

Redmond, Washington, Us

• Lead engineer for technologies related to Windows Server Active Directory Domain Services focusing on Supportability improvement to include content, tools, and training project managementContent: Author troubleshooting-related content on Support.Microsoft.com, TechNet and via the ASKDS blog on TechNet• Editor of #3 blog on TechNet: Over 200K views per montho Authored or edited posts that have received more than 2.6 Million views worldwide• Authored or contributed to hundreds of knowledge base articlesTools: PM and Test for support diagnostics packages and tools. • Windows Diagnostic Leado Approve and implement diagnostic assets to enable data collection and automation of data analysis to diagnose issues quicklyo Creation or maintenance of 6 Directory Services diagnostics packages.• Toolso Test, documentation, and maintenance work for AD Replication Status Tool (5 - 9K downloads per month) o Release Manger, PM, test, and documentation for Lingering Object Liquidator (300 downloads per month)Product Improvement: Work with Supportability and the Identity Product Group on needed supportability improvements in current and future versions of Windows and Azure AD.• AD performance improvement in Windows Server 2008 R2 - Windows Server 2016• Azure AD Connect Health for ADDS feature-set and improvements• Azure OMS improvements

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Robins Afb, Ga, Us

Buffalo, New York, Us

Randolph Afb, Tx, Us

Master Of Science - Ms, Computer Education And Cognitive Systems (Adult Learning And Instructional Systems Design)

Bachelor Of Applied Arts And Sciences, Applied Technology And Performance Improvement (Performance Improvement And Leadership)