Justin Turner Email and Phone Number
Justin Turner work email
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Justin Turner personal email
Justin Turner phone numbers
I’m a dynamic, results-oriented Training Director with a passion for developing and implementing strategic learning solutions to drive organizational efficiency and performance. I maintain a proven track record of cultivating relationships with key internal and external stakeholders to set and attain goals. Further, I’ve earned respect as a motivational, forward-thinking leader and collaborator who guides team members in successfully realizing company objectives using strong interpersonal skills and keen problem-solving abilities. As an out-of-the-box thinker, I remain fully committed to making continuous improvements in planning, process, communication, and technology utilization to enable long-term growth.In addition to my professional experience, I have exemplary educational qualifications, including a Master of Science in Computer Education and Cognitive Systems (Adult Learning and Instructional Systems Design) from the University of North Texas, combined with numerous industry-related certifications.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Global Director Learning And DevelopmentMicrosoft Jul 2019 - PresentRedmond, Washington, UsLead global stakeholder teams in the design, development, and delivery of efficient, cost-effective learning solutions to drive organizational readiness within Windows Commercial business and more broadly across CSS SBUs • Created Technical Foundation curriculum that decreased necessary training time by an average of 23%, resulting in total cost savings of >$4K per student.• Built a centralized learning portal that lowered onboarding time for new employees from weeks to minutes.• Consolidated global training efforts by developing a centralized learning portfolio and content maintenance plan, which resulted in cost savings of $200K per year.• Implemented systems for global readiness project tracking, feedback, and communication, driving continuous performance improvements.
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Supportability And Readiness Lead – Customer Service & Support, Windows CommercialMicrosoft Mar 2017 - Jun 2019Redmond, Washington, Us• Served as Readiness Program Manager to guide instructional design, development, and delivery to key internal and external audiences.• Innovated strategic solutions related to Windows Server Active Directory Domain Services, increased customer satisfaction by decreasing support call time to resolution.• Gathered and analyzed BI, support volume data, and SME and stakeholder input to boost engineer and customer enablement.• Partnered with key stakeholders to identify and address readiness needs of 2,000 engineers globally, enabling a smooth transition during onboarding to new technologies while strengthening existing knowledge and skills related to current technologies.
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Ww Program Manager And Readiness Content LeadMicrosoft Jan 2015 - Feb 2019Redmond, Washington, UsLead global stakeholder teams in the design, development, and delivery of efficient, cost-effective learning solutions to drive organizational readiness within Windows Commercial business, across CSS SBUs and more broadly across Microsoft technical employees• Facilitate technical training sessions for >25,000 total employees in the Enterprise Mobility and Security and Support Engineering tracks at nine Microsoft conferences since 2015.• Improve processes by implementing trainer/speaker coaching and content review program, leading to assigned tracks ranking #1 out of up to 30 tracks throughout the last five conferences.• Identify and resolve critical readiness gaps across Microsoft Services (CSS, PFE, MCS) and Technical Sales (TSP and SSP) through the creation and delivery of 635 technical training sessions. • Cultivate partnerships with engineering and CXP teams to align goals, strategies, and resources, resulting in significant improvements to content quality and decreased time to implement service/product enhancements.
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Learning And Development Group LeadMicrosoft Mar 2015 - Mar 2017Redmond, Washington, Us• Designed New Hire Readiness Framework, Engineer Skills Matrix and partnered with various stakeholders (Windows leadership, management and the readiness org) in the creation or revamp of many training courses needed by the group.• Microsoft Services readiness consultant - consulted on many readiness projects across Microsoft Services and CSS• Implemented technical mentoring program and trainer coaching• Technical mentoring of many engineers in multiple regions via 1:1, 1: Many sessions and learning communities• Trained thousands of Microsoft employees and customers at internal and external conferences: Ready Vegas and Seattle, TechReady18-24, TechEd NA, TechEd Europe, Ignite, Ignite Australia and via TechNet Virtual Labs• Trained hundreds of engineers and customers via Instructor-Led training (ILT) and Virtual ILT
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Support Lead - Directory ServicesMicrosoft Jun 2010 - Mar 2015Redmond, Washington, Us• Lead engineer for technologies related to Windows Server Active Directory Domain Services focusing on Supportability improvement to include content, tools, and training project managementContent: Author troubleshooting-related content on Support.Microsoft.com, TechNet and via the ASKDS blog on TechNet• Editor of #3 blog on TechNet: Over 200K views per montho Authored or edited posts that have received more than 2.6 Million views worldwide• Authored or contributed to hundreds of knowledge base articlesTools: PM and Test for support diagnostics packages and tools. • Windows Diagnostic Leado Approve and implement diagnostic assets to enable data collection and automation of data analysis to diagnose issues quicklyo Creation or maintenance of 6 Directory Services diagnostics packages.• Toolso Test, documentation, and maintenance work for AD Replication Status Tool (5 - 9K downloads per month) o Release Manger, PM, test, and documentation for Lingering Object Liquidator (300 downloads per month)Product Improvement: Work with Supportability and the Identity Product Group on needed supportability improvements in current and future versions of Windows and Azure AD.• AD performance improvement in Windows Server 2008 R2 - Windows Server 2016• Azure AD Connect Health for ADDS feature-set and improvements• Azure OMS improvements
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Senior Support Escalation EngineerMicrosoft Apr 2008 - Jul 2010Redmond, Washington, Us
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Support Escalation Engineer - Enterprise Platform SupportMicrosoft Mar 2006 - Mar 2008Redmond, Washington, Us
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Technical LeadMicrosoft Feb 2003 - Mar 2006Redmond, Washington, Us
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Support EngineerMicrosoft Sep 2001 - Feb 2003Redmond, Washington, Us
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Network OperationsUs Air Force Reserve Aug 1998 - Aug 2002Robins Afb, Ga, Us -
Support Engineer - Onsite Vendor At MicrosoftVolt Oct 2000 - Sep 2001Buffalo, New York, Us -
Crew ChiefUnited States Air Force Aug 1994 - Aug 1998Randolph Afb, Tx, Us
Justin Turner Skills
Justin Turner Education Details
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University Of North TexasComputer Education And Cognitive Systems (Adult Learning And Instructional Systems Design) -
University Of North TexasApplied Technology And Performance Improvement (Performance Improvement And Leadership)
Frequently Asked Questions about Justin Turner
What company does Justin Turner work for?
Justin Turner works for Microsoft
What is Justin Turner's role at the current company?
Justin Turner's current role is Global Director of Learning & Development at Microsoft.
What is Justin Turner's email address?
Justin Turner's email address is ju****@****oft.com
What is Justin Turner's direct phone number?
Justin Turner's direct phone number is +170128*****
What schools did Justin Turner attend?
Justin Turner attended University Of North Texas, University Of North Texas.
What skills is Justin Turner known for?
Justin Turner has skills like Active Directory, Windows Server, Microsoft Technologies, Group Policy, Hyper V, Virtualization, Cloud Computing, Networking, Dns, Troubleshooting, Disaster Recovery, Powershell.
Who are Justin Turner's colleagues?
Justin Turner's colleagues are That Guy, Emiko Shimono, Ole Gabriel Baardsen, 郭美美, Kevin D Ireland, Beáta Márkus, Dennis Steltjes.
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