Justin Tuddenham Email & Phone Number

Melbourne, Vic, Au

Caroline Springs, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Key business partner for for Pie Face business 180+ United Petroleum sites and 15+ licensee Pie Face cafes and over 35+ United Petroleum state managers, area managers, retail managers and Pie Face trainers. Departmental contact for entire United business providing operational leadership, direction, guidance with key departments including IT, finance, marketing, development/construction and compliance teams to improve in store execution and consistency.Operational project lead for first ever drive thru site for United Petroleum. Developed procedures, training, store layout, sourced equipment, troubleshooting guides and menus, etc.Trial and implementation of new product lines, developed procedures & training program for new product range, reviewed and update all Pie Face programs, procedures and processes. Developed and initiated / administered operational audit program for all sites nationally with the goal to improve in store consistency across all sites and improve field teams skill / knowledge in the food business to help improve customer service and product quality / consistency.

Melbourne, Australia

Manage 84 Company owned and franchise Restaurants across Victoria & Tasmania sales volume of $135M. 8 Direct reports and over 800+ employee’s across company Restaurants Employee Engagement: Improved measure of employee engagement from 64% to 78% with a 40% increase in the number of responses to 800+ across a 3-year period to be the highest response scores in the country.Through change of mindset of management teams to a front of house focus created greater customer engagement moved customer service ratings from 63% to 79%.Sales and Profit Performance Improvement, Increased EBITDA from 9% to over 15% or an extra $1M in profit, highest $ and % profit result in the Victorian market in the history of Nando’s. Maintained overall total sales growth of 4.5% in a competitive environment for the network and 10+% growth for 3 consecutive years.

Melbourne, Australia

Managed 16 stores with 16 Managers & 6 Assistant managers (400+ Employees) Build the team to support growth: Coached and lead the team to build a diverse team and develop people capability creating an ongoing people pipeline for future growth. Remote store management: Managed Queensland from Victoria and acted as Mentor for NSW District Manager. Sales, Marketing & Merchandising: Launched promotional sales and marketing campaigning focusing on both retail and food merchandising and facilitated record sales in both these categories.Retail Operations management: Trial and implementation of promotional launches, meeting all health & safety regulations and grow sales in all areas of food safety, beverages and retail.

Melbourne, Australia

Report to: Group Chief Executive Officer & Member of the Executive Leadership Team. National Account Manager: for Spotless Catering $27M+ (20 locations: stadiums, airports, retail)

Melbourne, Australia

Troubleshooting role with a mandate to improve speed of service across the business. Embarked on a simple program that was easy to replicate, clearly understood by all key stakeholders, and could provide the largest impact in the shortest amount of time. Results: 100% success rate in improving speed of service with improvements exceeding expectations of between 10 and 30%. ✔ Onsite Observations: Assessed whole-of-business operations for an average store, and introduced changes that proved tweaks to process and structure could reap rewards without changing service offerings. Results: Store ranking catapulted from number 50 to number 1 despite a change of ownership. ✔ Training Initiatives: Recruited and worked with a training expert to change training across the organisation from online to a practical competency-based training program with consultation across the business and from franchisees. ✔ National Operations Council: Drove the establishment of this advisory group of senior managers and franchisees representing the interests of all. Council discussed improvements and concerns, and created decisions leading to operational improvements, better performances and improved sales. ✔ First Point-of-Contact: As National Representative of the Operations Leadership Team representing all brands, responded to, redirected or investigated issues. Presented to all franchisees nationally across all brands in tandem with the Chief Operating Officer.

Melbourne, Australia

✔ Managed: 39 franchisees and 65 franchise stores across three states generating $76M+. 21 company-owned stores in Victoria $31M+. ✔ Direct reports: 9 (Franchise Business Managers, Business Development Manager, Training Manager, and Administration Manager). Achieved above-budget sales performance and increased profit and royalty returns by $350K by driving renewed focus on skills development, improved operational standards, customer focus and targeted local store marketing.

Melbourne, Australia

Managed: 53 franchisees, 65 stores and 3 Field Managers across 4 states. Key Member: Operations Executive Team contributing to decision making for advertising, operations, new product development and supply chain. Process Improvements for Non-Compliance: Devised an operational compliance process that for the first time, provided franchisees with the opportunity to resolve small, non-compliance issues and prevent an escalation to a breach of agreement resulted in being awarded National Brand Leader of the Year for YUM.Transformation: Counteracted national trend of declining sales, by transitioning a business into positive sales territory. During this time facilitated the change of ownership in Victoria from one master franchisee (Restaurant Brands New Zealand) owning 38 stores to 30 individual owner’s majority owning one store each

Sydney, Australia

Distinguished for opening the first new Pizza Hut in five years and across the following two years, launched nine new stores—all of which maintained the original franchisee a decade later. Success was credited with extensive analysis of applicants’ financial and business acuity, industry expertise, and brand/cultural fit, as well as intelligent selection of site locations for new stores.

Sydney, Australia

Heralded in a new era of professionalism and process to the largest non-corporate owned multi-site KFC & Taco Bell franchisee nationally—with 57 restaurants across New South Wales.Reporting directly to the Managing Director and with seven direct reports, steered sales and operations that met all plans, revenues and profit targets.

Sydney, Australia

As the key point of contact between operations and other departments, helped establish and review programs, contribute to strategic decisions making, and steer rollouts—from process improvements to marketing initiatives.

Adelaide Area, Australia/Newcastle

Winner, KFC, Area Manager of the Year 2001. Managed 13 restaurants representing $20M+ in turnover. Coordinated 23 national marketing tests in 2001.

Post Graduate Certificate In Management & Administration

Bachelor Of Business, Business Administration, Management And Operations