Justin Turner Email and Phone Number
Justin Turner work email
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Justin Turner personal email
Justin Turner phone numbers
I’m recognised as a seasoned transformative and thought leader with over 13 years of broad-based strategic and operational management experience who focuses on service improvement activities and optimum client satisfaction. Core to my success is my unwavering dedication and growth mindset in driving business excellence and operational efficiencies by leveraging my excellent strategic planning skills and extensive knowledge of mine management and process improvements. I am a goal-oriented and strategic professional with an exceptional ability to establish and maintain collaborative relationships, as well as to develop strategies for driving continuous improvement in client and customer satisfaction. I have established credibility and stakeholder confidence by leveraging my superior interpersonal and communication skills. I intend to enhance business outcomes by optimising processes, identifying opportunities, and offering actionable suggestions.Furthermore, I am known for the following skills and attributes: Thought Leadership Organisational Development Customer & Client Service Management Project Management Change Management Training & Development Strategic Planning Process Improvement Interpersonal Skills Communication Skills Reporting & Analysis Business Acumen Resource Utilisation Business Acumen Quality & Compliance Professional Resilience Quality and ComplianceMoreover, I’m also known for my exceptional relationship-building skills, along with solid technology fluency and advanced problem-solving & analytical skills. I have demonstrated strength in bringing together people, processes and technology to deliver experience outcomes
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Ms Operations Director - Au Global ServicesNtt Ltd.Sydney, Nsw, Au
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Ms Operations Director - Au Global ServicesNtt Ltd. Sep 2020 - PresentLondon, United Kingdom , GbAs MS Operations Director of Global Services, I provide strategic direction and ensure the successful delivery of services from offshore and onshore locations to the Australian Managed Service business by leading high-performing multi-disciplinary teams and championing cross-functional collaboration. I consistently drive business and operational excellence by providing governance and active management for 180 employees in India and 120 service desk staff across Australia and New Zealand to ensure services meet service level, contractual and operational P&L objectives were met.In addition, I build and maintain trusting business relationships with stakeholders and clients by implementing strategies to achieve service delivery and business operations goals. Lastly, I proactively cover customer SLA report design and implementation, monitoring services, security, infrastructure, digital workplace and cloud technologies delivered by offshore resources. -
National Services Manager/ AustraliaNtt Ltd. Mar 2017 - Sep 2020London, United Kingdom , GbDuring my tenure as a National Service Manager, I performed management functions and led strategic efforts to ensure execution excellence by continuously improving service performance across the portfolio and providing an exceptional customer experience to the Managed Services client base while controlling costs. I was in charge of the Sydney Global Service Centre's operations, which included the service desk, change management, managed security services, service level reporting teams, major incident management, business continuity planning, and offshore managed services engineering teams.Leveraging my interpersonal and communication skills, I built and strengthened relationships with offshore and onshore teams, leaders, and stakeholders to manage effective planning and implementation of crisis management and security strategies.
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National Manager, Client Service ManagementDimension Data Nov 2011 - Sep 2020Bryanston, Johannesburg, ZaPart of my responsibility as a National Manager for Client Service Management is to provide strategic direction for Dimension Data’s National Service Delivery Management Team and HR accountability for 55 staff. I drove operational excellence, and strategic focus on implementing initiatives ensuring services were delivered to clients as per negotiated contracted deliverables and providing a high level of client satisfaction to ensure retention of the Managed Service Revenue. Furthermore, I worked closely with cross-functional teams, including Sales and Delivery organisations, internally to provide opportunities to grow existing Managed Services revenue and improve the services related to the Manage Services Client base. -
Nsw Manager, Client Service ManagementDimension Data Jun 2009 - Nov 2011Bryanston, Johannesburg, ZaOverall responsibility for the performance and outcomes of the NSW Service Management Team. Core function is to ensure service management excellence is developed and maintained amongst the Client Service Managers, including the ongoing requirement to maintain strong linkages with Dimension Data’s National Service Management strategy.
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Service Delivery ManagerDimension Data Jun 2006 - Jun 2009Bryanston, Johannesburg, ZaResponsible for the Services relationship between Dimension Data and Vodafone. The foundation elements of this role was accountability for ensuring Services are delivered in accordance with contracted arrangements and an achievement of a consistently high degree of client satisfaction.
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Contact Centre ManagerReaders Digest Nov 2004 - Apr 2006Insourced the Customer Service Contact Centre and had accountability for all aspects of management the contact centre covering but not limited to resource management and forecasting, budgeting, SLA and MIS reporting, training, churn strategies and customer satisfaction.
Justin Turner Skills
Justin Turner Education Details
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Australian Institute Of ManagementInformation Technology -
Macquarie UniversityContact Centre Management
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Leadership Management AustralisiaPerformance Edge
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AimDiploma Front Line Management
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AimCertificate Iv Training And Assessment
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Australian Institute Of ManagementGeneral
Frequently Asked Questions about Justin Turner
What company does Justin Turner work for?
Justin Turner works for Ntt Ltd.
What is Justin Turner's role at the current company?
Justin Turner's current role is MS Operations Director - AU Global Services.
What is Justin Turner's email address?
Justin Turner's email address is ju****@****ata.com
What is Justin Turner's direct phone number?
Justin Turner's direct phone number is +614191*****
What schools did Justin Turner attend?
Justin Turner attended Australian Institute Of Management, Macquarie University, Leadership Management Australisia, Aim, Aim, Australian Institute Of Management.
What are some of Justin Turner's interests?
Justin Turner has interest in Surfing, Rockclimbing, Mountain Bike Riding.
What skills is Justin Turner known for?
Justin Turner has skills like Itil, Mentoring, Customer Service, Workforce Management, Team Leadership, Customer Relations, Customer Satisfaction, Managed Services, Mis, People Management, Management, Service Delivery.
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