Justin Turner Email & Phone Number

Sydney, Nsw, Au

London, United Kingdom , Gb

As MS Operations Director of Global Services, I provide strategic direction and ensure the successful delivery of services from offshore and onshore locations to the Australian Managed Service business by leading high-performing multi-disciplinary teams and championing cross-functional collaboration. I consistently drive business and operational excellence by providing governance and active management for 180 employees in India and 120 service desk staff across Australia and New Zealand to ensure services meet service level, contractual and operational P&L objectives were met.In addition, I build and maintain trusting business relationships with stakeholders and clients by implementing strategies to achieve service delivery and business operations goals. Lastly, I proactively cover customer SLA report design and implementation, monitoring services, security, infrastructure, digital workplace and cloud technologies delivered by offshore resources.

London, United Kingdom , Gb

During my tenure as a National Service Manager, I performed management functions and led strategic efforts to ensure execution excellence by continuously improving service performance across the portfolio and providing an exceptional customer experience to the Managed Services client base while controlling costs. I was in charge of the Sydney Global Service Centre's operations, which included the service desk, change management, managed security services, service level reporting teams, major incident management, business continuity planning, and offshore managed services engineering teams.Leveraging my interpersonal and communication skills, I built and strengthened relationships with offshore and onshore teams, leaders, and stakeholders to manage effective planning and implementation of crisis management and security strategies.

Bryanston, Johannesburg, Za

Part of my responsibility as a National Manager for Client Service Management is to provide strategic direction for Dimension Data’s National Service Delivery Management Team and HR accountability for 55 staff. I drove operational excellence, and strategic focus on implementing initiatives ensuring services were delivered to clients as per negotiated contracted deliverables and providing a high level of client satisfaction to ensure retention of the Managed Service Revenue. Furthermore, I worked closely with cross-functional teams, including Sales and Delivery organisations, internally to provide opportunities to grow existing Managed Services revenue and improve the services related to the Manage Services Client base.

Bryanston, Johannesburg, Za

Overall responsibility for the performance and outcomes of the NSW Service Management Team. Core function is to ensure service management excellence is developed and maintained amongst the Client Service Managers, including the ongoing requirement to maintain strong linkages with Dimension Data’s National Service Management strategy.

Bryanston, Johannesburg, Za

Responsible for the Services relationship between Dimension Data and Vodafone. The foundation elements of this role was accountability for ensuring Services are delivered in accordance with contracted arrangements and an achievement of a consistently high degree of client satisfaction.

Insourced the Customer Service Contact Centre and had accountability for all aspects of management the contact centre covering but not limited to resource management and forecasting, budgeting, SLA and MIS reporting, training, churn strategies and customer satisfaction.

Master Of Business Administration - Mba, Information Technology

Advanced Diploma;, Contact Centre Management

Performance Edge

Diploma Front Line Management

Certificate Iv Training And Assessment

Master Of Business Administration - Mba, Business Administration And Management, General