Justin Hickey Email & Phone Number

Tullahoma, Tn, Us

Tullahoma, Tennessee, United States

Tullahoma, Tennessee, United States

>Work with internal resources, vendors and clients on Q-Pulse (Ideagen Quality Management System) Implementation and Integration Projects.>Lead and Manage Organization IT functions (policies, hardware, software, and services) within the organization.>Administer/Support Internal IT systems (Core systems, cloud servers, laptops, business software>Remote Position

Tullahoma, Tennessee, United States

>Provide Consulting, Project Management, and Systems Implementation (from kickoff to post go-live) expertise to clients in the IDN and Healthcare Industry>Work with clients to understand and document system requirements, data requirements, reporting requirements, interface requirements to ensure successful application(s) configuration and deployment through workshops, meetings, and system reviews>Coordinate and work with application vendors in the implementation of selected solutions>Interact and coordinate with all levels of client organizations (floor user to executive decision maker)>Provide application training and support application training for selected applications>Provide consulting on client data, data loading and data cleansing efforts (to support application data population)>Work with Clients and Vendors in project planning, task assignment and resource allocation>Remote Position

La Vergne, Tn

>Coordinate and Manage Build Team Activities (internal, contractor, off-shore, 3rd party) for the Specialty Services Division. >Coordinate and Lead Application Deployment Activities and Resources through the SDLC process for all 3PL supporting business applications and systems, following corporate quality and security standards for IT Systems. >Create and Manage Deployment and Roll-Back Plans for 3PL supporting business applications and systems. >Create, Review and Edit Technical and Business Process documentation, flow charts, diagrams, and other information/details for 3PL supporting business applications and systems. >Provide Business/Technical guidance on modifications, upgrades and updates for all 3PL supporting business applications and systems. >Provide Business/Technical guidance on development of new applications and systems that support the 3PL business (Online Portals, Sampling Management, DSCSA, Suspicious Order Monitoring, Returns, etc.). >ERP Systems knowledge resource for the TECSYS Elite Series system (DMS, WMS, TMS, BMS, Optio, Jasper, Cognos) and lead new development efforts to support he 3PL business.>Remote Position

Elmira, New York

>Lead and manage a team of analysts and developers for the Howell Marketing Services division focused on pharmaceutical sampling, sales representative fulfillment, and inventory storage>Spearhead and direct multiple projects to include client fulfillment implementations, development efforts, and internal process improvements>Provide leadership and guidance to the management team concerning present to future technology needs>Lead IT resource for request for RFP and RFQ efforts, division audits, and compliance reviews by clients and government entities>Provide sales team support and assist with prospect presentations and business review meetings>Manage vendor and third-party resource selection, relationships, software development, support, modification, and rollouts>Manage internal and external business intelligence efforts>System Administrator for the Elite Series ERP system (SDM, DMS, WMS, and TMS) along with the related third party products>Mentor team members on business details in fulfillment, healthcare, and other related topics>Function as the primary “go to” resource for technical solution design and business process creation>Successful client and internal implementations/initiatives such as: >Process improvements to better utilize the ERP system and improve user performance >Adeptia Business Process Management solution which standardized the data sharing and reduced interface development by 30% >Client Information Portal (CIP) that allowed clients to access real time fulfillment data and analysis >Development of internal business intelligence metrics and reporting using the Cognos BI suite >Fulfillment Implementations with Cornerstone Pharmaceuticals, Vansen Pharma, Boehringer Ingelheim, Ferring Pharmaceuticals, Astellas Pharma, Nautilus Neurosciences, Eisai, Almatica/Alvogen.>Participation and guidance in client eSampling and mSampling efforts

Plano, Tx

1. Conducted business process review, application installation, implementation, user training, and user support for the Paragon Transportation Optimization solutions throughout North America.2. Assisted the North American Sales Team with prospective client presentations, performed online or in-person product demonstrations, and supported business development efforts.3. Performed application testing on sofware updates and new feature rollouts.4. Empowered multiple clients in their implementations across various markets that enabled their operations to effectively and more efficiently manage transportation and resources, throughout North America: 4.1. Longs Drugs 4.2. Golden State Foods (multi state/facility operation) 4.3. Bakers' Best 4.4. EARP Distribution 4.5. Mile Hi Distribution 4.6. PFD Distribution (multi state/facility operation)

Plano, Tx

1. Held key roles in multiple projects implementing TECSYS Elite Series Products namely DMS, WMS, TMS, SDM, and Elite.eCom.2. Charged with collecting client business requirements, process and system analysis, and provided sound recommendations concerning software or system modification to maximize their benefits from the EliteSeries system.3. Provided product training and technical support to clients in North America, South America, and Europe.4. Worked closely with R&D, Custom Enhancements, and Customer Support on key internal and client based initiatives to include requirements development, design sessions, unit testing, and product rollout.5. Successful client engagements implementing the EliteSeries solution at multiple organizations namely: 5.1. Howell Marketing Services – 3PL/Pharmaceutical Fulfillment (EliteSeries DMS, WMS, SDM, and TMS with significant modifications) 5.2. Triple I – 3PL/Pharmaceutical Fulfillment (EliteSeries DMS, WMS, SDM, and TMS with significant modifications and integration with other management systems) 5.3. Inno-Pak – Custom Plastic and Packaging Distribution (EliteSeries DMS and WMS) 5.4. SCP Pool Portugal and Spain – Pool/Spa Products Distribution (EliteSeries DMS) 5.5. Sisters of Mercy Medical Network/ROi – Hospital Network MedSurg and Pharmacy Fulfillment (EliteSeries DMS, WMS with significant modifications and integration with other management systems) 5.6. Triple Fin – 3PL/Pharmaceutical and Consumer Sample Fulfillment (EliteSeries DMS) 5.7. Animal Health International formerly Lextron Animal Health – Animal Health Product Distribution (EliteSeries DMS and Elite.eCom with significant modifications) 5.8. Always@Market – Consumer Ecommerce and Auctions (EliteSeries DMS, WMS, and TMS) 5.9. Darice – Wholesale Distribution (ElitSeries DMS, WMS, TMS) 5.10. FDA – Wholesale Distribution (EliteSeries DMS, and TMS) 5.11. ROE Logistics – 3PL (EliteSeries DMS)

Lewisvile, Tx

1. Lead and managed a team of PC Testing Specialists, Technical Support Representatives, Customer Service Representatives, and Returns Processors.2. Assisted management with cost estimates and data analysis for presentations and new client prospects.3. Provided layout and design specifications for reverse logistics operation in a new distribution facility.4. Initiated process standardization and control for all reverse logistics and call center activities.5. Achieved multiple accomplishments that drove efficiency, cut costs, and enable a proactive environment for the management team: 5.1. Reduced internal and external customer response time by 75% due to the development of processes, introduction of technology, and proper designation of duties. 5.2. Reduced returns backlog from seven months down to zero, within two months. 5.3. Lead the development of a new Returned Materials Authorization Program (RMAP) from the ground up, which boosted productivity, provided visibility of all returns and testing, increased customer’s satisfaction through an online portal and e-mail communications. 5.4. Improved the organization’s repackaging and production packaging efforts to significantly reduce product shipping damage and decreased use of packaging materials (corrugated, fill, etc.) due to using shippable containers. 5.5. Lead the company's first repackaging effort of "No Problem Found” product; which included all product rollout functions and resource coordination in a bilingual environment.

Ft. Worth, Tx

1. Directed and supervised the customer programs processing team within the Reverse Logistics department.2. Developed and initiated custom applications and processes to effectively manage client returns and special programs.3. Recognized as key stakeholder in ERP modifications and application testing.4. Met multiple milestones while progressively assuming critical responsibilities within the Distribution Center Operations Team: 4.1. Earned multiple promotions within the Distribution Center Management Team; assumed various senior positions in shipping, returns, product ID, customer satisfaction, order fulfillment, and customer programs due to outstanding performance, and earned accomplishments. 4.2. Received three PCSS Leadership Awards along with the PCSS Extra Mile Award.