Justin Valdez Email and Phone Number

•Responsible for providing instruction.•Quickly navigate and adapt to new environments, situations, and student cultures with minimal prep time.•Perform classroom management techniques to ensure success and safety throughout the day. •Promote student learning in the absence of the regular classroom teacher.

•In addition to the tasks associated with my position as the Drive-Thru Director, I was responsible for maintaining a positive presence in the community through local events, donations, giveaways, etc.•Used social media as a tool to drive interest and engagement from guests. •Ensured guests were aware of new promotions and products using digital and guerilla marketing techniques.

•Oversaw the development of new processes and techniques to streamline and ensure the drive-thru was running as efficiently as possible.•I worked closely in the hiring, orientation, and training of new employees.•As part of the leadership team of a $10 million CFA franchise, I took part in daily discussions and plan implementation regarding training processes, leadership development, employee engagement, inventory management and other critical factors for the store’s success. •Continuously trained, coached, and evaluated team members, team leaders, and managers/assistant directors.•Managed the schedule of 50+ employees to ensure maximum productivity at all times of the day to maintain labor costs without sacrificing efficiency.

•I managed FOH shifts, took catering orders, dealt with guests who had any issues/questions that needed to be addressed, trained and coached employees who were unfamiliar with protocols, and I made sure my team had a good overall mindset while encouraging efficiency. •Ensured shifts were run in an organized fashion, with daily tasks assigned with the best output and quality in mind. •I communicated effectively between all aspects of the restaurant, from the FOH to the BOH, to the directors and the catering manager.

•Relied upon by managers to uphold store standards and to effectively assist new team members with questions and concerns. •Proficiency in all positions allowed managers to be fully confident in my ability to work independently with a high output.

•Completed the basic daily operations of the store at the direction of managers.