Justin Voss Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

ITIL Service Management Leadership: Spearhead the design, execution, and governance of ITIL Service Management processes and policies, emphasizing Continual Improvement and DevOps methodologies to enhance service agility and quality.Service Desk Operations: Lead a 24x7 Level 1.5 Service Desk team, providing comprehensive support across Azure DevOps, Modern Workplace solutions, Networking, and Device Management activities. Drive initiatives to optimize operational consistency, service quality, and proactive support interventions.ServiceNow Application Ownership: Manage LAB 3's IT Service Management platform, ServiceNow, ensuring optimal performance, regulatory compliance, and continuous improvement aligned with ITIL best practices. Focus on enhancing client-facing functionalities, expediting service delivery, and delivering high-quality outcomes.Major Incident Management: Serve as the Major Incident Manager, coordinating response and resolution efforts during critical incidents to minimize service disruptions and ensure swift restoration of normal operations through effective coordination and resolution strategies.

Melbourne, Victoria, Australia

ITIL Service Management Leadership: Spearhead the design, execution, and governance of ITIL Service Management processes and policies, emphasizing Continual Improvement and DevOps methodologies to enhance service agility and quality.Major Incident Management: Serve as the Major Incident Manager, coordinating response and resolution efforts during critical incidents to minimize service disruptions and ensure swift restoration of normal operations through effective coordination and resolution strategies.

Echuca, Victoria, Australia

Quality Management Leadership: Spearhead the development of Quality Activity Schedules to ensure alignment with NDIS Frameworks, fostering a culture of excellence and compliance across all organizational processes.Continuous Improvement Initiatives: Lead and drive larger internal Continuous Improvement Projects aimed at enhancing operational efficiency, productivity, and compliance with legislative requirements.Microsoft Power Automate Development: Utilize Microsoft Power Automate to develop customized automation activities, effectively reducing productivity issues and improving overall effectiveness in meeting legislative and regulatory requirements.

Echuca, Victoria, Australia

Audit Support: Facilitated internal and external audits, ensuring compliance with regulatory standards and policies, and driving corrective actions to address audit findings.Policy Review: Supported policy review processes, ensuring alignment with industry standards and organizational objectives, and implementing updates as necessary to meet evolving requirements.Continuous Improvement: Led and supported various Continuous Improvement Projects, identifying opportunities to enhance operational efficiency, streamline processes, and drive positive change across the organization.Power BI Reporting: Spearheaded the development and implementation of a Power BI Reporting Dashboard, providing stakeholders with actionable insights and facilitating data-driven decision-making.

Echuca, Victoria, Australia

I began my journey in disability support in September 2017, supporting the Laundry Mates project, a laundromat owned and operated by individuals with disabilities. In July 2018, I became the Business Manager, leading initiatives for growth and community engagement.Key Responsibilities:Supported stakeholders, fostering personal and professional growth.Led business development efforts to enhance growth and community inclusivity.Provided one-on-one client support, including overnight and weekend care, and assistance during group holidays.Offered behavioral support to clients with diverse needs, ensuring their engagement in various activities.Experience Highlights:Extensive experience in disability support, from direct care to managerial roles, promoting independence and inclusivity.Expertise in business management, including strategic planning and stakeholder engagement for a disability-owned laundromat.Strong interpersonal skills, prioritizing client needs with a person-centered approach.Adaptability to dynamic environments, maintaining professionalism and service excellence.Let's connect if you're seeking a dedicated Business Manager passionate about disability support and community engagement!

Echuca, Victoria, Australia

In January 2017, I accepted the role of Acting Parks & Gardens Coordinator to lead a team responsible for maintaining Council's open spaces, playgrounds, and tree assets. This entailed identifying best practices in day-to-day operations and providing support for projects within these spaces.Key Responsibilities:Team Leadership: Led a dedicated team in the maintenance and management of Council's open spaces, playgrounds, and tree assets, ensuring adherence to high standards of quality and safety.Operational Excellence: Identified and implemented best practices in day-to-day operations, optimizing efficiency, and effectiveness in the maintenance and management of open spaces and recreational areas.Project Support: Provided support for projects within Council's open spaces, playgrounds, and tree assets, collaborating with stakeholders to ensure successful project delivery and enhancement of community spaces.Experience Highlights:Demonstrated leadership skills in effectively leading a team of professionals in the maintenance and management of open spaces, playgrounds, and tree assets.Proven ability to identify and implement best practices in day-to-day operations, resulting in improved efficiency and effectiveness in service delivery.Strong project management skills, with a track record of successfully supporting projects within open spaces and recreational areas, enhancing community engagement and satisfaction.Excellent communication and stakeholder management skills, with a focus on building collaborative relationships and achieving common goals for the benefit of the community.If you're seeking a dynamic Parks & Gardens Coordinator with a passion for open space management and project support, let's connect and discuss how I can contribute to your organization's goals and objectives!

Echuca, Victoria, Australia

I joined the Shire of Campaspe in September 2016 as a Risk Project Officer, supporting the Community & Regulatory Services department by conducting risk assessments and identifying common risk factors. In addition to these responsibilities, I provided support for other projects, including the transition of the Animal Shelter and backup support for the Port of Echuca's ticket system.Key Responsibilities:Risk Assessment: Conducted comprehensive risk assessments to identify and evaluate potential risks within the Community & Regulatory Services department, contributing to the development of risk mitigation strategies and contingency plans.Risk Commonality Identification: Identified common risk factors across different projects and initiatives, enabling the organization to streamline risk management processes and optimize resource allocation.Project Support: Provided support for various projects, including the transition of the Animal Shelter and backup support for the Port of Echuca's ticket system, ensuring smooth project implementation and continuity of operations.Experience Highlights:Proven expertise in risk management and project support, with a focus on conducting thorough risk assessments and supporting the implementation of risk mitigation strategies.Strong analytical skills, with the ability to identify common risk factors and develop proactive measures to address them, enhancing organizational resilience and efficiency.Experience in providing support for diverse projects and initiatives, demonstrating adaptability and versatility in handling different tasks and responsibilities.Excellent communication and collaboration skills, with a track record of effectively engaging with stakeholders and facilitating successful project outcomes.

Ballarat, Victoria, Australia

From August 2014 to September 2016, I was promoted as an Operations Manager for components of IBM’s Service Management, reporting directly into the Service Management Executive.In this role I provided operational and functional management of Major Incident, Problem & Change Management services across 80+ Accounts, facilitating resolution of cross-functional issues in support ot the end-to-end alginment to effective governance. This role included HR responsibilities as well as functional responsibility to manage Global Delivery teams based out of India and Malaysia.

Ballarat, Victoria, Australia

I was promoted into the role of the Major Incident Review Manager after two years where I was required to provide leadership to conduct reviews of Major Incidents across IBM A/NZ and lead the long term resolution of the End-to-End Problem Management process. To do so, I would functionally lead and form teams to investigate and resolve problems through managing action plans as well as presenting findings to IBM executives or externally to our customers.

Ballarat, Victoria, Australia

As a Problem Manager my key responsibilties were to lead the investigation of high impact incidents to find true cause of the problem as well as forming permanent corrective actions to provide more effective support solutions to our customer. This included deep dives into stacks of data to turn it into information proactively identifying trends in the customer’s environment.

Ballarat, Victoria, Australia

I was promoted as the Service Coordinator where I was responsible for providing leadership to both Myer and EnergyAustralia’s Service Desks concurrently, driving an “Off-the-street” Service Desk model which relied heavily on simplified technical documentation and first call resolution practices

Ballarat, Victoria, Australia

I joined IBM in September, 2007, taking phone calls from end users requiring IT support to driving those to resolution. After two months I moved into the back office team, leading various technical support queues. I was also given many opportunities to work on projects as a Service Desk Subject Matter Expert (SME) in a range of various and differing engagements.

Ballarat, Victoria, Australia