Justin Voss Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

ITIL Service Management Leadership: Spearhead the design, execution, and governance of ITIL Service Management processes and policies, emphasizing Continual Improvement and DevOps methodologies to enhance service agility and quality.Service Desk Operations: Lead a 24x7 Level 1.5 Service Desk team, providing comprehensive support across Azure DevOps, Modern.

Melbourne, Victoria, Australia

ITIL Service Management Leadership: Spearhead the design, execution, and governance of ITIL Service Management processes and policies, emphasizing Continual Improvement and DevOps methodologies to enhance service agility and quality.Major Incident Management: Serve as the Major Incident Manager, coordinating response and resolution efforts during critical.

Echuca, Victoria, Australia

Quality Management Leadership: Spearhead the development of Quality Activity Schedules to ensure alignment with NDIS Frameworks, fostering a culture of excellence and compliance across all organizational processes.Continuous Improvement Initiatives: Lead and drive larger internal Continuous Improvement Projects aimed at enhancing operational efficiency.

Echuca, Victoria, Australia

Audit Support: Facilitated internal and external audits, ensuring compliance with regulatory standards and policies, and driving corrective actions to address audit findings.Policy Review: Supported policy review processes, ensuring alignment with industry standards and organizational objectives, and implementing updates as necessary to meet evolving.

Echuca, Victoria, Australia

I began my journey in disability support in September 2017, supporting the Laundry Mates project, a laundromat owned and operated by individuals with disabilities. In July 2018, I became the Business Manager, leading initiatives for growth and community engagement.Key Responsibilities:Supported stakeholders, fostering personal and professional growth.Led.

Echuca, Victoria, Australia

In January 2017, I accepted the role of Acting Parks & Gardens Coordinator to lead a team responsible for maintaining Council's open spaces, playgrounds, and tree assets. This entailed identifying best practices in day-to-day operations and providing support for projects within these spaces.Key Responsibilities:Team Leadership: Led a dedicated team in the.

Echuca, Victoria, Australia

I joined the Shire of Campaspe in September 2016 as a Risk Project Officer, supporting the Community & Regulatory Services department by conducting risk assessments and identifying common risk factors. In addition to these responsibilities, I provided support for other projects, including the transition of the Animal Shelter and backup support for the Port.

Ballarat, Victoria, Australia

From August 2014 to September 2016, I was promoted as an Operations Manager for components of IBM’s Service Management, reporting directly into the Service Management Executive.In this role I provided operational and functional management of Major Incident, Problem & Change Management services across 80+ Accounts, facilitating resolution of.

Ballarat, Victoria, Australia

I was promoted into the role of the Major Incident Review Manager after two years where I was required to provide leadership to conduct reviews of Major Incidents across IBM A/NZ and lead the long term resolution of the End-to-End Problem Management process. To do so, I would functionally lead and form teams to investigate and resolve problems through.

Ballarat, Victoria, Australia

As a Problem Manager my key responsibilties were to lead the investigation of high impact incidents to find true cause of the problem as well as forming permanent corrective actions to provide more effective support solutions to our customer. This included deep dives into stacks of data to turn it into information proactively identifying trends in the.

Ballarat, Victoria, Australia

I was promoted as the Service Coordinator where I was responsible for providing leadership to both Myer and EnergyAustralia’s Service Desks concurrently, driving an “Off-the-street” Service Desk model which relied heavily on simplified technical documentation and first call resolution practices

Ballarat, Victoria, Australia

I joined IBM in September, 2007, taking phone calls from end users requiring IT support to driving those to resolution. After two months I moved into the back office team, leading various technical support queues. I was also given many opportunities to work on projects as a Service Desk Subject Matter Expert (SME) in a range of various and differing.

Ballarat, Victoria, Australia