Server and Network Equipment Installation Provide tier 2 and 3 end-user support for hardware, software, and Windows operating systems.Oversee and Delegate helpdesk tickets and resolutions to myself or other technicians using Autotask.Design and implement VMWare Horizon View infrastructure and desktop and applications as a serviceAdministration and Setup of O365 tenants and SharepointMaintain and design Veeam backup and replication infrastructure Administrate Nimble and QNAP NASDesign and implement Horizon RDS and application farms.Served as project manager for several projects within the company.Attributed to better documentation, patch management, and change management policies.

• Setup and efficiently manage network, server, and workstation equipment. • Provide help desk and end-user support for hardware, software, and Windows operating systems.• Oversee Tier 1 and Tier 2 helpdesk tickets and resolutions.• Configured virtual Windows and Linux server environments by utilizing VMWare.• Was project lead on the redesign and maintenance of company's website and oversaw training for company employees on website interaction.• Consistently maintain and address server security issues and apply appropriate security patches and upgrades• Foster the availability of the WAN and LAN resources in a multi-domain environment.• Configure and maintain VDI environments utilizing VMWare Horizon.• Maintain backup and replication infrastructure using multiple backup solutions including Veeam and ArcServe.• VMware vSphere administration 5.5-6.5• Deploy and Manage applications/desktops using VMware Horizon View• Configure/Manage Active Directory, Group Policy, Local & Global DNS, DHCP

• Design & implement a total branding solution for local business clients including web design, project planning, and marketing material design• Leveraged strong subject matter expertise to perform break/fix computer repairs and provide SOHO networking solutions• Consistently reviewed, identified and implemented changes that maintain efficiency in the company's operations and finance

• Deployed devices such as workstations, printers, scanners, credit card readers• Troubleshoot hardware and software technical problems in IT system elements after detailed analysis• Resolved proprietary software and hardware issues by providing exceptional technical support• Executed strategies to effectively evaluate and prioritize assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies• Troubleshoot and resolved technical issues with operating systems, hardware, software, and network connectivity• Worked with team members on a hospital wide reimaging of all desktops and laptops utilizing Microsoft SCCM

• Implemented innovative strategies to improve sales of repair services from $500/week to over $2000/week• Improved store policies and helped educate team members on new technologies and sales strategies