• Modernized the client’s business environment by upgrading computer, network and MFP hardware without disruption to the client’s busy, customer-facing operations• Improved end-user technical ability via hands-on training & technical support in the field• Corrected project schedule issues via emergency national on-call availability and travel• Reduced administrative costs by independently & reliably coordinating install schedules, equipment shipments, and always submitting documentation & expense reports on-time• Awarded the “Excellence Bonus” for scoring over 98% on all performance metrics

• Empowered local small businesses via low-cost, modern, analytics-driven web design

• Reduced costs by proactively analyzing issues, spotting patterns and documenting trends• Streamlined processes through the development of a comprehensive Team Handbook, which served as a primary source for new hires to learn proprietary internal processes• Expanded peer knowledge via training & contributing to documentation/discussions• Strengthened the overall integrity of the software distribution platform by troubleshooting SCCM (2007/2012) clients and documenting trends (200,000+ endpoints)

Researched, communicated, planned/presented solutions and resolved the underlying technical issues with infrastructure and endpoint systems within the enterprise, directly related to the global software delivery and security compliance platform. This was instrumental in reversing negative trends and directly helped the organization to realize its security compliance goals.Successfully planning and implementing these solutions with my team was a deeply challenging and rewarding experience.

IT field technician, coordinating on-site technology equipment rollouts for the client's customer-facing business offices, via emergency on-call response.See previous rollout project for detailed role information. The difference in this rollout was a focus on implementing a failover network link via cellular technology.

IT field technician, coordinating on-site technology equipment rollouts for the client's customer-facing business offices. In this role, my primary obligation was to provide consistent 24/7 on-call status for emergency equipment rollout coverage for the 18,000+ sales offices throughout the United States. I was honored to receive an Excellence Award at the close of this project, for surpassing targeted performance metrics.The technology focus of this project was Microsoft/Intel endpoint systems.* Keep the rollout on-course by providing immediate, on-call emergency coverage for scheduled rollouts identified as at-risk for missing key deadlines.* Coordination and facilitation of equipment rollout for the revenue-generating branch of the client's business, performed during operating hours without interfering with critical business operations.* Training and limited mentoring of regional field technicians while in the field.* Communicating technical issues to the main office to allow problem trending.* Coordinate equipment return or replacement and maintain accurate accounting of inventory data.Highlights: Experiencing the culture of the Four Corners in New Mexico; driving through the night across Illinois, Iowa and Michigan with my fiancé-to-be.

Enterprise IT systems administration in a geographically-distributed, primarily Microsoft environment.• Designed & implemented a streamlined, centrally managed enterprise network• Cut administrative costs by standardizing solutions across the enterprise• Championed free & open source software in place of needlessly expensive licensing• Reduced manpower costs by automating the installation of Windows OS & applications• Enforced critical corporate security policies via highly customized Group Policy objects• Fostered a body of knowledge via documentation & training of all tiers of support staff• Extended the capabilities of our team by taking on the additional role of Project Coordinator; successfully planning critical system migrations, mergers and adoptions