Justin Burris Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

BNSF Railway Account- Provide technical support and training to personal computer and network users. Assists users in solving problems using available hardware and software tools- Support, install, and maintain personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals- Install and support both hardware and software components for user group- Perform preventive maintenance, test and repair of equipment- Evaluate system configuration and software to ensure effective use of hardware resources- Address and resolve hardware, software and customer issues at local and remote locations- Engage users to determine their potential future business requirements- Provide positive customer experience with each customer interaction

Dallas-Fort Worth Metroplex

- Provide technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools- Support, install, and maintain personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals- Install and support both hardware and software components for user group- Perform preventive maintenance, test and repair of equipment- Evaluate system configuration and software to ensure effective use of hardware resources- Address and resolve hardware, software and customer issues at local and remote locations- Engage users to determine their potential future business requirements- Provide positive customer experience with each customer interaction

Fort Worth, Texas, United States

Worked in the Asset Management/Field Services Department as a Workflow Coordinator asset tagging laptops and desktops, shipping them to their locations. receiving old assets and keying them in a database. Answering phone calls related to hardware break/fix and dispatching appropriate support to the need of each break/fix. Sending and receiving response emails at service desk level. Imaging PC’s to Customer’s Specs. UPS Claims, Inventory Logging. Using a ticketing system to fill requests. All in a timely manner.

Shawnee, Oklahoma, United States

- Utilize PC base systems to track and document shipments.- Provide on time shipping base on customer SLA standards.- Adhere to multiple company safety directives including those govern by OSHA and MSDS.- Key accurately and productively using PC's, hand-held computers or other such devices.- Monitor and maintain Inventory SKU's and locations in Backroom to support efficient warehouse processing and maximize space usage.- Notify of Inventory Shortage and stock update Including daily counting and updating.- Receiving inventory.- Greeting, Hosting and Delivery to various Clients, Including training for upcoming inventory and Product assets.

Edmond, Oklahoma, United States

- Maintained a local 6 Branch Franchise. - On call support 24/7.- Installing Windows, Upgrading, setup network connections, and software installations. - Connecting Network infrastructures using 48-128 Switches.- Established IT documentation and Polices.- Provided Network Security and infrastructure setting up Firewall and other security devices.- Overseen all IT Operations.- Coordination with branch manager to assess IT goals and direction of company IT resources.- Providing multi-level Professional support to both the company and the employer.- Providing information to employees on a need to know basis.