The Team Lead is accountable for the internal execution and technical development of a respective product line, specifically the design, planning and release strategy of the end product. By managing a product lines functional development team and through working closely with the PM role, the Team Lead will take validated and researched problems and integrate their solutions into the end product.

Working as a representative to provide email, phone, and in-person technical assistance to students, staff and faculty with their use of the campus network, learning technologies, campus computing facilities, collaboration tools, account management, computers and mobile devices.