Justin Wong Email and Phone Number
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A Product Manager & Growth Strategy specialist with experience in various industries including consumer electronics, telecommunications and FMCG, particularly in the areas of Product Lifecycle Marketing, Digital user experience and Customer Loyalty.I’ve had the opportunity to oversee products at all stages of development from conceptualization, commercial negotiations, business case, technical configuration, UI/UX design, GTM and continuous optimization.I also manage Analytics and Lifecycle Marketing projects by deep-diving into user behavior towards improving Product Design, Loyalty Programs and Revenue Uplift Campaigns.An motivated strategist with an entrepreneur mindset and an ability to bridge technical and business requirements for high-impact briefs to management teams.
Tune Talk
View- Website:
- tunetalk.com
- Employees:
- 193
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Head - Product, Loyalty & InsightsTune Talk Oct 2023 - PresentKuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaI am tasked to lead the innovation and improvement of the of Tune Talk's product suite including Prepaid, Postpaid, Traveller, Enterprise, IoT and value-added services. I also manage the various loyalty programs available via strategic partnerships, digital engagement and Customer Lifecycle Management towards customer retention. Recently I also took on the leadership of the Insights team which encompasses our Data Science and Business Intelligence efforts to drive data-driven decisions across Tune Talk.I actively engage cross-functionally to optimize commercial P&L, GTM and digital strategy, App UI/UX and Customer Experience (CX) Improvement.
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Head - Product Management & LoyaltyTune Talk Apr 2018 - Jan 2024Kuala Lumpur, MalaysiaI am tasked to lead the innovation and improvement of the of Tune Talk's product suite including Prepaid, Postpaid, Traveller, Enterprise, IoT and value-added services. I also manage the various loyalty programs available via strategic partnerships, digital engagement and Customer Lifecycle Management towards customer retention.I actively engage cross-functionally to optimize commercial P&L, GTM and digital strategy, App UI/UX and Customer Experience (CX) Improvement.
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Crm ManagerSamsung Mobile Oct 2016 - Apr 2018Kuala Lumpur, MalaysiaIn a highly energized environment I report to the CMO, leading the team in charge of CRM/CDM (Consumer Data-Driven Marketing) via direct channels.The team is tasked to strategize, produce and execute Mobile & CE campaigns to the segments with the key objective of improving loyalty, upselling and reacquisition of churned customers.Key scope included:- Customer Lifecycle and Communication management- Data-Driven Marketing- Database enrichment and segmentation- Product launch and sustenance campaigns- Customer Loyalty communications- Consumer & Market Insights -
Head Of Loyalty & BiTune Talk May 2015 - Oct 2016Damansara HeightsReporting to the CSO, I headed the Loyalty and Business Intelligence divisions. The Loyalty team aims to constantly improve customer experience and CRM via lifestyle propositions such as merchant acquisition, partner promotions and targeted customized telco offerings to ultimately reduce subscriber churn.BI supports internal departments' decision making with market research, strategic insights, ongoing trend analysis, customer analytics and campaign optimization.
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Marketing Manager - LoyaltyTune Talk Dec 2013 - Apr 2015Petaling Jaya- Analysing customer base to manage Customer Lifecycle Management- Create new strategies and programs for retention enhancement- Develop reporting and metrics to understand effectiveness of CLM programmes- Oversee day-to-day implementation and analysis of loyalty programs- Building an end-to-end reward program linked with BIG Points- Create strategic partnerships with business merchants to enhance brand proposition
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Regional Marketing ManagerMarcus Evans Oct 2012 - Nov 2013Kuala LumpurIIHC is an in-house training division of marcus evans group. My role covers regional targeted marketing of IIHC's products and services to clients across APAC, Middle East and South African nations.My responsibilities include:- Direct marketing campaigns utilizing e-mail and calls (including copywriting and HTML and Graphic design)- Sales leads generation and support- Regional market research and competitor analysis- Business Process Improvement- Customer database management- Website development and content management- Brand development- Product endorsement and accreditation -
Sales And Marketing ManagerBerry Square Enterprise Feb 2010 - Jan 2013This was my foray into entrepreneurialism targeting mobile technology adoption and consultancy.Key responsibilities and achievements include:-- Leading a DiGi Business Sales Team requiring me to formulate lead generation systems (i.e. business development, direct sales, exhibitions, etc.),training and driving sales and revenue.- Achieved Top Monthly Sales 8 times- Creating and improving hardware sales channels (retail and digital/online)- Improve average revenue per user (ARPU) by increasing product line and cost management- Creating new revenue streams
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Marketing Management TraineeBritish American Tobacco 2007 - 2009Trade Marketing Executive – Execute Trade Call Plan to carry out channel CRM programmes.- Sales & Marketing Manager – Managed 3 sales teams to achieve sales, distribution, penetration and market returns KPIs. All KPIs improved +3% (avg.) within 6mths.- Brand Marketing Executive in KENT Brand Team. Involved in planning and execution of nationwide projects focused on the re-launch of KENT and new SKUs.- Channels Executive, HQ (4m) – Assigned into the HoReCa (Hotels, Restaurants and Night Entertainment) planning and managing cyclical activities.- MR&I Executive, HQ (4m) – Performed competitor and Nielson Retail Audit data to recommend improvements to the various marketing functions.
Justin Wong Skills
Justin Wong Education Details
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Mechanical Engineering -
S.M. La Salle Petaling JayaSijil Pelajaran Malaysia (Spm)
Frequently Asked Questions about Justin Wong
What company does Justin Wong work for?
Justin Wong works for Tune Talk
What is Justin Wong's role at the current company?
Justin Wong's current role is Leading Product, Loyalty & Analytics teams | Telecoms, Consumer Electronics & FMCG | Ex-Samsung | Ex-BAT.
What is Justin Wong's email address?
Justin Wong's email address is wc****@****ail.com
What is Justin Wong's direct phone number?
Justin Wong's direct phone number is +1.201.229*****
What schools did Justin Wong attend?
Justin Wong attended University Of Nottingham, S.m. La Salle Petaling Jaya.
What are some of Justin Wong's interests?
Justin Wong has interest in Children, Civil Rights And Social Action, Politics, Education, Human Rights.
What skills is Justin Wong known for?
Justin Wong has skills like Marketing Strategy, Business Development, Marketing Management, Management, Business Strategy, Data Analysis, Project Management, Marketing, Product Development, Product Marketing, Digital Marketing, Trade Marketing.
Who are Justin Wong's colleagues?
Justin Wong's colleagues are Muhd Izhaar, Pok Chek's Wakizashi, Loke Siong, Lee Saa, Amira Jazliana, Imran Muhammad Nur, Angie Tan.
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Justin Wong
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