Justin Vaughan Email & Phone Number

Burlington, On, Ca

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Oakville, On

Provide project oversight and analysis on select media endeavours. Liaise with in-house and external staff to ensure consistence of workflow and project scope. Assist in-house and external executive level personnel to verbalize and expand upon their creative and production ideas in order to provide real-world estimates based on technologically realistic expectations. Utilizing media background and education to step in to various roles as required as projects progress.

Burlington, Ontario

Provided enterprise-level technical expertise to Network/Systems Administrators, as well as end users for VMware Workstation and VMware Fusion. Troubleshoot various configuration related issues, hardware faults; perform file system analysis to determine virtual and physical disk health. Maintain a high standard of quality service on every case. Contribute to the VMware online knowledge base with original content, and supplementary content as required. Carefully document case details for metric analysis and quality assurance purposes. Set, track, and work towards both team and personal goals.

Burlington, Ontario, Canada

Responsible for providing customer sales and technical support at various community events and Home Shows throughout Ontario.Attended the Petawawa Spring Home Show in Petawawa, Ontario. While on site, assisted in an emergency situation when the facilities DHCP server failed by providing vendors with static IP addresses gleaned from observing the server setup and extrapolating a valid IP range from the limited data available on site. As a result vendors that gained this assistance were able to continue to process their sales and orders for the duration of the Home Show. Attended the Burlington Sound of Music Festival in a community relations capacity.

Provided technical expertise specializing in Internet, network security, and digital phone. Provided agent support as a tier 2 Contact Analyst on those services, as well as cable television, account balances and general information inquiries. Analyst support also provided in the form of end-user escalations, responses to email inquiries, and other offline tasks as well as liaising with and following up on other departments as required. Support provided on an internal and external basis.

Provided tier 2 technical expertise to internal and external end-users on behalf of Time-Warner Roadrunner Internet Service. Independently handled inbound calls from clients, utilizing professional communication and problem-solving skills. Maintained a consistent and exceptional level of quality service at all times.

Ontario, Canada

Used the school's co-op program to expand my knowledge of networking practices and security procedures.Installed, tested, and configured standard CAT 5 and Fiber Optic networking infrastructure throughout the College.Assisted staff and students with computer related issues by applying skills and knowledge gleaned through self education and hands on experienceMonitored and maintained network security in a professional and tactful manner.