Justin Knowles Email and Phone Number

The U.S. Faster Payments Council (FPC) is a new industry-led membership organization whose mission is to facilitate a world-class payment system where every person or organization can safely and securely pay anyone, anywhere, at any time and with near-immediate funds availability. By design, the FPC encourages a diverse range of perspectives and is open to all stakeholders in the U.S. payment system. Guided by principles of fairness, inclusiveness, flexibility and transparency, the FPC will usecollaborative, problem-solving approaches to resolve the issues that are inhibiting broad faster payments adoption in this country.

A strategic visionary who presents innovative concepts and industry insights to allow for informed decisions that the banks executive team can execute on. Internal collaboration will be conducted with all lines of business to ensure product level details and opportunities for operational improvement are heard. Constantly thinking ahead with a responsibility to identify value adding enhancements for the organization and ensure current partnerships are being utilized to the fullest.Will provide strategic leadership and guidance to produce solutions that align with the bank’s overall strategic plan. Working in partnership with the executives and where appropriate, their respective steering committees to promote bold, innovative, fresh ideas that encourage an innovative culture for our employees and customers.

Advocated for, developed, and implemented on all Digital Banking and Payments strategies enterprise wide. Maintained an innovative way of thinking to construct a seamless experience for all users. Collaborated with all lines of business including, executive management, in order to promote inclusion and communication throughout all levels of the organization.Constantly analyzed and prioritized key market trends, internal data, and customer feedback to allow for current processes to be improved and new features to be delivered successfully. Coached and mentored a diverse staff. Worked daily to make data driven decisions to bring clarity to the technology options that we will provide to each of the communities we serve.

Oversaw the support of all Electronic Banking product offerings including managing the banks MasterCard debit portfolio, merchant services portfolio, online banking, mobile app, debit card instant and central issuance, digital wallets, gift cards, Docu-Sign, and voice banking. This role required the ability to plan, organize, prioritize, and use discretion with each project or task to deliver results quickly and efficiently. Attention to detail was a must and forced me to pay close attention to details while maintaining tight deadlines. Responsible for handling multiple, detailed projects while attempting to anticipate operational deficiencies in advance. In this role, I was able to provide leadership to my team and coach them as they become young like minded leaders. This offered me time with them to ensure progress towards their goals and development are being met.

Responsibilities included communicating best practices to team members on how to provide technical support, testing new products, and monitoring usage and productivity for our online and mobile banking products, including commercial cash management services. In this role. In this role I assisted with delivering on all new feature implementations that were requested for the products we serviced including: Online Banking, Cash Management, Merchant Services, Commercial Remote Deposit Capture, Positive Pay, Gift Cards, Payroll Cards, ATM machines, Instant Issue Debit Cards, Mobile App, and Voice banking. While serving in this role I acted as Co-Internet Administrator. I was responsible for assisting with maintaining and monitoring our customer facing website.

In this role I assisted the branch manager on many operational tasks and projects, while managing four to seven team members. Other responsibilities included scheduling, communicating policies and procedures, and performing multiple front-line transactions to assist our customer base. Coaching my young staff was key to their development, as well improving my management career.

As a member of the Electronic Payments Department, I assisted in supporting our commercial customers with their remote deposit capture and credit card processing needs. This department was the main contact point for all debit card, gift card, and payroll card support enterprise wide. I was responsible for maintaining and delivering monthly reports to our board of directors to show our profitability across each of the products we supported.

As a fraud analyst my main responsibility and focus was debit card fraud. I handled all debit card disputes submitted by our customers, in compliance with Regulation E. Other duties included monitoring and analyzing all types of fraud that could have an impact on the bank.