Justin Wright Email & Phone Number

Whitmore Lake, Mi

• Manager of the North American Customer Service Department for the world leader in computer gaming chairs.• Promoted to manager within the first year of employment based on consistent developments to customer service policy and positive customer communication. • Successfully implemented Zendesk ticketing system for management of customer inquiries to improve workflow and efficiency between departments. • Manage customer service response and policy through all major social media platforms, including Twitter, Instagram, Reddit, and Facebook.• Developed strong coordination between team members in each department for improved communication of vital order information. • Create digital and print graphics for social media, events, website, and advertising campaigns.

Ann Arbor, Mi

• Performed field shoots of local events and news, gathering b-roll and interview footage for specific video pieces.• Edited show segments and promotional packages using a variety of editing tools, such as Final Cut Pro, Adobe Premiere and Avid.• Set up and struck professional studio television sets, including professional lighting grids.• Directed Ann Arbor City Council’s live public meetings.• Directed “Experience CTN”, a show aimed at promoting the services that CTN offers and creating interest within the community.• Shot live-to-tape high school sports including football, basketball, and hockey.• Instructed members of the public on basic to intermediate functions of Final Cut Pro.

Sturgis, Michigan

• Wrote detailed, AP style news stories for both print and online publications.• Delivered high-quality written pieces aimed at reaching and connecting to a broad public audience.• Consistently met rigorous deadlines despite unforeseeable adversity.• Developed important social connections within the community to assure accurate information in a timely manner.• Displayed excellent journalistic ethics and judgement in the covering of many stories.