Business Analyst for the Business office of the Palomar Observatory

• Led the Enterprise Strategy team at a regional health plan to revamp their team infrastructure by helping them deliver an integrated SharePoint site, a comprehensive onboarding guide for new hires, and best practices to guide regular interactions• Collaborated with the director of the research institute at a top Children’s Hospital to reimagine their 3-year strategic roadmap by interviewing leading researchers to understand pain points, conducting a facilities analysis on 800,000 sqft of research space, and creating team charters for the new organization structure• Managed a workstream at a major health plan client to propose a pilot solution to drive digital contact information and paperless preference collection for a potential $10 million savings opportunity• Created a data ingestion model by leveraging Visio to develop a data architecture, AWS S3 to store data, a proprietary ETL tool for data ingestion and transformation, Databricks for data exploration, and Snowflake to warehouse final output tables• Helped construct and ETL pipeline and a private AWS environment to store and ingest claims data from a major private equity client• Worked closely with 4 distinct product portfolios within a major dental insurance client by leading technology standups to identify project risks, roadblocks, and dependencies, resulting in proactive mitigation plans and successful project execution• Managed a team of 10 consultants across 3 health system workstreams by leading weekly working sessions and creating a multi-year project roadmap with key milestones to successfully deliver and implement go-to-market products• Co-authored 3 business development proposals for healthcare clients, resulting in subsequent signed statements of work• Collaborated with client stakeholders to craft business cases to request ~$20M in funding for 5 enterprise-wide initiatives

• Conduct in-depth clinical analysis and research to identify and remedy coding inaccuracies in hospital claims, identifying ~$20M in underpaid revenue for over 80 of the largest national healthcare systems • Develop new areas of research using complex SQL queries to increase risk coverage within our audit product, leading to a direct increase in $500K in client revenue recovery• Coordinate with 30+ project teams to prepare monthly financial reports for internal management and client reporting• Create and lead an effective onboarding program consisting of one-on-one developmental meetings and formal, prepared training sessions to quickly teach new team members the auditing process • Utilize Excel, SQL, and Power BI to create recurring and ad hoc reports for senior management, detailing team profitability and collectability forecasting • Efficiently manage and complete daily workflows to ensure team efficiency while generating high quality client results • Participate in USC recruiting efforts, including presenting at career fairs and virtual informational seminars

• Effectively managed a team of 8 individuals while organizing accurate and cost-efficient worldwide shipping operations • Oversaw an active inventory of 1,800+ Cadillac parts across 3 different websites to ensure ample stock for future purchases • Planned and presented quarterly financial reports to company executives to discuss profitability and areas for improvement• Developed and implemented an effective marking strategy to reach over 1,500 automotive parts dealerships across the country leading to a 100% increase in new sales over the course of one month • Analyzed the company website and recommended constructive changes to improve overall user experience

• Led a team of five technicians across 2 stores to efficiently complete daily tasks in a fast paced, high pressure environment • Engaged in ~150 daily professional interactions while providing exceptional customer service to guarantee patient satisfaction • Collaborated with store and district managers to optimize workflow and consistently exceed monthly performance reports • Stayed updated on new pharmaceutical discoveries to inform and educate patients on the newest forms of medication • Meticulously filled over 2,500 prescriptions per week to ensure patients received the proper dosage of their prescription

• Coordinated over 350 ride requests per day to 25 drivers out in the field for an efficient transportation process• Drove and interacted with USC students in the Los Angeles area to promote a positive customer experience• Promoted cruiser as a safety service to ensure the well-beings of over 47,500 students

• Aided the CEO in a complete reorganization of both hard copy and electronic data files dating back to 2005• Successfully obtained buyers by demonstrating a high level of knowledge on the product being sold

Worked as a part time instructor for students aged 6-40 to teach the fundamentals of taekwondo in a fun and engaging manner

• Shadowed a gastroenterologist while working the front desk and keeping an organized file of patient records• Interacted with patients of all ages and pharmaceutical sales representatives that visited the office