OptumRx Operations• Served as a technical consultant for on-boarding over 40 new OptumRx business clients with strict implementation go-live dates.• Managed business relationships with frequent communication between internal managers, external partners, and incumbent vendors.• Performed hundreds of data transition activities to collect, QA, and load historical patient records into our stage and production systems.

• Connected Care (May 2019 – Present): Provided technical expertise and business acumen to support the agile development of new patient care coordination software. Executed web and mobile test scripts and documented issues in VersionOne, providing detailed proof of evidence. Owned mobile application deployments for our patient care coordination software and tested bug fixes on multiple Android and iOS devices. Managed an external service contract and scheduled security assessments for internal web and mobile applications, saving the company over $250K. Lead the Engagement & Inclusion team for our organization and managed an annual budget of $50K to organize team building and volunteer events twice a quarter.• R&D Core Process (July 2016 – April 2019): Production support and change management lead for IBM Watson Explorer. Conducted high-level status reporting of support activities to stakeholders using exported data from ServiceNow. Generated monthly user activity reports for the business using Adobe Analytics. Facilitated user feedback sessions to address pain points and improve usability to over 350 end-users. Served as a change agent for a company-wide incident management system migration.

• R&D Core Process: Production support specialist and software developer for IBM Watson Explorer. Resolved over 200 support tickets generated by users. Documented and maintained functional requirement specifications, system test scripts, support plans, and enhancement requests in Documentum.

• R&D Core Process: Worked alongside IBM during the development and testing phases prior to deployment of the Watson Explorer platform. Developed extensive reporting tools in Java, VBA, and Excel by utilizing external data tables, LDAP, and macros.• Retail Infrastructure Services: Engaged with business application owners to facilitate UAT in virtual environments to prepare for company-wide software updates.• Wholesale Infrastructure Services: Managed network device configurations in Cisco Prime and designed wireless access point maps for Medtronic facilities. Initialized network controllers and routers to be shipped internationally.• Mobile & Web: Analyzed new web CMS solutions and studied Grails MVC frameworks for developing web pages.• IT Innovation: Independently studied and presented emerging technology research to support innovative healthcare solutions. Assisted with “Hospital of the Future” demos for internal and external stakeholders.• Market & Service: Deduplicated and migrated thousands of physician data records from Excel spreadsheets into a new cloud-based CRM tool. Designed a comprehensive user guide for performing tasks as an administrator.

Part-time job doing preventative vehicle maintenance on Bethel University-owned cars, trucks, and vans. Responsible for doing an in-depth inspection of all features of the vehicle and logged fuel economy. Also, I was a substitute driver for the shuttle which required taking 4-hour driving shifts traveling around Bethel's campus and the Rosedale Mall area.

Selling computers and technology to customers, cashier, restocking, organizing, cleaning.