Valueplan is a software company helping B2B technology companies drive value realization and success planning at scale

Method Garage is a human-centered customer success & experience design consulting company based in Boulder, CO. Founded by former corporate tech executives Justin Zacks and Saul Gurdus, we bring battle tested approaches to customer insights, experience design, customer success, innovation and culture change to companies who are transforming. Through a combination of facilitation, teaching and doing we leave organizations inspired, attuned to their customers, and capable of solving their most mysterious problems like customer churn. http://methodgarage.com

Work with early stage startups to help them understand their target markets and achieve product-market fit.

Led a team of CX professionals in applying user-centered design methods like design thinking and journey mapping to address top priority customer needs and problems. Our work cuts across departments, including marketing, sales, services and R&D. Developed new programs and practices, such as a customer journey-mapping center of excellence, which helped Citrix employees understand their customers and design a world-class customer experience. Led several large-scale customer journey design initiatives for the Citrix Workspace Cloud and Virtualization product lines. Won Area Leadership Award for our work with sales and consulting teams to build a new strategic Citrix services offering.

Led the design, development, and management of large-scale SaaS products, customer success management (CSM) platforms and marketing programs for Citrix Global Services.

HR leader responsible for human capital strategy and execution for the Citrix Worldwide Services function including 800+ employees across Technical Support, Consulting, Education, and Technical Readiness.

Responsible for total management of Avaya’s internal Global Employee Services, HRIT coordination, Workforce Reporting, and Global Background Screening programs. Accountable for a $7M budget, including a team of 20+ direct reports, a major global vendor, 4 operational hubs on 3 continents. Also led the integration of several HR mergers & acquisitions including a 6-month international assignment in Europe to integrate Tenovis.

Product manager and data steward for business-critical HR systems. Primary liaison between HR, IT and executive teams. Most notable accomplishment was the design and in-house development of a cloud-based manger-self-service application integrated with SAP HR which resulted in industry awards for most innovative use of HR technology.

Administered individual and group psychotherapy to adolescents and adults.

Responsible for recruiting, interviewing, supervising, and evaluating crisis intervention trainees.