Justin Zellem Email & Phone Number

Burlington, Vermont Area

Computer things and stuff

Burlington, Vermont Area

Worked in lockstep with business stakeholders to ensure IT infrastructure met and exceeded the needs of current and future company initiativesManaged and executed all corporate technical support, monitoring, uptime, documentation, and reportingActed as a key contributor to strategic and tactical infrastructure plansManaged IT security operations and projects, including direct management of one full-time security analyst positionParticipated in regular security audits, vulnerability tests, and vulnerability remediations.Managed external service provider relationships and the staff augmentation work they providedManaged disaster recovery and business continuity planning Contributed to the development and management of project and departmental budgetsCollaborated closely with VITL’s senior leadership team to respond to inquiries and audits from the State of Vermont (VITL’s primary source of funding)

Burlington, Vermont

Ensured uptime and stability of local and remote infrastructure technologies including, but not limited to, Windows Server 2008 & 2012, Microsoft HyperV, Synology NAS, ShoreTel VOIP, Microsoft Active Directory, Office365Developed a colocation migration plan to bring high availability and disaster recovery to the company’s infrastructure and reduce operating costsLed a client device refresh initiative to update aging client computing fleetDesigned the framework for a shared administrative account remediation projectParticipated in quarterly security audits, training, and remediationManaged 3rd party NOC & IaaS vendor partnerships to ensure a high level of serviceInitiated Microsoft Systems Center implementation project, paving the way to increase server and device management capabilities and to monitor internal infrastructure devicesReduced paperwork and increased collaborative efficiencies by researching and implementing DocuSign as an eSignature solution

South Burlington, Vt

Oversaw a team of 10 Systems Administrators, providing technical architecture guidance, aligning work with corporate and IT vision, setting personal goals, and serving as a bridge between the technical staff, IT leadership, and business stakeholdersExpanded Keurig’s infrastructure footprint in to the cloud by leading a vendor and technology assessment of various cloud providers Ensured PCI and SOX compliance by regularly participating in standards reviews, advising on the design of controls, and implementing hardening standardsExecuted executive strategy by guiding and empowering systems infrastructure team during knowledge transfer and asset transition of hosting and support to 3rd party partner as part of outsourcing initiativeGenerated $40k in licensing savings by consolidating Windows, VMware, and SQL Server instancesManaged $3M capital / $500k operational technology budgetMitigated risk, verified compliance, and ensured team and technology alignment while serving on IT production change control boardInterfaced and negotiated with vendors to ensure timely service deliveries and competitive service and solution pricingEnsured IT infrastructure readiness as part of nationwide core ERP rollout (SAP)Restructured and optimized the way Keurig systems administrators in the U.S. and Canada work together on requests, incidents, and projects by developing “Working Better” initiative and roadmap

Williston, Vt

Centralized operations and drove efficiencies of scale by coordinating with IT infrastructure & business application teams the migration, validation, and consolidation of server resources from multiple remote sites to newly built primary data centerMitigated risk and ensured technology resiliency by developing and maintaining disaster recovery plans and test strategies for critical environments with application and business owners across the enterpriseValidated DR plan accuracy by leading multiple application teams and stakeholders during regular cross-site disaster recovery outages and testsManaged vmWare SRM (Site Recovery Manager), which allows for rapid recovery of offsite-replicated virtual machines in the event of a disasterLeveraged Sungard’s LDRPS (Living Disaster Recovery Planning System) software to track/manage assets, processes, procedures, recovery plans, & employee data

Somerset, Pa

Maintained, configured, optimized, upgraded, provided troubleshooting, and generated custom reports & queries in SQL Server 2000, 2005, & 2008 environmentsEnsured high performance and availability of 100+ server VMware environment – Tasks included host configuration, virtual machine maintenance, and patchingGenerated valuable business insights in to data landscape by administering and leveraging Crystal Reports environment – created custom Crystal Reports, installed, configured, and maintained Crystal Reports ServerEnsured compliance by owning Microsoft Licensing upkeep & discovery Participated in project management team for several software implementationsManaged active directory users, groups, and policiesProvided technical expertise during helpdesk/On call support for critical hospital systems

Somerset, Pa

Created custom, active directory integrated, workflows in ColdFusion/HTML, which automated administrator notification for tasks such as check card maintenance, loan appraisals, and employee terminationResearched, pitched, and implemented an enterprise wide backup solution using CA ARCserve Backup on an ADIC Scalar i2000 tape libraryAdministered and optimized Oracle, MSSQL, MySQL, and Access databases to assure uptime and responsiveness under heavy loadsPerformed data analysis of banking data by generating custom reports using ColdFusion and SQL, which could then be analyzed to discover problems with customer accountsMaintained online banking website using ColdFusion, HTML, and JavaScript, providing a stable and user friendly experience for customersAssisted in the redesign and implementation of corporate website and intranet making the sites more customer friendly and easy to useEstablished and maintained relationships with 3rd party vendors for purchasing, supporting, and evaluating software and hardware, improving interpersonal skills

Master’S Degree, Managing Innovation In Information Technology, 4.0

B.S., Information Services

Associates, Web Design