Justin Zimmer Email & Phone Number

Gilbert, Az, Us

Clearwater, Fl, Us

ILA is at the forefront of edge translation services, providing simple, user friendly automated translation in situations where human translators just aren't available. I'm developing services to deliver more diverse transcription and translation capabilities where they are needed.

San Francisco, Ca, Us

StarScribes is a collaboration of science fiction writers dedicated to providing serial science fiction online. Developing an open universe to allow diverse voices express their take on the characters and situations created within the StarScribes Collaboration Universe

Clearwater, Fl, Us

Oakland, California, Us

Plan target architecture for KP Video Visit platformDocument and diagram Video Visit platform and develop presentations for ARB meetings

Scottsdale, Arizona, Us

Telehealth brings together a host of emerging technologies and demands of these solutions the highest levels of reliability, safety, and security all defined by some of the most stringent regulations. Systems of software work, delivery, and operations for telehealth must then facilitate the best implementation of these principles through the practices of continuous integration, continuous compliance, continuous delivery and most of all continuous improvement. GlobalMed is at the forefront of building our products and services using these practices within the compliance friendly environment of Microsoft Azure cloud services.

Scottsdale, Arizona, Us

eNcounter Communication Services is closing the distance between patient and provider by building a global telemedicine network. With a comprehensive API and a suite of integration libraries, eCS enables telemedicine capabilities in EHR systems and provider web-sites.

Scottsdale, Arizona, Us

GlobalMed is the premiere provider of telemedicine software and equipment for over 55countries across the globe, and is the exclusive provider of telemedicine products to the VA andthe White House. As the Sr. DevOps and Telecommunications Engineer it was my job to developSIP integrations for their eNcounter suite of TeleMedicine products as well as architect a cloudnative, SIP based video conferencing platform to provide innovative telemedicine services to thebroader market.● Assumed control of an HL7 FHIR based RESTful API project, documented and diagrammedthe necessary webhook integration workflows and guided a successful deployment into UATand then production environments, saving a high-dollar contract with a client in Argentina.● Rapidly prototyped a PSTN Interop for WebRTC to PSTN call feature in the eNcounterproduct.● Rapidly prototyped a SIP video conference integration to solve a long time inability tointegrate with standard SIP based video conferencing hardware such as the Cisco SX20system.● Created top-level SIP network designs and user stories to migrate the eNcounter productfrom a proprietary and inflexible WebRTC signaling protocol into a cloud native SaaS videoconferencing solution.

Scottsdale, Arizona, Us

LeaseHawk delivers call tracking services and data analysis to the multi-tenant housing industry. As a DevOps Engineer, I managed the AWS infrastructure and operations engineering for the Dev team by providing them tools for painless self-deployment. ● Improved workflow by 20% by introducing continuous integration with Jenkins, Slack commands, an AWS API Gateway and simple Python Lambda scripts to control builds and deployments. ● Saved an average of $50k/year on cloud services costs through AWS EC2 and RDS reservations based on projected usage. ● Created an opportunity to save an upwards of $500k/year by establishing a POC for automating a manual call scoring process using transcription and machine learning models. ● Designed serverless architecture for implementing the above conversational analytics. ● Reduced development costs by hundreds of dollars a year by reorganizing Visual Studio licenses under the Azure AD platform ● Reduced TFS Costs by $3k by migrating a hosted TFS 2013 instance to VSTS ● Generated unprecedented customer interest by building a POC interface and dashboards for BI.

Clearwater, Fl, Us

VTCSecure develops technology and software for hearing and other impairments. As a DevOps Engineer, it was my role to develop these services and build integration and deployment strategies for the broader communications infrastructure. ● Increased market relevance by building a selective forwarding unit and specialized video conference interface for sign-language conversations. ● Added functionality by building an SMS to SIP gateway into the Kamailio SIP Server. ● Added functionality by integrating mobile push notifications into the Kamailio SIP Server.● Improved compatibility by enabling full protocol translation for UDP, TCP and TLS along with SDP translations for SDES and various other secure streaming protocols. ● Achieved deployment flexibility by building all projects in Docker. ● Gained visibility into the platform by building a fully configurable monitoring service in Elixir with integrated Erlang SIP Stack for scriptable SIP dialog testing and alerting through PagerDuty API integration.

Scottsdale, Arizona, Us

As a DevOps Engineer for LeaseHawk, I managed the AWS services and underlying Linux instances for the legacy call tracking software suite and provided insight and engineering into the design and implementation of the next generation call tracking platform. ● Reduced customer refunds by $20k/year by building a SPAM over Internet Telephony platform using Java, Asterisk, and custom C modules that prevented traffic pumping schemes from attacking our inventory of 20k toll-free numbers. ● Increased marketability of the LeaseHawk CRM by 20% by building a WebRTC gateway in Kamailio to allow for deployment as a desktop Chrome App with direct inbound/outbound calling capabilities. ● Improved Legacy to New Platform migration time by hours by building Python utility scripts to route phone numbers between systems en masse. ● Enabled developer self-management of environments through a NodeJs GUI with AWS API integration for EC2 instance control and integration with Cron for managing environment schedules.

TeleReach provides call center and campaign services to the newspaper industry. After TeleReach purchased UniCore in 2013, I served as the Call Center Engineer and handed all aspects of internal support, report building, development and help desk for three call centers across the US. ● Saved call center managers hours of labor in generating customer specific reports. ● Won contracts by providing the technical expertise necessary to build custom integrations.

UniCore provided hosted and on-premise call center software to the low-end call center market. As the Technical Partner, it was my responsibility to manage the data center, network, and telephony infrastructure for our hosted customers as well as provide installation and systems engineering services for our on-premise customers. ● Increased billing efficiency by 75% by consolidating carrier CDRs into single OpenSIPs based billing system.

Atlanta, Georgia, Us

Noble Systems provides enterprise call center solutions to a variety of industries. After Noble Systems purchased TouchStar Software, I served as an on-site implementations and support engineer for customers using the new, Asterisk based, SIPhony call center platform. ● Provided off-site developers hands-on troubleshooting of issues for the new platform.

TouchStar Software provided enterprise call center solutions to a variety of industries. After TouchStar Software purchased DataTel, I served as a Network Administrator and Support engineer for the DataTel Hosted platform as well as a solutions engineer for other TouchStar installations that required VoIP and general Telephony expertise. ● Saved a contract in danger of being cancelled by providing a channel bank integration and implementation assistance to an ongoing installation. ● Resolved a SIP UAC NAT traversal issue with a large SIP call center customer by building an OpenSIPS Registrar solution with RTPProxy for efficient media passthrough, bypassing the problematic SonicWall.

DataTel Info Solutions delivered inbound/outbound dialer technology to the low-end call center industry. DataTel was my first job in IT. I grew along with the company, and wore many hats that gave me a very broad view of IT from programming to systems design to documentation and marketing. Through this journey and thanks to every customer I helped along the way, I grew my special ability to work through every problem I encounter because there was usually a flight home on the line if I failed. This gave me confidence in my ability to come out on the other side of any roadblock and turned me into the expert technologist that I am today.