Ivan Ian Orara Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Led a taskforce team, optimized processes, created standard templates, and automated data handling, ultimately reducing manual tasks by 40%.- Created and managed interactive Power BI reports and dashboards that effectively communicate data insights and trends, enhancing decision-making capabilities.- Developed and implemented robust policies, leading to.

United Arab Emirates

• Support and maintain the company’s products and ensure that the products are up to date in the DOTW online reservation system.
• Update closing and opening of sales in the system within the required timeline.
• Mapping of hotels & rooms with accuracy for the customer to easily find the required products in the system.
• Upload hotel profile and information as requested by the business partners.
• Load contracts, promotions and/or special offers in an accurate and timely manner in line with the company’s SOP.

Philippines

• Provide a single point of contact for customers regarding IT related incidents and service requests in a dynamic, fast-paced environment over the phone, through e-mail, chat, in person, or via remote.
• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Troubleshoot network issues such as Wi-Fi, LAN, ADSL and VPN as well as issues inside VMWare and Citrix.
• Provide basic in-house training in MS Office applications used within the association (Word, Excel, Outlook, PowerPoint, Communicator, Live meeting and SharePoint).
• Basic Active Directory — creating user accounts, reset & unlock passwords, create groups etc.
• Accurately record, update and document requests using the IT service desk system.

Philippines

• Oversee the daily and long-term strategic management of software licensing and technology-related hardware within the organization.
• Responsible for the system life cycle management of assets including the oversight/coordination of quoting, receiving, inventory management, asset database management, redistribution, physical security of assets and.
• Ensure adequate levels are available, documented, labeled, organized efficiently, and stored appropriately to maintain a safe operating.
• Inspect assets upon receipt, and promptly and accurately receive them in the necessary asset management systems and asset data repository.
• Ensure asset requests are adequately fulfilled by utilizing existing inventory, exploiting idle assets, or partnering with IT asset purchasing.
• Perform periodic physical inventory audits to ensure accuracy of stocking location in accordance with department and company policies and procedures.