Justyna Łapińska Email & Phone Number

Warsaw, Pl

To understand the business needs, problems or challenges. ✅To guarantee:📌 development and change requests are being done based on the business requirements, by preparing: 👉 business process (diagram, input/output data, user roles and activities, dictioraries) 👉 change descriptions 👉 use cases 👉 user stories (acceptance criteria) 👉 UI mockups 👉 diagrams (activity, sequences)📌… Show more To understand the business needs, problems or challenges. ✅To guarantee:📌 development and change requests are being done based on the business requirements, by preparing: 👉 business process (diagram, input/output data, user roles and activities, dictioraries) 👉 change descriptions 👉 use cases 👉 user stories (acceptance criteria) 👉 UI mockups 👉 diagrams (activity, sequences)📌 prepare functional and technical documentation for developers using various techniques📌 collaborate with architects, developers, testers and Project Managers📌 the smooth and effective communication between the developers, the business and the IT suppliers (external and internal developers, architects).📌 participate in SCRUM ceremoniesResponsible for handling any questions raised during the development, making sure that all IT processes are in place and followed for the systems in scope and the IT audit requirements are also met.Cooperation with several stakeholders, other IT teams, business representatives, PMO members, process improvement and change team plus external suppliers. Show less

Warsaw, Masovian District, Poland

- 2019: Talent Program for Young Professionals- since XII 2018: ServiceNow Administrator- since IV 2018: Knowledge Manager [ServiceNow]- since III 2019: IT analyst for a new application project at ServiceNowEnsure support to users within the scope of proper usage of the workstations/ mobile devices/ installed applications provided by the Company, by:- solve IT issues an deal with IT requests of users [workstations, mobile devices, printers, applications] in the line with… Show more - 2019: Talent Program for Young Professionals- since XII 2018: ServiceNow Administrator- since IV 2018: Knowledge Manager [ServiceNow]- since III 2019: IT analyst for a new application project at ServiceNowEnsure support to users within the scope of proper usage of the workstations/ mobile devices/ installed applications provided by the Company, by:- solve IT issues an deal with IT requests of users [workstations, mobile devices, printers, applications] in the line with the SLA arrangements- cooperate with external service providers in order to fix the errors reported by users- responsible for observance of the informations security policy within the area of workstation administration, account management and user authorisations- conduct interim change of workstations used in the Company in order to ensure appropriately efficient environment for users- manage the fleet of network and local printers and mobile devices in Provident- identify, classify, analyse the root causes and solve the incidents regarding applications and business systems in the Company- grant, modify and cancel authorisation and access to IT- diagnose issues revealed through user reports and manage the process of solving of those- responsible for updating the database of equipment and license of the applications- perform other tasks related to IT systems assigned by the Line Manager Show less

Warsaw, Masovian District, Poland

- as 1st line IT support + cooperation with the 2nd line IT Support (hardware, software, peripheral devices, multifunction devices, system administration, optimization, shopping)- workplace preparation (installation / configuration of hardware / software)- office equipment service- hardware / software registry conduct- research- website's CMS manage (Wordpress)- picking and replenishment Foundation's documentation- preparation of formal… Show more - as 1st line IT support + cooperation with the 2nd line IT Support (hardware, software, peripheral devices, multifunction devices, system administration, optimization, shopping)- workplace preparation (installation / configuration of hardware / software)- office equipment service- hardware / software registry conduct- research- website's CMS manage (Wordpress)- picking and replenishment Foundation's documentation- preparation of formal tenders- organizing meetings within the office and business trips Show less

Warsaw, Masovian District, Poland

- collaboration with clients, including cooperation via telephone (often under time pressure and with a large number of customers)- accepting orders, sales, presentation of transport and assembly- accounting and reporting, stocktaking, invoicing (Symphony)- cooperation with IKEA store

Warsaw, Masovian District, Poland

Bachelor'S Degree

Technician

Post-Diploma Studies

Master Of Science - Ms