Narelle Smith Email & Phone Number

Darley, Vic, Au

Ballarat, Australia

> Collect and analyse Human Resources (HR) data> Prepare reports with HR metrics and workforce trends to inform management and assist in strategic decision-making. > Maintenance of the HR systems, Empower and PageUp, ensuring data integrity and efficiency > Integration of data to create interactive data tables, dashboards and visual analytics.> Review, recommend and drive process efficiencies

Melbourne, Australia

The Governance, Risk and Quality team provides governance, guidance, monitoring and reporting on key activities across the Technology business unit.> Assist with rollout of new initiatives> Data collection, analysis and preparation of Technology reports> Ongoing development of new metrics and reports> Develop and maintain Executive dashboards

Ibm Ballarat/Southgate

> Project governance for GTS ANZ (Global Technology Services Australia / New Zealand)> Provide accurate reporting and analysis on KPI> Investigate /undertake RCA on low performing KPI> Provide direction to stakeholders for aligning KPI’s to business objectives and improve process> Design and develop reports and automate report programs in Microsoft Excel using VBA/macros> Design and develop reports in COGNOS Business Insight Report Studio> Design and develop excel reports with SQL linked to DB using ODBC> Perform trend analysis to provide insights on how to positively affect change> Work with management and other stakeholders to determine their data and reporting requirements. Create ad-hoc and new reports / processes to suit.Key AchievementsTransformed a 6 hour weekly task to a 1 minute task by using excel VBA to automate the creation and extraction of process behaviour analysis (PBA) charts.Saved the server team 1 hour every day, by automating the creation of an integral server status report created for the client.Developed a weekly dashboard report that provided executives an overview of KPI’s across multiple business streams. Consolidating data from multiple import sources such as COGNOS, text files and a relational database management system (RDBMS)Transitioned manual daily reports to the COGNOS reporting system, so they could be created and emailed automatically based on schedule input, removing the need for daily human interaction.Increased project KPI's (key performance indicators) by performing RCA (root cause analysis) on underperforming projects, introducing process improvements and education.

> Ensured timely resolution of issues in accordance with KPIs and SLAs> Provided support across a range of technologies including Active Directory, Windows OS, VPN/Remote Access and various stand alone applications> Resolution of hardware issues not solved 1st level> Develop and maintain knowledge base documentation> Develop and deliver hardware training package> Perform AHT (Average handle time) analysis> Provide consultant feedback and AHT coaching> Handle complaints and escalationsKey Achievement:Decreased incoming incidents, reduced costs and increased client satisfaction by performing RCA on repeat technical issues: uncovering themes, improving processes and finding permanent resolutions.

Bacchus Marsh

Career break working with Children within a local government scheme to facilitate more time with my children whom were young at the time.Key Achievement:Twice chosen to be assessed by external validator for accreditation in which the scheme received the highest level of attainment.

Cheltenham

BEST (since ceased trading) was a Registered Training Organisation (RTO) that provided quality accredited A.C.E (Adult Community Education) and Work for the Dole programs > Supervisor of I.T project > ACE Trainer for Microsoft Office fundamentals and Dreamweaver 4.0> Prepared proposals for government funding> Worked with Government offices such as: Centrelink and DEWR Key achievement:Authored key goverment proposals and completion reports that ensured the renewal of my projects every cycle, and increased BEST's project offereings.

Southbank

> Liaised with Victorian schools and Australian Children's Television Foundation to implement KAHooTZ> Worked on many projects launched under the learning banner of Telstra.com. Including Telstra Galaxy Kids, Easy2Learn and Fun2Play.> Involved in all aspects of project life cycle from development through to Implementation and review. > Research and develop new project Ideas> Develop and implement test strategies > Review and implement “patch” releases