India Business- Advanced Customer Strategy Practice1. Enhance Customer Experience for a Global Premium Two Wheeler Company2. Growth Strategy for a Leading FMCG player in India3. Sales Acceleration for a Leading Spices player in India

Worked with a ~Rs. 1000 Cr bathware manufacturing company on a value diagnostics project identifying areas of EBITDA improvement. Led the Supply Chain, Inventory Distribution and Key Accounts modules to identify potential savings of Rs. ~10 Cr while providing support for other front-end modules on Portfolio and Sales and Distribution.

Role and Responsibilities:1. Research and consulting in diverse sectors to provide actionable recommendations for clients2. Led 10 Analysts in a year: responsible for managing work stream, training & review process PE Investment Thesis:1. Identified target companies focusing on valuation drivers to give clear Go/ No-Go answer2. Shortlisted 2 acquisition targets out of 400+ thermal spray companies across US, UK and AsiaConsumer Insight and Behaviour:1. Worked… Show more Role and Responsibilities:1. Research and consulting in diverse sectors to provide actionable recommendations for clients2. Led 10 Analysts in a year: responsible for managing work stream, training & review process PE Investment Thesis:1. Identified target companies focusing on valuation drivers to give clear Go/ No-Go answer2. Shortlisted 2 acquisition targets out of 400+ thermal spray companies across US, UK and AsiaConsumer Insight and Behaviour:1. Worked with one of Africa’s largest telecom service providers (150 Mn subscribers)2. Identified gaps in the customer service model to plug market share fall in 10+ countries3. Improved performance: 30% increase in customer satisfaction and repeat business for the firmIndustry-specific:Telecom, Defence, among others:1. Recommended best demonstrated practices in defence policies across 10+ countries2. Assessed 7 global models of wholesale broadband networks to determine drivers and trends3. Maximized revenue and optimized cost to develop roll-out plan for $100 Mn Govt-led network4. Analyzed banking sector performance across 5 African countries - specific focus on client bankWorldwide Employer Survey:1. Analyzed results across 52 offices as part of a 6 member team across consulting and HR2. Initiatives led to 20% increase employee retention; 30% increase in employee satisfaction Show less

RBS Markets and International Banking Technology is the in-house technology development centre for applications used across global RBS offices and by its customers.Foreign Exchange Applications Automation TestingWorked on FX Automation project to build and expand framework, using technologies such as Quick Test Professional in VBScript, for testing of applications dealing with foreign exchange trading such as FXConnect and RBSMarketPlace. The project was released successfully across… Show more RBS Markets and International Banking Technology is the in-house technology development centre for applications used across global RBS offices and by its customers.Foreign Exchange Applications Automation TestingWorked on FX Automation project to build and expand framework, using technologies such as Quick Test Professional in VBScript, for testing of applications dealing with foreign exchange trading such as FXConnect and RBSMarketPlace. The project was released successfully across global RBS offices Show less