Justin Overton Email & Phone Number

United States

• Designed conception of AI Ticket Support bot, utilizing in-house API hosted on AWS to support 20,000+ community.
• Fostered strong relationships with other departments to ensure seamless implementation of an AI SaaS platform, resulting in 4900 users within 6 months of launch.
• Planned and managed systems engineering & support team activities within JIRA and ServiceNow, overseeing new feature request prioritization/escalation and delivery.
• Managed and created 3 websites… Show more
• Managed and created 3 websites from 0-1, working with a UX/UI designer to complete websites in both React and Webflow.
• Handled on-boarding/training of new employees, developing training documentation, set up and a 90-day plan to jump them up to speed. Show less

Scottsdale, Arizona, United States

• Managed automation procedures utilizing SQL, N4, XPS, RTLS, ORC systems to enhance tracking systems in terminal operations, resulting in a 73% increase and $15.7M annual savings.
• Monitored start up for operations, utilizing XPS, N4, RTLS, iDashboards (SQL) and KPI tracking. Created, maintained, and led training sessions on technical documentation for team members, resulting in quicker.
• Led 24/7 support for daily and critical tickets in… Show more
• Led 24/7 support for daily and critical tickets in ServiceNow, escalating issues, coordinating teams, leading to enhanced response times.
• Organized and led training sessions of a new tech-ops business unit. Trained and onboarded 11 new team members.
• Coordinated with Technology, Operations and Customer Service teams to ensure Billing and Breakbulk were dealt with in an accurate and timely manner. Show less

Scottsdale, Arizona, United States

• Oversaw multiple operations including Yard, Rail, Ship and billing, directly/indirectly managing 100+ employees, being the liaison between operations and technology teams.
• Resolved internal and external daily issues in both hardware and software for Mac-OS, Windows and in-house software related tickets.
• Managed maintenance/IT inventory, overseeing 5000+ components to ensure day to day operations ran smoothly.
• Conducted data cleaning and analysis in Excel and SQL… Show more
• Conducted data cleaning and analysis in Excel and SQL, enabling real-time analysis for C-level stakeholders, yielding $6.3 million in annual cost savings. Show less

Long Beach, California, United States

• Managed vendors and creation of 3 different websites through Fivver and WordPress, overseeing project initiatives through JIRA.
• Created and managed Google Admin and Active Directory accounts, creating groups, emails, security, Google Chat, etc.
• Directly and indirectly managed 100+ employees for implementation of go-live software overhaul from legacy systems to N4/XPS.

Long Beach, California, United States

• Engineered an advanced invoice system using SQL and Python, achieving a 119% enhancement in efficiency with a 99.8% accuracy rate.
• Conducted interviews, management, and seamless integration of multiple teams for the implementation of live data feeds accessible across 2000+ devices.