Working directly with CIO and IT leadership team of a Distribution Network / Distribution Service Operator to review, draft and qualify submissions for investment spend in the upcoming regulatory RIIIO-ED2 period for energy networks. Helping to secure regulatory funding allocation for planned future IT business investments

- Defining customer journeys for Business to Customer e.g., Sales, survey, installation for Solar, smart, etc.- Defining operational journeys for Business to Business, e.g. Power Station Asset & Plant Maintenance- Identifying market differentiating business capabilities, e.g. remote diagnostics, AI visual recognition,- Determining overall work and asset management technology and solution architecture for the business.

Leading a team of functional consultants designing enterprise modernisation of field work and asset managementoperations for a UK Water Company using IBM Maximo.- Managing stakeholder relationships across heads of function and sub teams- Delivery of design for work and asset management of sites, including predictive, planned, and reactive work- Field mobility, including mobile application design, work recording, health and safety and time reporting.- Workforce scheduling and optimisation, including skills management, materials planning and scheduling,- Supply chain management, including, procurement, purchasing, inventory management and warehousing,- Providing functional and architectural expertise to design authority, including development catalogue

Leading developer teams innovating in artificial intelligence and cognitive computing, principally within the energy & utilities sector for IBM, using IBM Watson, Cognitive, Machine Learning and IBM Cloud services,- Developing cognitive client solutions end to end from Proof of Concept to production, including,- Delivery of Natural Language and AI chat Knowledge Management Solution for contact centre teams.- Proof of concept Visual Recognition solution for preventing failed smart meter installations- Productionised Natural Language Classification to, classify and automate resolution actions for engineer notes.- Managing stakeholder engagements, client demonstrations and gaining business sponsorship- Defining and guiding client business cases to take proof of concepts to production- Managing agile delivery teams to deliver cloud based cognitive applications- Measuring business outcomes and benefit realisation- Industry specific customer care cartridges and integrations.

Design lead accountable managing eight complex process workstreams delivering systems and process change to enable full integration and mass rollout of smart metering with the DCC, including subsequent integration of smart into core utility processes for a major UK energy retailer.Responsible for leading design teams across all functional areas and business scope, including;DCC and Smart Metering Infrastructure Integration- Integration of supplier systems with the Data Communication Company (DCC) with SAP CRM/ISU- Design of supplier and meter operator security processes for DCC- Security certificate management, Parse & Correlate, DUGIS, GBCS- Firmware and asset configuration management for SMETS1 and SMETS2 devices.- Designing systems and processes that remain compliant with the smart Energy Code (SEC)Meter Operator Business Processes- Deployment Planning and modelling of rollout plans- Asset Planning, Forecasting, Ordering, tracking and delivery, including SMETS2 asset types- Field Workforce Planning, Scheduling and Click Schedule optimisation for mass deployment - Field Click Mobile solution, including commissioning of SMETS2 devices with the DCCSupplier Smart Metering Processes- Enabling supplier SMETS2 processes, including Time of Use and Prepayment SMETS2 functions- Enabling SMETS2 Gains and change of Supplier Processes- Enabling SMETS2 remote change of payment mode, credit and prepaymentStakeholder Management- Advising client on smart metering strategy and vision to drive project scope and design in a manner to deliver business benefit and develop future smart opportunities.- Managing the design across complex client landscape of third party vendors and workforce partners to deliver a comprehensive end to end national smart metering solution.- Operating directly with client Heads of business to guide and manage scope, delivery and process adoption to drive business benefit from a multi-release process and systems implementation.

Responsible for the design and delivery of a Click Mobile work management solution, integrated with an SAP Work and Asset Management Solution to enable smart metering foundation rollout.- Design of field processes for installing and commissioning smart meters- Delivering solution for managing the reverse processing of meter exchange data- Capture and approve detailed functional requirements- Capture and approve detailed non-functional requirements- Capture and approve detailed reporting requirements- Write detailed business process steps and procedures- Full Hand Held Click Mobile form design- Deliver Click Mobile proof of concept demonstrations- Assist in mobile device selection/feasibility assessment for Click Mobile- Manage relationship with Click Mobile to control commercial development costs- Define Business Roles and authorisations- Business Change Impact assessment- Manage client relationship throughout the design phases to ensure solution meets business requirements.

Deliver the implementation of SAP Advanced Metering Infrastructure (AMI) solution to SAP ISU platform, including integration of SAP AMI to the clients selected Meter Data Management System (MDMS) to enable to rollout of foundation smart meters. - Lead overall solution design for implementing SAP AMI and MDMS integration- Guiding client to meet business requirements through Standard SAP AMI- Designing Business Processes to maximise benefits of smart metering- Working with MDMS design team to ensure consistent end to end integration- Ensure complementary design across 12C2, Atlas releases and production.- Manage stakeholder sign off for 12C2 solution designs.

Responsible for creating high level requirements for a new smart metering operator businessto enable in housing of meter work activities including; meter asset provision, supplychain management and logistics, job booking, customer contact, sales and industry dataprocessing to capitalise on upcoming smart meter technologies.Project delivery using Agile methodology.Key activities and responsibilities included;- Evolving the vision for British Gas Smart Metering and transferring into high level requirements.- Steering the design of an integrated SAP solution of ISU, PI, PM/CS, MRS, MAU, MM/LO, & SD.- Engagement with SAP Custom Development (CDP) to design specific customised SAP elements.- Developing an SAP Planning & Scheduling solution for meter work- Defining processes to cover work completion and meter replenishment and returns processing.- Managing design of PM/CS Service Order across workstreams.- Identifying master data requirements and integration points across workstreams.- Managing dependencies across internal workstreams, external projects and wider business.- Business process mapping and business continuity mapping.- Managing a team of SAP developers and testers to deliver requirements to project timelines.- Managing business acceptance testing, test development, review and business signoff.- Participating in weekly Programme Board, status reporting and managing escalated issues.- Managing release planning and deployment planning.- Leading show and tell engagement sessions to maintain key stakeholder approval of solution.- Organisational Design – Creating all operational end user roles and organisation size/scale.- Identifying training requirements, developing training and delivery plans.- Approximate budget responsibility circa £5m.

Managed multiple projects within metering operations to improve operational effectiveness of Commercial Meter Operator (CMO’s) partners to deliver business value for the British Gas Metering.Key activities included;- Identifying reasons for aborted/cancelled meter visits and delivering improvements to process by,- Managing CMO’s to identify root cause for duplicated meter appointments and prevent recurrence- Implementing technology solutions to avoid repeated callouts (prepayment meters).- Introducing active charging for incorrectly requested meter work visits.- Initiatives to reduce data passback errors and reduce lost data.- Stakeholder management of business teams, 3rd parties and IS teams to deliver changes.- Managing communications to front line users to change behaviours.

Designed, resourced and implemented end to end fault management approach for deployment of Siebel/SAP-ISU CRM project to 10,000 users with 13 million customers.Key activities included;- Working with Director level management to approve project approach and resource requirements.- Evaluating 3rd party resource requirements and contractual sign off with 3rd party consultants.- Managing a 20+ member team of in house resources and 3rd party project resource.- Managing a team of functional architects to investigate, prioritise and resolve all faults- Processing a peak of 1,000 incidents per week, providing business confidence in the solution.- Using business process and SAP IS-U knowledge to determine the correct balance of priorities- Leveraging stakeholder relationships to manage conflicting business area's demands on priorities.- Balancing the scoping of both new project changes and system fixes across delivery releases.- Giving direction to fix teams to ensure business critical fixes were delivered in priority/value order.- Ensuring accurate release planning/delivery dates for fixes to ensure minimal disruption to BAU.- Commercial management of materiality of faults to formulate warranty case for issue to 3rd party.- Approximate budget responsibility £1.5 million.

Project Manager responsible for a team of analysts identifying, prioritising andresolving issues arising from the implementation of a Siebel CRM/Sales solution across7,000 users. Further responsible, through workshops and one-to-one stakeholderengagement, for managing the specification, scope, design, test, implementationand acceptance of fixes/changes. Responsible for ensuring business benefits weredelivered, that business interests were safeguarded and warranty claims whereappropriate were fully documented.

Acted as National Single Point of Contact for issues arising from implementation ofSiebel CRM system across 7,000 user base for both business and technical teams.Performed front line analysis/prioritisation and acted as escalation for all businesscritical faults arising from implementation. Reviewed and signed off training given tousers during deployment. Managed relationships with key business stakeholders duringdeployment and identified any technical/organisational/resource issues impactingimplementation.

Responsible as part of a Business Architecture function for analysing and impactingbusiness changes to the overall project design providing functional guidance todevelopers of the new Siebel/SAP CRM software.

Managed a team of 20 agents tasked with controlling the workload and distribution of300 Service Engineers in the North of England, dealt with customer complaints, teambudgets, staff management and performance.