Justus Terblanche Email & Phone Number

Heerhugowaard, Nh, Nl

Almere, Flevoland, Netherlands

Netherlands

• Cultivated "C" level executive connections and nurtured high-level communications, fostering strategic partnerships.• Guided a dynamic EMEA team of 150 - 200 FTE, comprising both Juniper personnel and outsourced teams.• Orchestrated comprehensive TAC (L1, L2, L3) support across the EMEA theatre, expertly managing customer inquiries and escalations from global regions.• Provided leadership development through structured coaching, training, and development opportunities from Juniper and external sources.• Collaborated closely with customers and partners, ensuring exceptional service quality and a seamless end-user experience.• Devised and executed a strategy to offer 6-day, 13-hour support, achieving an 85% first-touch success rate in the theatre.• Established an adept L3 Software team that supports over 24 different software products.• Pioneered the formation of a ground-breaking L3 & 24 x 7 SaaS Operations support team, the first of its kind in the JTAC worldwide.• Championed a dual-fold initiative in 2019: initiated a thriving graduate program in Romania, strategically cultivating a talent pipeline for forthcoming L1, L2, and L3 teams, and spearheaded the establishment of a Juniper entity in a cost-efficient locale, Romania.• Collaborated extensively with legal, compliance, HR, tax, and esteemed partner KPMG to successfully establish the entity, intricately crafting its structure, defining competitive salary ranges, and aligning with the internal reward framework team.• Seamlessly integrated the inaugural Juniper Romania team member, who commenced in April 2020.

Brussels Area, Belgium

• Directed the seamless operation of BT Global Services' expansive network spanning 177 countries, encompassing Transmission, Voice, and Data platforms. • Oversaw 24/7 Network Management, L3 technical support, change management, product integration, process enhancement, and ongoing improvement initiatives. • Held distinct operational oversight for LATAM, managing domestic and regional operations across 12,000+ locations, including Satellite services. • Led a high-performing team of 850 professionals across 32 countries, consistently exceeding targets.Key Achievements:• Orchestrated Network Operation Centre transformation, consolidating 9 centres into 3 to support Transmission, Voice & Data platforms under budget and within timelines.• Synergized operations of 3 global acquisitions into a single, cost-efficient global operation, achieving a 16% reduction in operational costs.• Led a repair cycle time reduction from 5 to 3.5 hours, enhancing platform availability to 99.997% and earning recognition as the world's best platform by external analysts.• Achieved annual savings of 8% to 22% through process improvement, failure elimination, and renegotiation of third-party support contracts.• Developed customized tool solutions to enhance customer service, drive first-touch resolution, and provide quality information to clients.• Delivered financial-grade service excellence to major corporate clients and institutions.

Running the 24/7 & 3rd level support org for Global Transmission, Voice & Data platforms

Brussels Region, Belgium

Ran 24/7 & 3rd level support for Global & Domestic transmisison platforms

Brussels Region, Belgium

The company underwent a name change from Orange to BASE after operating under the original name for 2.5 years

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Diploma Electronic Engineering (Bachelor), Electrical And Electronics Engineering

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: 1st Team Kricket, Team Captain

Junior School