Jack Smith Email & Phone Number

Phoenix, Az, Us

STRATEGIC PROGRAM MANAGEMENT: • Led a $15M funding program, securing capital within 90 days through strategic stakeholder engagement and meticulous project planning. • Directed the creation of a real estate investment platform, positioning it as a top competitor in the private investment partnerships industry using AWS cloud services and AI-powered analytics.SALES ENABLEMENT & AI-POWERED MARKETING: • Managed AI-driven programs that enhanced brand creation and digital marketing, significantly improving investor acquisition, engagement, and conversion rates. • Streamlined operational processes, reducing costs by 20% and improving turnaround times by 15% through automation and workflow optimization.CROSS-FUNCTIONAL COLLABORATION: • Worked closely with executive leadership, marketing, and IT teams to align program goals with business strategy, ensuring seamless execution. • Fostered collaboration across departments to ensure successful delivery and adoption of new platforms.PUBLIC RELATIONS & PARTNERSHIPS: • Acted as the primary spokesperson, enhancing brand visibility and securing key partnerships that drove investor and tenant acquisition. • Built and maintained strategic relationships with key clients and partners, significantly enhancing customer engagement and satisfaction.

Alpharetta, Georgia, Us

OPERATIONS & SAAS PRODUCT DEVELOPMENT: • Oversaw the implementation of digital tools and content management systems, optimizing workflows and enhancing team productivity. • Provided strategic guidance on SaaS product selection and integration, ensuring alignment with client goals.PROGRAM MANAGEMENT - STRATEGIC MARKETING: • Led high-impact digital marketing campaigns for prestigious clients, including NEOM, enhancing brand visibility and driving audience engagement. • Managed cross-functional teams to align marketing initiatives with client objectives, from ideation through tactical implementation.SALES ENABLEMENT & AI-DRIVEN MARKETING: • Designed and executed sales enablement programs that leveraged digital platforms to enhance the effectiveness of client sales teams. • Facilitated the integration of digital marketing strategies with sales processes, resulting in increased lead conversion rates CUSTOMER SUCCESS IN DIGITAL STRATEGY: • Directed customer success initiatives by aligning digital strategies with client missions and values. • Developed and implemented digital transformation programs, driving measurable business outcomes and improving client satisfaction.BOOKING & EVENT MANAGEMENT: • Managed the end-to-end process of securing speaking engagements and keynote opportunities for executives. • Coordinated logistics, ensuring alignment with strategic messaging and successful event delivery.

Plantation, Florida, Us

WORKDAY ENGAGEMENT MANAGER• Workday Optimization: Key member of the Workday Steering Committee, driving process standardization and operational efficiency enhancements.Workday Time & Attendance Management: • Directed the integration and ongoing management of Workday’s Time & Attendance module.• System Implementation Program: Led a critical system implementation for over 20,000 agents, transitioning from a legacy system to a unified communication platform, significantly enhancing productivity and service quality.• Cross-Functional Program Management: Orchestrated cross-functional teams comprising IT, HR, Customer Service, and Operations to ensure cohesive project execution & alignment. SYSTEM IMPLEMENTATION PROGRAM MANAGEMENT:• Led the successful implementation of the NICE system across multiple call centers and 20,000 employees, transitioning from manual to automated systems within an aggressive timeline.• Coordinated cross-functional teams, ensuring alignment with organizational goals and a seamless rollout.OPERATIONAL PROCESS OPTIMIZATION:• Standardized and optimized key operational processes, mitigating inefficiencies and reducing risks.• Developed new SOPs that streamlined operations, improving service delivery and enhancing agent and customer satisfaction across a large-scale call center environment.ESCALATION & ISSUE RESOLUTION:• Championed escalation management, proactively addressing project scope risks and resource challenges through effective communication and stakeholder engagement.• Provided critical support in resolving complex cross-departmental issues, ensuringcontinuity and alignment with business objectives.BUSINESS CASE DEVELOPMENT & SOP DOCUMENTATION:• Authored comprehensive business cases detailing problem analysis, impact assessments, and strategic solutions.• Documented SOPs for the new system, ensuring accurate configuration, integration, and operational consistency.

Seattle, Wa, Us

GLOBAL PROGRAM MANAGEMENT:Drove a $350M business unit to $20M in annual savings and a 15% boost in operational efficiency through strategic management, standardization of procedures, and integration of advanced data analytics tools.WORKDAY PROGRAM LEADERSHIP• Contributed to setting the Workday roadmap, overseeing technical issue resolution, vendor selection, and strategic planning. • Enhanced project outcomes through risk mitigation, effective communication plans, change management, and optimal project staffing.TECHNICAL PROGRAM LEADERSHIP:• Directed the resolution of technical challenges for returns of items weighing 50-300+ lbs.• Enhanced online and customer service systems with API integrations and microservices for better performance and real-time updates.• Managed a cross-functional team of developers, engineers, and operations specialists using Agile methodologies.PRODUCT MANAGEMENT• Managed product roadmap and review sessions for Tier 1 S3 features, facilitating rapid deployment and risk management through iterative development cycles.PROCESS OPTIMIZATION:• Streamlined the online/physical returns process, saving $15M through optimized logistics and improved customer experience.• Negotiated partnerships (UPS/FedEx) and launched the first Amazon U.S. & European Returns Carrier under a new microservices architecture.STAKEHOLDER ENGAGEMENT:• Played a key role in launching the GAME-CHANGING returns logistics program to Kohl’s, including new system development & integrating third-party logistics platforms.• Strengthened partnerships with third-party vendors and internal stakeholders to ensure alignment with Amazon’s stringent quality and pricing standards.LEADERSHIP & DEVELOPMENT:• Managed 13-person India-based development team, utilizing custom developed Jira for task tracking and collaboration.

Tempe, Arizona, Us

PROGRAM MANAGEMENT & CUSTOMER SUCCESS: • Directed customer success programs for 600+ accounts, driving $8M in revenue and reducing churn by over 80%. • Developed new service models and metrics, reducing key account churn from 5% to less than 1%.PRODUCT DEVELOPMENT & SALES ENABLEMENT: • Led cross-functional teams in SaaS product development, using Agile methodologies, and reducing time-to-market. • Enhanced sales enablement through streamlined processes, aligning product development with customer needs. • Focused on continuous personal development by studying market trends and best practices to improve software features and performance.OPERATIONAL EXCELLENCE: • Implemented KPIs and dashboards with Tableau, improving decision-making and customer health scores by 15% within 45 days. • Reduced new-customer onboarding time from 4 weeks to under 7 days and cut new-hire onboarding time by 75%.EXECUTIVE LEADERSHIP & CULTURAL DEVELOPMENT: • Served as a key member of the executive team, shaping go-to-market strategies and leading a team of 9. • Defined the company’s mission, values, and code of conduct, leading the team that developed the company’s branding and cultural identity. • Organized events and initiatives that fostered a positive and cohesive work environment aligned with strategic objectives.

END-TO-END PROGRAM MANAGEMENT: • Founded and managed PopRaz, overseeing the full lifecycle of a mobile app from concept to market launch. • Led cross-functional teams in product development, digital marketing, and UX design, ensuring alignment with strategic goals.PRODUCT DEVELOPMENT & AGILE MANAGEMENT: • Spearheaded Agile product development, achieving Apple Certification and gaining 20,000 subscribers within a year. • Focused on iterative improvements based on user feedback and market trends to drive product success.DIGITAL STRATEGY & MARKET ESTABLISHMENT: • Developed and executed digital marketing strategies, driving user acquisition and engagement. • Built strategic partnerships with pilot customers, validating market fit and establishing a strong growth foundation.TEAM LEADERSHIP & STARTUP OPERATIONS: • Assembled and led a multidisciplinary team, managing operations including fundraising, investor relations, and financial planning. • Directed the startup’s strategic initiatives, ensuring successful execution and alignment with growth objectives.COMPETITIVE ANALYSIS & INNOVATION: • Conducted in-depth market and competitive analysis, identifying gaps and opportunities for innovation. • Innovated on product features and user experience, positioning PopRaz as a unique offering in the mobile app space.

San Jose, Ca, Us

PROGRAM MANAGEMENT OF WORKDAY HRMS IMPLEMENTATION: • Led a critical phase of the Workday HRMS implementation at eBay, driving the project back on schedule within a tight deadline. • Managed comprehensive testing cycles, including the design, review, and execution of over 500 System Integration Testing (SIT) scripts across all HR functional areas.USER ACCEPTANCE TESTING (UAT) COORDINATION: • Organized and led a three-week intensive UAT session involving multiple global HR departments. • Facilitated cross-departmental collaboration, ensuring system usability and readiness for deployment.TECHNICAL INTEGRATION & ISSUE RESOLUTION: • Oversaw all aspects of HR technical integration testing, maintaining rigorous tracking and reporting on system performance and issues. • Implemented exit criteria to ensure all testing phases met stringent project deadlines, contributing to the successful deployment of critical business systems.OPERATIONAL EFFICIENCY & RISK MITIGATION: • Identified potential risks and implemented process improvements that enhanced testing efficiency and reduced project delays. • Provided strategic guidance on testing methodologies and best practices, ensuring the project adhered to eBay’s high standards for quality and reliability.

Pleasanton, California, Us

APAC REGION LAUNCH & PROFESSIONAL SERVICES DEVELOPMENT: • Led the development and expansion of Workday’s Professional Services in the Asia-Pacific (APAC) region, managing marquee SaaS deployments across large-scale international projects. • Enhanced vendor, partner, and customer relations, ensuring successful project delivery and client satisfaction.ESTABLISHMENT OF APAC PROJECT MANAGEMENT OFFICE (PMO): • Initiated and directed the establishment of the APAC PMO, standardizing project management practices across the region. • Implemented best practices that enhanced the execution of international SaaS deployments for high-value accounts, resulting in a 25% reduction in implementation time.INTERNATIONAL PROJECT MANAGEMENT & APAC EXPANSION: • Led and managed complex Human Capital Management (HCM) projects across Australia, Jakarta, and the broader APAC region. • Successfully navigated diverse cultural and regulatory environments, ensuring seamless project execution and client satisfaction.STRATEGIC SALES & PRE-SALES CONSULTATION: • Provided expert consultation during sales and pre-sales engagements, articulating the value and strategic integration of Workday SaaS solutions to prospective clients in the Asia-Pacific region. • Successfully drove the acquisition of new projects, contributing to Workday’s growth in the APAC market.TRAINING, COMPLIANCE & MENTORSHIP: • Provided subject matter expert guidance and mentorship on Workday implementations, leveraging best practices and methodologies to meet critical project milestones. • Coordinated with partner firms to train staff and project managers, ensuring compliance with Workday standards and practices.

Pleasanton, California, Us

PROGRAM MANAGEMENT OF HIGH-PROFILE HCM PROJECTS: • Led the successful management of over 20 Human Capital Management (HCM) projects, including high-profile clients such as Google, LinkedIn, Twitter, and Pixar while maintaing a client satisfaction rate of over 95%, directly impacting company incentives and performance metrics. • Directed teams of up to 50 members, ensuring alignment with business goals and seamless execution of multi-million-dollar projects.PRODUCT PROGRAM MANAGEMENT & STRATEGIC LAUNCHES: • Spearheaded the product program management of two major HCM products—Time Tracking and Applicant Tracking Systems. • Managed the product lifecycle from conception to launch, ensuring these products met market needs and contributed to Workday’s strategic growth.CHANGE MANAGEMENT & TRAINING PROGRAMS: • Developed and implemented comprehensive change management strategies to ensure smooth transitions during HCM system deployments. • Crafted and delivered training programs, using LMS tools like Workday Learning, and Cornerstone, to ensure successful adoption of new systems and Workday products. • Created and delivered comprehensive presentations and demos to C-Suite stakeholders, supporting vendor selection, project escalations, and strategic decision-making, • Conducted keynote presentations and training sessions for industry audiences, enhancing user proficiency and stakeholder engagement.PMO STRATEGY & IMPLEMENTATION: • Played a key role in developing and implementing PMO best practices and standards for HCM implementations across the vendor community. • This initiative resulted in a 25% reduction in implementation time, enhancing efficiency and client satisfaction.

DIGITAL PROGRAM MANAGEMENT: • Managed digital marketing and community engagement programs for small to mid-sized businesses, driving user engagement and brand growth. • Developed and implemented comprehensive social media strategies that increased brand visibility and customer interaction.CLIENT & PROJECT MANAGEMENT: • Oversaw client relationships, managing project timelines, deliverables, and budgets to ensure alignment with business goals. • Provided strategic consulting on digital transformation, helping businesses optimize their online presence and achieve measurable results.COMMUNITY BUILDING & ENGAGEMENT: • Led initiatives to grow and engage online communities, fostering brand loyalty and customer advocacy. • Implemented innovative programs that leveraged social media platforms to connect businesses with their audiences.

HRMS IMPLEMENTATION PROGRAM MANAGEMENT: • Managed end-to-end implementations of HRMS, payroll, and time tracking systems for various clients, ensuring projects were delivered on time and within budget. • Provided expert consulting on optimizing HRMS and payroll systems, streamlining processes, and improving operational efficiency.CLIENT CONSULTATION & PROCESS IMPROVEMENT: • Worked closely with clients to tailor solutions to their specific needs, ensuring seamless integration and user adoption of HRMS systems. • Developed and implemented process improvements that enhanced system performance and compliance with regulations.MARQUEE CLIENTS INCLUDED: • Led projects for high-profile clients such as Ameriquest Mortgage, Phelps Dodge Mining, and E & J Gallo.

PAYROLL & TIME TRACKING IMPLEMENTATION: • Led successful payroll and time tracking system implementations, managing projects from initial scoping to post-deployment support. • Built strong client relationships, ensuring solutions met business objectives and industry standards.PROCESS OPTIMIZATION & COMPLIANCE: • Analyzed and optimized payroll and time tracking processes, improving efficiency and ensuring compliance with industry regulations.TEAM LEADERSHIP & CLIENT SUPPORT: • Led cross-functional teams in deployment, providing training and ongoing support to ensure successful system adoption.

Austin, Texas, Us

CLIENT ENGAGEMENT & SUCCESS PROGRAM MANAGEMENT: • Led engagement and customer success programs, ensuring HRMS and payroll implementations met strategic objectives. • Managed project timelines, budgets, and deliverables, driving projects to completion with high client satisfaction.PROCESS IMPROVEMENT & SALES ENABLEMENT: • Identified opportunities for process improvements, enhancing efficiency and system performance. • Played key roles in sales enablement and pre-sales activities, contributing to client acquisition and retention.CUSTOMER SUCCESS & RETENTION STRATEGIES: • Developed and implemented strategies that reduced churn and increased client retention through effective program management and client relationship building.• Marquee clients included U.S. Dept. of Defense, Texas Dept. of Health, Avanade, Vail Resorts, and State Farm.