Jack Smith Email & Phone Number

Phoenix, AZ, US

• STRATEGIC PROGRAM MANAGEMENT:
• Led a $15M funding program, securing capital within 90 days through strategic stakeholder engagement and meticulous project planning.
• Directed the creation of a real estate investment platform, positioning it as a top competitor in the private investment partnerships industry using AWS cloud services and AI-powered analytics.SALES ENABLEMENT &.
• Managed AI-driven programs that enhanced brand creation and digital marketing, significantly improving investor acquisition, engagement, and conversion rates.
• Streamlined operational processes, reducing costs by 20% and improving turnaround times by 15% through automation and workflow optimization.CROSS-FUNCTIONAL COLLABORATION:
• Worked closely with executive leadership, marketing, and IT teams to align program goals with business strategy, ensuring seamless execution.

Alpharetta, Georgia, US

• OPERATIONS & SAAS PRODUCT DEVELOPMENT:
• Oversaw the implementation of digital tools and content management systems, optimizing workflows and enhancing team productivity.
• Provided strategic guidance on SaaS product selection and integration, ensuring alignment with client goals.PROGRAM MANAGEMENT - STRATEGIC MARKETING:
• Led high-impact digital marketing campaigns for prestigious clients, including NEOM, enhancing brand visibility and driving audience engagement.
• Managed cross-functional teams to align marketing initiatives with client objectives, from ideation through tactical implementation.SALES ENABLEMENT & AI-DRIVEN MARKETING:
• Designed and executed sales enablement programs that leveraged digital platforms to enhance the effectiveness of client sales teams.

Plantation, Florida, US

• WORKDAY ENGAGEMENT MANAGER
• Workday Optimization: Key member of the Workday Steering Committee, driving process standardization and operational efficiency enhancements.Workday Time & Attendance Management:
• Directed the integration and ongoing management of Workday’s Time & Attendance module.
• System Implementation Program: Led a critical system implementation for over 20,000 agents, transitioning from a legacy system to a unified communication platform, significantly enhancing productivity and service.
• Cross-Functional Program Management: Orchestrated cross-functional teams comprising IT, HR, Customer Service, and Operations to ensure cohesive project execution & alignment. SYSTEM IMPLEMENTATION PROGRAM MANAGEMENT:
• Led the successful implementation of the NICE system across multiple call centers and 20,000 employees, transitioning from manual to automated systems within an aggressive timeline.

Seattle, WA, US

• GLOBAL PROGRAM MANAGEMENT:Drove a $350M business unit to $20M in annual savings and a 15% boost in operational efficiency through strategic management, standardization of procedures, and integration of advanced data.
• Contributed to setting the Workday roadmap, overseeing technical issue resolution, vendor selection, and strategic planning.
• Enhanced project outcomes through risk mitigation, effective communication plans, change management, and optimal project staffing.TECHNICAL PROGRAM LEADERSHIP:
• Directed the resolution of technical challenges for returns of items weighing 50-300+ lbs.
• Enhanced online and customer service systems with API integrations and microservices for better performance and real-time updates.
• Managed a cross-functional team of developers, engineers, and operations specialists using Agile methodologies.PRODUCT MANAGEMENT

Tempe, Arizona, US

• PROGRAM MANAGEMENT & CUSTOMER SUCCESS:
• Directed customer success programs for 600+ accounts, driving $8M in revenue and reducing churn by over 80%.
• Developed new service models and metrics, reducing key account churn from 5% to less than 1%.PRODUCT DEVELOPMENT & SALES ENABLEMENT:
• Led cross-functional teams in SaaS product development, using Agile methodologies, and reducing time-to-market.
• Enhanced sales enablement through streamlined processes, aligning product development with customer needs.
• Focused on continuous personal development by studying market trends and best practices to improve software features and performance.OPERATIONAL EXCELLENCE:

• END-TO-END PROGRAM MANAGEMENT:
• Founded and managed PopRaz, overseeing the full lifecycle of a mobile app from concept to market launch.
• Led cross-functional teams in product development, digital marketing, and UX design, ensuring alignment with strategic goals.PRODUCT DEVELOPMENT & AGILE MANAGEMENT:
• Spearheaded Agile product development, achieving Apple Certification and gaining 20,000 subscribers within a year.
• Focused on iterative improvements based on user feedback and market trends to drive product success.DIGITAL STRATEGY & MARKET ESTABLISHMENT:
• Developed and executed digital marketing strategies, driving user acquisition and engagement.

San Jose, CA, US

• PROGRAM MANAGEMENT OF WORKDAY HRMS IMPLEMENTATION:
• Led a critical phase of the Workday HRMS implementation at eBay, driving the project back on schedule within a tight deadline.
• Managed comprehensive testing cycles, including the design, review, and execution of over 500 System Integration Testing (SIT) scripts across all HR functional areas.USER ACCEPTANCE TESTING (UAT) COORDINATION:
• Organized and led a three-week intensive UAT session involving multiple global HR departments.
• Facilitated cross-departmental collaboration, ensuring system usability and readiness for deployment.TECHNICAL INTEGRATION & ISSUE RESOLUTION:
• Oversaw all aspects of HR technical integration testing, maintaining rigorous tracking and reporting on system performance and issues.

Pleasanton, California, US

• APAC REGION LAUNCH & PROFESSIONAL SERVICES DEVELOPMENT:
• Led the development and expansion of Workday’s Professional Services in the Asia-Pacific (APAC) region, managing marquee SaaS deployments across large-scale international projects.
• Enhanced vendor, partner, and customer relations, ensuring successful project delivery and client satisfaction.ESTABLISHMENT OF APAC PROJECT MANAGEMENT OFFICE (PMO):
• Initiated and directed the establishment of the APAC PMO, standardizing project management practices across the region.
• Implemented best practices that enhanced the execution of international SaaS deployments for high-value accounts, resulting in a 25% reduction in implementation time.INTERNATIONAL PROJECT MANAGEMENT & APAC EXPANSION:
• Led and managed complex Human Capital Management (HCM) projects across Australia, Jakarta, and the broader APAC region.

Pleasanton, California, US

• PROGRAM MANAGEMENT OF HIGH-PROFILE HCM PROJECTS:
• Led the successful management of over 20 Human Capital Management (HCM) projects, including high-profile clients such as Google, LinkedIn, Twitter, and Pixar while maintaing a client satisfaction rate of over 95%.
• Directed teams of up to 50 members, ensuring alignment with business goals and seamless execution of multi-million-dollar projects.PRODUCT PROGRAM MANAGEMENT & STRATEGIC LAUNCHES:
• Spearheaded the product program management of two major HCM products—Time Tracking and Applicant Tracking Systems.
• Managed the product lifecycle from conception to launch, ensuring these products met market needs and contributed to Workday’s strategic growth.CHANGE MANAGEMENT & TRAINING PROGRAMS:
• Developed and implemented comprehensive change management strategies to ensure smooth transitions during HCM system deployments.

• DIGITAL PROGRAM MANAGEMENT:
• Managed digital marketing and community engagement programs for small to mid-sized businesses, driving user engagement and brand growth.
• Developed and implemented comprehensive social media strategies that increased brand visibility and customer interaction.CLIENT & PROJECT MANAGEMENT:
• Oversaw client relationships, managing project timelines, deliverables, and budgets to ensure alignment with business goals.
• Provided strategic consulting on digital transformation, helping businesses optimize their online presence and achieve measurable results.COMMUNITY BUILDING & ENGAGEMENT:
• Led initiatives to grow and engage online communities, fostering brand loyalty and customer advocacy.

• HRMS IMPLEMENTATION PROGRAM MANAGEMENT:
• Managed end-to-end implementations of HRMS, payroll, and time tracking systems for various clients, ensuring projects were delivered on time and within budget.
• Provided expert consulting on optimizing HRMS and payroll systems, streamlining processes, and improving operational efficiency.CLIENT CONSULTATION & PROCESS IMPROVEMENT:
• Worked closely with clients to tailor solutions to their specific needs, ensuring seamless integration and user adoption of HRMS systems.
• Developed and implemented process improvements that enhanced system performance and compliance with regulations.MARQUEE CLIENTS INCLUDED:
• Led projects for high-profile clients such as Ameriquest Mortgage, Phelps Dodge Mining, and E & J Gallo.

• PAYROLL & TIME TRACKING IMPLEMENTATION:
• Led successful payroll and time tracking system implementations, managing projects from initial scoping to post-deployment support.
• Built strong client relationships, ensuring solutions met business objectives and industry standards.PROCESS OPTIMIZATION & COMPLIANCE:
• Analyzed and optimized payroll and time tracking processes, improving efficiency and ensuring compliance with industry regulations.TEAM LEADERSHIP & CLIENT SUPPORT:
• Led cross-functional teams in deployment, providing training and ongoing support to ensure successful system adoption.

Austin, Texas, US

• CLIENT ENGAGEMENT & SUCCESS PROGRAM MANAGEMENT:
• Led engagement and customer success programs, ensuring HRMS and payroll implementations met strategic objectives.
• Managed project timelines, budgets, and deliverables, driving projects to completion with high client satisfaction.PROCESS IMPROVEMENT & SALES ENABLEMENT:
• Identified opportunities for process improvements, enhancing efficiency and system performance.
• Played key roles in sales enablement and pre-sales activities, contributing to client acquisition and retention.CUSTOMER SUCCESS & RETENTION STRATEGIES:
• Developed and implemented strategies that reduced churn and increased client retention through effective program management and client relationship building.