As the fastest to be promoted into a supervisory role, I lead high-performing teams with a focus on exceeding business objectives and driving results. I transitioned into the role of Operations Supervisor, a testament to my exceptional performance. Known for being well-spoken and reliable, I maintained perfect attendance and punctuality, showcasing my commitment to excellence.In my supervisory role, I oversee daily operations, manage team performance, and ensure that key business objectives are met. My leadership has been instrumental in driving improvements in efficiency and productivity while fostering a collaborative and positive work environment.Expertise:Team Performance Management: I leverage my ability to identify team strengths and areas for improvement, providing personalized coaching that drives efficiency and enhances outcomes.Leadership & Development: I cultivate a growth-oriented culture by fostering accountability, collaboration, and professional development, ensuring team members reach their full potential.Strategic Problem-Solving & Innovation: With a forward-thinking approach, I analyze challenges and introduce innovative solutions that not only solve current issues but also drive long-term operational improvements.Customer Satisfaction/Customer Success: I am committed to ensuring my team consistently delivers exceptional service, leading to increased customer loyalty and sustained business success.

Selected as a subject matter expert for my expertise and leadership abilities, I mentored and assisted both new hires and experienced colleagues, helping them excel in their roles. I provided valuable insights, shared best practices, and offered constructive feedback, playing a pivotal role in their professional growth and contributing to the team's overall success.Key Achievements:- Top Subject Matter Expert / SME (September 2024)

Award-Winning Inbound Customer Service Representative at Foundever.As an Inbound Customer Service Representative, I delivered exceptional support by addressing customer inquiries and ensuring their satisfaction. Consistently meeting or exceeding performance targets, I earned multiple awards for excellence in customer service, leading to client recognition in a short time. My ability to swiftly resolve complex issues and provide timely solutions contributed to building strong and lasting customer relationships.Key Achievements:- Top Agent (February 2024)- All Metrics Passed (February 2024)- Top Agent (March 2024)- Top CPH/Productivity (March 2024)- All Metrics Passed (March 2024)- Top 3 Agent (May 2024)- All Metrics Passed (May 2024)

As a Managing Broker with a focus on forex and derivatives, my key role is recruiting traders to join our brokerage. I work on identifying and engaging potential traders, presenting the benefits of our platform, and demonstrating how our services can meet their trading needs. I also provide ongoing support to ensure they have the resources and information needed to succeed. My efforts in recruiting and onboarding traders are crucial for expanding our trading community and driving the overall success of our brokerage.