Justyna Kramer (Lehmann) Email & Phone Number

# Cooperating with other departments inside the company# Engaging, coaching and motivating the team# Evaluating employee's performance # Driving continuous improvement actions# Measuring and reporting on the performance# Building and maintaining strong, long-lasting customer relationships# Ensuring the timely and successful delivery of solutions according to customer needs and objectives# Being responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis# Monitoring and analyzing customer's usage of our product# Communicating client needs and demands to employer company

# Operating as the point of contact for assigned customers# Building and maintaining strong, long-lasting customer relationships# Ensuring the timely and successful delivery of solutions according to customer needs and objectives# Being responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis# Monitoring and analyzing customer's usage of our product# Being responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships# Communicating client needs and demands to employer company

Gdynia, Pomeranian District, Poland

# Working on the day by day supply # Coaching the workers # Administrating the finance# Answering client questions about credit terms, products, prices and availability# Negotiating with clients# Ensuring customer service satisfaction and good client relationships

Gdynia, Pomeranian District, Poland

# Leading&Coaching international Service Desk 24/7 Team# Responsibility for day-by-day, operational activities # Analysing and validating the performance of the Service Desk# Keeping records of customers satisfaction and issues# Single Point of Customer escalations# Establishing and developing operational support for new markets# Performance and quality reporting and reviewing # Continual improvement activities within the Service Desk and whole Customer care process# Searching for automatization possibilities# Coordinating solutions with IT and management

Gdynia, Pomeranian District, Poland

# Escalating customers issues# Providing best possible product knowledge # Handling with sensitive clients and VIPs# Educating and guiding the end-user through the problem solving# Recording all issues and their resolution in IT ticketing tool# Identifying and suggesting improvements in current processes followed

Gdynia, Pomeranian District, Poland

# Providing product knowledge # Supplying& selling

Master'S Degree, Business Administration And Management, General

Master'S Degree, Tourism And Travel Services Management