Justyna Niechajczyk Email & Phone Number

Wrocław, PL

Wrocław, Woj. Dolnośląskie, Polska

Wrocław, Woj. Dolnośląskie, Polska

• Solving employee queries related to the processing of their payment reports, financial policy of individual countries, technical problems
• Constant cooperation with the Controlling department in many international companies in order to agree on current procedures related to employee conditions
• Close cooperation with the Bank Operations Team Bangalore to ensure business liquidity on employee employee cards
• Close cooperation with external partners, e.g. Citi Bank
• Suggesting corrective actions for service problems
• Support for the terminal and accurate control of employee payment reports related to their scope (EMEA area) in accordance with the standards, procedures and legal restrictions of specific countries;

Wroclaw, Lower Silesian District, Poland

• Handle first level of escalations (both incoming escalations from customers, and outgoing - escalate queries/ issues in the timelines and guidelines provided
• Distribute and monitor workload: re-assign responsibilities/tasks within the team of expense report auditors to meet capacity and productivity goals on a daily basis
• Support timely and accurate expense report processing by the team, ensure monthly KPI metrics are met – provide process guidance to the team of expense report auditors
• Support completion of all additional tasks within the team of expense report auditors, including records management and retention
• Ensure proper process knowledge management within the team (back up structure, process trainings, regular team meetings, internal certifications, coordinate process documentation and training materials)
• Coordinate work of Subject Matter Experts within the team

Wroclaw, Lower Silesian District, Poland

• Active sales of insurance and investment products dedicated to individualcustomers
• Monitoring the changes occurring on the financial and insurance market
• Implementing the highest standards of sales based on a unique approach tothe customer
• Acquiring new customers and strengthening long-term relationships withcurrent customers.
• Carrying out the best quality of sales targets and the sales processes

• Support for Small and Medium-Sized Enterprises in the terms of:
• New leasing plans
• Managing the Internet leasing applications
• Conducting the e-mail correspondence and telephone contacts with thecustomers
• Realising the sales goals
• Initiating and developing business relationships with the customers

Wroclaw, Lower Silesian District, Poland

• Cash and non-cash transactions on the personal accounts
• Cash & treasury transactions
• Professional advice on savings and financial products
• Initiating and maintaining long-term relationships with customers
• Realising sales goals
• Recognizing individual customer needs

Wroclaw, Lower Silesian District, Poland

• Supporting the customers in choosing the best banking products andservices
• Building long-term relationships with Bank’s customers and acquiring newones
• Professional customer service with using the state-of-the-art tools andtechnologies
• Realising the individual and team sales plans
• Cash and non-cash transactions
• Training the new employees in cash handing

Wroclaw, Lower Silesian District, Poland

• Current customer service in the branch in accordance with Bank standards
• Active customer acquisition and maintaining the long-term relationships withthem
• Support for credit, investment and insurance products
• Cash handling (PLN and currency)
• Shaping and maintaining the positive perception of the BankAlso:
• Training the new employees in cash handling

Wroclaw, Lower Silesian District, Poland

• Telephone service to the Bank's customers
• Recognizing customer needs and expectations and selling the Bank'sproducts tailored to those individual needs
• Realisation of the bank transactions ordered by the customers
• Building positive image of the company and good relationships withcustomers through maintaining the highest quality of service
• Training new employees nad supervising them in the first period of their ownwork

Master, International Relations Faculty, 2008

July 2008 – master thesis exam and master's degree. Thesis topic: "Judicial Crimes as a Method of Communist Repression in Poland in 1944-56"

Bachelor, International Relations Faculty