Justyna Henke Email & Phone Number

Algonquin, Il, Us

Expert in analyzing loan applications, credit reports, and financial statements for accuracy and compliance, work closely with Loan Officers and Underwriters to facilitate the loan process approval, maintain high level of customer service by proactively communicating with all parties to provide clear understanding or required documentation.

Primary medium between Underwriters and Sales Management.Recognized by top management for streamlining the work flow process between Senior Underwriters and Senior Processors. Acknowledged by Senior Underwriters for work efficiency, exceptional problem solving and communication skills.Reviewed credit decisions and approval conditions for accuracy with corporate guidelines for FHA, VA and conforming loans.Analyzed loans prior to closing to ensure compliance quality and guideline accuracy.Recognized by sales management for increased loan closing ratios for accuracy and underwriting process.

Responsible for managing application through underwriting processes. Supervised 4-6 Loan Processors. Reduced errors through comprehensive organization, monitoring and auditing of work flow to ensure adherence to corporate guidelines and state laws.Established quality and productivity standards for processors to maximize customer service and efficiency.Consistently recognized by sales management for strengthening broker and processor relationships resulting in increased team work and reduced customer issues.Trained 3 Loan Account Managers with 24 Account Executives serving 700 Brokers in pipeline management and corporate guidelines for quality loan originations.Demonstrated exceptional problem solving skills utilizing critical analysis and communication skills

Recognized by Sr. Management as the top processor in the Region setting new standards for error free processing. Managed 250 Broker accounts for the three top Account Executives by coordinating with broker’s processing team to meet strict documentation requirements and deadlines.Established and implemented key performance standards based on integrity and open communication with processors, Account Executives and Brokers resulting in a well organized, productive and positive work environment.Demonstrated good judgment and problem solving skills while acting as a liaison between brokers and underwriters to expedite closings in a high pressure environment

Processed large pipelines of first and second mortgages, including conventional and alternative programs from opening, submitting and finally closing.Reviewed loan applications, supportive documentation, credit reports, computed qualifying income, ran DO and LP and worked extensively with underwriters to ensure loan approvals.Enhanced follow up and multi tasking skills while closing as many as 221 loans a month.Competitively won 2003 Outstanding Production Award.