Formally Micro Gaming Technologies• Managed case load, as well as incoming issues, and escalations.• Collaborated with management on projects to better service customers.• Strives for one call resolutions on application assistance to increase the customer service experience.• Performed Level IV troubleshooting of Trilogy, PKMS, and MGT toward resolution of issue.• Gathered detailed information to resolve and ensure swift resolution when escalations needed.• Worked assignment projects to increase the trust of customers in Everi.

Support Specialist I• Strives for one call resolutions on application assistance to increase the customer service experience.• Collaborated with management on projects to better service customers.• Performed Level I troubleshooting of Infogenesis toward resolution of issue.• Gathered detailed information to resolve and ensure swift resolution when escalations needed.• Worked assignment projects to increase the trust of customers in Agilysys.• Managed case load, as well as incoming issues, and escalations.

• Met and frequently exceeded and company goad for solar installation for over 1 year, over 2000 installations overseen. • Recognized as Top performer from Oct. 2015 to Dec. 2015.• Managed a pipeline of between 350-750 current construction projects from start to finish.• Served as liaison between Operations and Sales departments to ensure the progression of the construction projects.• Upheld the accountability between the departments to maintain and exceed the company’s goals.• Communicated daily with customers to update of the statuses of permits, additional construction projects such as main panel upgrades and roof work.• Ensured that all the needed contracts and documents were accounted for and sent to proper departments for processing.

• Achieved Tier I Auditor within first 90 days of employment.• Attained monthly metric goal for 13 consecutive months.• Reviewed surveillance footage to document possible theft including fraud.• Audited multiple bars, restaurants, night clubs and quick service restaurants to improve operational functionality.• Reviewed POS data daily to locate exceptions to possible fraud.

• Met and exceeded weekly and monthly metrics.• Assisted customers with purchasing of items and services.• Resolved issues relating to customer order errors. • Plus selling on new orders.• Transferred the customers as needed to the correct departments.• Answered general questions or concerns with the website; submitted web errors to the offline team.

• Managed day to day customer and associate interactions.• Promoted from Associate to Customer Service Area Supervisor within 2 years.• Assisted with store boosting customers service rating to over 30%.• Managed cash office to maintain store cash, and check balances.• Provided orientation and training of all new associates.• Led associates and additional management to uphold corporate standards in company and store goals and requirements.• Self-audited all areas within area of control.• Became highly trained in customer service, (processing returns, sales, exchanges, and all processes involved).

• Responsible for patient file maintenance and HIPAA compliance.• Investigated and analyzed patient complaints; identified and resolved issues utilizing critical thinking skills.• Accountable for all patient flow operations. • Prepared and entered insurance data. Maintained a high level of accuracy and quality assurance. • Developed patient care advocacy while working with insurance providers.• Filed online claim submissions.