Justyne-Kyle Openiano Email & Phone Number

Los Angeles, California, United States

Seattle, Washington, United States

• Managed and maintained a large portfolio of customer accounts, ensuring accurate creation, maintenance, and deactivation with a 99% accuracy rate, driving operational efficiency and delivering a seamless customer experience• Resolved customer issues and deescalated interactions, resulting in a 95% quarterly satisfaction rate, fostering long-lasting business relationships and boosting customer loyalty• Executed precise data entry and maintained 100% adherence to company standards, compliance, and policies, safeguarding sensitive information and upholding the highest level of security and confidentiality• Proactively identified and addressed complex customer needs, exceeding quarterly goals by at least 10% and empowering customers to achieve financial success, making a tangible impact on their lives

Greater Seattle Area

Responsible for providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present, including providing support for our website, marketing and events, and retail partners as well as fulfilling our product guarantee by evaluating product issues and providing solutions for runners. Gathering data on opportunities for improvement in the customer experience to keep us driving forward. Being the first and last point of contact to resolve customer inquiries and concerns.• Tracked/placed orders through several order management systems by obtaining and cross referencing provided customer information based on existing accounts or order history• Consistently took appropriate action according to customers request and/or issue in order to raise and retain customer satisfaction, ensuring customer loyalty• Provided excellent customer service by clearly communicating standard policies, processes, and procedures to create trustworthy relationships with transparency• Stayed up to date with current product knowledge and educated customers on specific differences or changes that may affect the overall consumer experience

Renton, Wa

• Duties of the Support role, which requires maintenance and supply of drink necessities which include teas, ice, creamers, milk, fructose, etc. • Constantly engaging with customers and respectfully resolving issues with high priority • Responsible for prepping toppings and clearly communicating orders in a fast-paced environment• Opening and closing operations to ensure cleanliness, adequate inventory, and success for the next working crew members

Tukwila, Wa

• Monitored 10+ featured dishes working with crew members in a fast-paced food environment, selling and replacing 8-10 pans of food per hour, translating into increased financial profit• Directed the pace of business sales while maintaining 3-5 active orders on the line leading to an average 40+ average customer an hour all while prioritizing customer satisfaction• Routinely executed closing operations by cleaning tools, restocking as well as organize necessary supplies and recording/storing leftover food, all in a timely manner in order to prepare opening operations

• Granting practitioners Epic Access by creating accounts through Epic Hyperspace and providing them with the appropriate security access to pools and documentation after gaining approval from designated personnel • Consistently validating authorization of requests submitted and directly communicating with designated data custodians to then provision Network Folder Access necessary for employees • Utilizing ECM Tool Suite to track and grant access to FileNet IS/P8 Active Directory groups after validating approval using matrices• Onboarding new employees by documenting background information such as start/end dates, date of birth, and job titles as well as providing them with unique company emails, user ids, and standard birthright access along with appropriate access in correspondence to their role • Consistently documenting access provisioned as well as approval validations for each individual ticket to create a clear timeline of a user’s identity and past access which can later be referenced

Tukwila, Wa

• Created and executed unique test cases that address the basic functionality for several new features of the Hours & Locations page on the KPWA website • Tested functionality such as printing (releasing/saving documents) as well as FAX capability for Xerox Printers part of the GHC to KPWA migration process• Tested majority of subnets within the new GNE building that involved a process of making outgoing calls as well as receiving incoming calls to and from other Kaiser Permanente partners to ensure connectivity and data validation• Experience with utilizing Rally, which is an Agile Project Management tool that tracks requirements, tests as well as defects so that everyone has a real-time picture of your project's features in addition to quality, priorities, roadblocks and risks

Computer Software Engineering

Activities and Societies: 18-Week-Long Software-Development Technical Training aimed for Apprenticeship preparation. Curriculum includes.

Quality Assurance

Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 1,500.