Justin Alex P. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

► Supported IAG business users by understanding their use cases and, where applicable, applying these to our Atlassian Solution model.► Delivered many end-user training sessions on the Atlassian toolset (Jira and Confluence).► Improved the performance and stability of the Bitbucket Data Center instance by migrating to a supported and multi-node infrastructure.► Improved the team’s operations by automating a number of the processes using Automation For Jira and ScriptRunner for Jira.► Responsible for ensuring that the Jira and Confluence platforms were always on a supported version. ► Automated the upgrade and patching of Bitbucket and Bamboo using Ansible and Docker.► Provided ideas that drive improvements to the CD Tools Team’s processes.

Greater Sydney Area

► Conducted workshops with customers to better understand their requirements, pain points and needs to improve their business.► Deployed Jira Service Desk for customers to support their ITIL service request management, HR processes and customer service management.► Worked closely with customers to improve their current Jira environment, perform upgrades and provide best usage practices to ensure that daily productivity and tasks management is enhanced.► Worked closely with management and the consulting team to fine-tune processes and collaboration to ensure that we achieve success in our daily consultation work.► Mentored graduate consultants on application knowledge, best practices and integrations.

Sydney, Australia

► Performed Atlassian application upgrades for enterprise customers.► Deployed Jira Service Desk for a financial institution to support their invoice requests management, in addition to providing a reporting mechanism on SLAs and requests resolutions.► Worked closely with customers to improve their current Jira environment, while providing best usage practices to ensure that daily productivity and tasks management is enhanced.► Facilitated Jira training to both new and existing users. This training includes the usage of Jira for issue tracking, Jira Software for agile management and Tempo Timesheets to track employee work logs.► Worked closely with management and the team to fine-tune processes and collaboration, to ensure that we achieve success in our daily consultation work.

Melbourne, Australia

► Met clients to discuss their business and transform their requirements into user stories, so that they can be delivered in a tangible manner.► Designed and wrote up user stories for proposal reporting for potential clients.► Worked with the Bureau of Meteorology to review their JIRA post migration tasks, and provide solutions and recommendations.► Deployed JIRA ServiceDesk on the Education Services Australia, with predefined SLAs and automation functionalities to support their help desk processes.► Internal discussions on the problems and improvements of Design Industries's in-house Atlassian applications, so that the employees are not affected by any issues, and their work delivery are as productive as ever.

Kuala Lumpur, Malaysia

KEY TASKS► Provided system and application level administration support and advise to Qantas for their JIRA and Confluence deployments. These included consultation on project and space administration, and Groovy scripts programming.► Facilitated an upgrade task of the JIRA and Confluence instances for Swisse Wellness. This included setting up JIRA Agile and JIRA ServiceDesk. OTHER TASKS► Provide support to ServiceRocket Add-Ons customers.► Assist in designing JIRA workflows, Agile Boards, project outlines and configured backend enhancements to ensure that clients are able to perform their daily routine with ease.► Discussions with manager and support team lead on improvements and ideas.► Guided team to some technical skills on JIRA and Confluence.► Constant collaboration with developers to identify bugs that should be delivered with high priorities.► Started up a support knowledge base for engineers to refer to, and to inculcate knowledge sharing.

Kuala Lumpur, Malaysia

► Provided support and troubleshooting steps to clients in regards to the Authentic application deployments.► Provided suggestions and ideas to the management for support improvements.► Became an interim JIRA administrator to design workflows for the development and support team.► Suggested best practices in administering JIRA to ensure that their JIRA instance can be managed properly and without issues.► Analysed performance issues and suggested workarounds to fix them.

Kuala Lumpur, Malaysia

JOB SCOPE► Developed and maintained quality software as a member of an agile team, providing modules and components for Comptel Products and Solutions portfolio. ► Developed code according to the agreed coding conventions within sprint boundaries.► Actively contributes in developing team's working practices.TASKS► Developed and maintain the source code of a number management system.► Worked in a scrum development team to provide timed deliverables to end users.

Kuala Lumpur, Malaysia

JOB SCOPEFrom October 2011, I was placed to be the Atlassian support engineer for JIRA Studio and Hosted Operations Solutions. This task is similar to the earlier JIRA and GreenHopper support, with the only difference was that I'll be supporting other Atlassian products as well (Confluence and Crowd).This task increased my knowledge in terminologies and technological elements such as networking and database. I took the time to also develop skills for integration of JIRA Studio and Atlassian OnDemand with Zendesk and Bitbucket, as well as written down shell scripts that implements SOAP and REST APIs.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ACHIEVEMENTS► Average 85% customer satisfaction results, based on surveys calculated.► Provided a migration solution for Taser (http://www.taser.com/) from Enterprise Hosted JIRA to a standalone JIRA platform.► Assisted HiQ (http://www.hiq.se/en) with another migration from Atlassian JIRA Studio to a self-hosted JIRA and Confluence instance.► Written a Java application to perform groups renaming for a smooth migration from the Enterprise Hosted JIRA instances to OnDemand instances.► Written a shell script to rename JIRA attachments from ID-based file names to contextual file names for auditing purposes.► Overseen upgrade processes and schedules for big name companies, including Mobile Travel Technologies (http://www.mttnow.com/) and Nemetschek Bulgaria (http://www.nemetschek.bg/)OTHER TASKS► Provided customization, development and usage solutions to Atlassian products.► Continued communication with Atlassian support teams across the world.► Mentored juniors to familiarize with the supported products.

Kuala Lumpur, Malaysia

JOB SCOPEStarted working as an Atlassian JIRA Support Engineer in December 2010 after a month of training. The scope of the job involve communication with customers, administrators and end-users of Atlassian JIRA to provide support, troubleshooting and ideas to improve the end-users requirements. In March 2011, I was given the task to support GreenHopper customers. The task not only involve support for them, but the understanding of the methodology and concept of Scrum and Agile management.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬OTHER TASKS► Helped improve and streamline internal processes.► Helped improve documentation of products to minimize support load.► Constant communication and remote pairing with Atlassian support team across the region (Amsterdam, Sydney, San Francisco, Porto Alegre).► Replicated customer environment to enable the replication and debugging of customer issues.► Guiding the juniors to familiarize with the supported products.

Penang, Malaysia

In December 2008, I assisted in the redesign of a scheduling-based software using the Java language, with JSP, Servlets and JavaBeans as its core . The project was suspended due to the economic recession of 2008, but the knowledge gained was beneficial for future ideas.In mid-January 2009, I was placed to assist in development of financial management software which was developed entirely in ASP.net. The learning curve for the programming language was a little steep, but under the guidance of a mentor, we manage to complete 3 modules of the project.

Bachelor'S Degree, Computing

Activities and Societies: Taylor's Computing SocietyRMIT Computer Science Degree graduate. President of the Taylor's Computing Society.

Stpm

Education record