Justin Alex P. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

► Supported IAG business users by understanding their use cases and, where applicable, applying these to our Atlassian Solution model.► Delivered many end-user training sessions on the Atlassian toolset (Jira and Confluence).► Improved the performance and stability of the Bitbucket Data Center instance by migrating to a supported and multi-node.

Greater Sydney Area

► Conducted workshops with customers to better understand their requirements, pain points and needs to improve their business.► Deployed Jira Service Desk for customers to support their ITIL service request management, HR processes and customer service management.► Worked closely with customers to improve their current Jira environment, perform upgrades.

Sydney, Australia

► Performed Atlassian application upgrades for enterprise customers.► Deployed Jira Service Desk for a financial institution to support their invoice requests management, in addition to providing a reporting mechanism on SLAs and requests resolutions.► Worked closely with customers to improve their current Jira environment, while providing best usage.

Melbourne, Australia

► Met clients to discuss their business and transform their requirements into user stories, so that they can be delivered in a tangible manner.► Designed and wrote up user stories for proposal reporting for potential clients.► Worked with the Bureau of Meteorology to review their JIRA post migration tasks, and provide solutions and recommendations.►.

Kuala Lumpur, Malaysia

KEY TASKS► Provided system and application level administration support and advise to Qantas for their JIRA and Confluence deployments. These included consultation on project and space administration, and Groovy scripts programming.► Facilitated an upgrade task of the JIRA and Confluence instances for Swisse Wellness. This included setting up JIRA Agile.

Kuala Lumpur, Malaysia

► Provided support and troubleshooting steps to clients in regards to the Authentic application deployments.► Provided suggestions and ideas to the management for support improvements.► Became an interim JIRA administrator to design workflows for the development and support team.► Suggested best practices in administering JIRA to ensure that their JIRA.

Kuala Lumpur, Malaysia

JOB SCOPE► Developed and maintained quality software as a member of an agile team, providing modules and components for Comptel Products and Solutions portfolio. ► Developed code according to the agreed coding conventions within sprint boundaries.► Actively contributes in developing team's working practices.TASKS► Developed and maintain the source code of.

Kuala Lumpur, Malaysia

JOB SCOPEFrom October 2011, I was placed to be the Atlassian support engineer for JIRA Studio and Hosted Operations Solutions. This task is similar to the earlier JIRA and GreenHopper support, with the only difference was that I'll be supporting other Atlassian products as well (Confluence and Crowd).This task increased my knowledge in terminologies and.

Kuala Lumpur, Malaysia

JOB SCOPEStarted working as an Atlassian JIRA Support Engineer in December 2010 after a month of training. The scope of the job involve communication with customers, administrators and end-users of Atlassian JIRA to provide support, troubleshooting and ideas to improve the end-users requirements. In March 2011, I was given the task to support GreenHopper.

Penang, Malaysia

In December 2008, I assisted in the redesign of a scheduling-based software using the Java language, with JSP, Servlets and JavaBeans as its core. The project was suspended due to the economic recession of 2008, but the knowledge gained was beneficial for future ideas.In mid-January 2009, I was placed to assist in development of financial management.

Bachelor'S Degree, Computing

Activities and Societies: Taylor's Computing SocietyRMIT Computer Science Degree graduate. President of the Taylor's Computing Society.

Stpm

Education record